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based on 85084 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Do not quote a price and then have the tech reprice it AFTER THE CLEAN
I like the process that doesn't leave a residue in the carpet. We've used your service for a long time.
The technician was very knowledgeable and professional.He worked quickly and thoroughly. The end result was a very good looking and smelling carpet with no more pets stains or food stains. I'll have them back again.
Poor job from your dispatcher. Appoint was pushed back from 1:30 to 4:00pm and your company shows up at 6:45pm!
Courteous tech, didn't oversell, just wanted to do a great job. Our carpets were fluffy and cleaned.
Green Products
No chemicals
The crew was on time and did a great job.
It didn't seem to clean as well as we expected.
I appreciated clear communication regarding costs for additional services--everything was up front. They did a great job.
great customer service
the carpets looked like new
Every thing was quite clean and smelled great. the tech did a great job and took his time in getting every thing SPICK & Span
Your prices are far too high for the quality of the job that you perform. It is a catch 22 situation. Some of the things that you do are better than others, but you promised to be able to remove pet stains and this did not happen. I will not use you again.
You were able to schedule me for the next week on the day I needed you to come, and the customer rep told me someone would call me a couple of days before the appt. They called just like she said, 2 days before with the approx time they would come. The person who came, I think Keith was his name?, actually called and said he was ahead of sched, and would it be ok to come early. That was great for me, so he was finished ahead of schedule which worked out great for us. He did a super job cleaning our carpet, it looks so much better. I had one stain in the master bedroom where brown candle wax had dripped on the offwhite carpet, and he was able to get about 99% of it up. You would not notice it if you didnt know it was there. We are very happy with Zerorez and would use your services again and refer you to our friends, which I have already done. Thanks!
We had a sofa (synthetic material) cleaned for $200 and a green chair for free when Zerorez came to our house this week on Monday. A cushion on the sofa had a single small stain that did not come out, and the same is true for the chair. I would give you a 10 but for these two problems. Chris Last name removed - Email address removed
How clean my carpet is, very courteous technician, time in which he did the job and short time to dry. The cost is not bad either.
Green, very informative, don't try to talk you into upgrades, our guy had a thorough knowledge and passion for carpets.
Water based cleaning, no residue.
Your serviceman was excellent. The carpets look and smell clean. He did an excellent job,
Your products are green & safe. Tech was on time and informative , I would use you all again. Thanks
I was very impressed with the way my carpet was cleaned. I was also very pleased with James the tech and his knowledge about the process and his professionalism.
It is apparent that your products are effective and safe for the environment.I have to say it is the best carpet cleaning experience I have ever had.
Thank you so much for a job well done!
Sincerely'
Mary N. Lauritsen
I love how clean everything is afterward. No sticky residue.
promptness, looks great
No soap water only process
Service men were very easy to work with having excellent attitude and willing to answer questions about service.
The carpet looks and feels brand new, and no stains come back at all. This is the second time we've used Zerorez and after using other companies I know they're the best.
Personnel were very professional & courteous. They did a great job of getting the stains out of the carpets & wanted to be sure I was completely satisfied which I was.
My carpet has never looked so clean, and none of the old spots came back like they usually do after the carpet dries.
The technicians who cleaned the carpet were very nice & professional.
Your Service man Cody Hope is the best, most courteous, honest and hard working worker I have ever come across.
Dont know why when you clean the carpet it does not clean the pad? It is not like the pad is glued to the ground. he said the stains will keep coming back unless I replace the pad.
Fast and reliable. Prices are great!