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based on 83402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
pet treatment
Unbelievable results! No harsh chemicals.
Excellent customer service and the carpet gets really clean.
your service person was prompt and informative, not a high pressure sales approach, which i highly appreciate. performed a thorough walk thru and did an excellant job of describing the process that you utilize.the tech did a very good job from start to finish
Family friendly products that do not smell. The products do not ruin the carpet like many companies products do. You have a professional and courteous staff also which is vey important.
Dirty area9mud) in one room was not removed at all. I told the technician exactly what it was and he could not/did not remove it. he did charge me extra to remove pet stains though. This was not a pet stain.
You were too late for my appointment so we had to reschedule for the next day. It was more expensive than my usual experience with carpet cleaning. I didn't end up doing one room because it was too much. My rooms are not very big so I feel like that should be taken into consideration when charging an extra $50 to clean a room.
Quick and it looks good
Very happy with the results. Brandon the technician was very friendly and explained everything along the way. We will use Zererez again and we highly recommend your services.
Fast, efficient and the carpet is clean.
It's as advertised.. No chemicals and the associate was very professional.. Our carpet looks and smells brand new and will stay that way!! Thanks Zerorez you are our carpet cleaner for life!!!
The services were quick and effective.
The technician, Joseph, was very informative and demonstrated everything he was going to do, walked through the pricing, informed me of what was going to be used to treat my home and how I would benefit with it, and made sure that everything he worked on was clean to his and my standards. He even showed me how dirty the carpet was and then did a test at the end of the cleaning and, he was thorough, polite and very professional, I'd recommend him to everyone I know and everyone I don't know. My carpet feels so clean and soft and it dried ridiculously fast, my red sofa looks vibrant. I'm amazed at the service and the product.
Polite and he knew his products
No residue. Looks clean.
Not sure. Carpet did look and smell better. Price was reasonable. Service guy was a
Professional and friendly. I will definitely use again
Promptness, courtesy, and effectiveness of the cleaning team. The carpetlooks ands smells like new, and no spots are returned after almost two weeks of heavy traffic with house guests.
The technician Richard was great, thank you.
We were impressed with the results and the knowledge/professionalism of the tech.
Brandon was great
The no chemicals aspect. The technician was very nice and efficient and did a good job.
carpet smelled after cleanig, took eight hours to dry, had to sleep in living room.
Love that there are no chemicals!
Products do not harm the environment & are pet friendly. The 3 thimes I have used Zerorez, the technicians have been on time, courteous & very professional.
The carpet looks and feels cleaner and it will give us a little more time before it has to be replaced. The service tech was excellent and took a personal interest in whether he could clean the carpet to our satisfaction. He was an excellent representative for your company.
I love the fact that you do not use chemicals. My carpets look like new, no residue to the touch and smell terrific. Jose was extremely helpful, very professional and explained everything he did (before he did it). Great product, great service! This is my second time to use Zerorez and I will continue to use only you. I have recommended you to many of my friends. Thanks!!!
The use of water & no chemicals
Lower your cost for stairs, or better yet make stairs equal to a room or be transparent in advertising about the difference in cost.
you did an excellent job on our carpet but it was not an option to complete the cleaning of the tile in the bathroom, your chemical was not strong enough? I had hoped the same tech that cleaned our carpet would have come back for the tile cleaning, he seamed to know what he was doing, the tech that came to do the tile was not so sure? But no harm done, we were not charged for the second service.
The knowledge and friendliness of the tech. We will use no one else. Zerorez is great