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based on 83402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I called to schedule cleaning for 4 rooms I was asked if I wanted the pet treatment, to which I replied yes. I was told that it would be 60 extra, and then she totaled it up including trip charge and tax telling me it would be $176.00. When the tech arrived I showed him the rooms I wanted cleaned, he asked which room I wanted the pet treatment in and I said all of them! He said it would be $60 per room!! That was never mentioned to me when I called in. I spoke to Cindy at your office and she said so sorry! That's our policy!
Your policy is too lie to people when they call, and then hit them with a higher amount when they arrive at your home?? NO THANK YOU! I called Dalworth and was told up front that their pet treatment was $30 per room when I said I wanted the pet treatment! Much more professional!! I HATE Zerorez and will be sending a letter to BBB to that effect!
Very happy with how the carpet looks brand new!
everything!!
It works so well and does not use chemicals
The carpets were slightly more wet than usual. More powerful suction? Customer service was outstanding. :)
Very clean (environmentally) and thorough job. Good customer service and friendly technicians.
Great service and wonderful staff
Don't push other services when the technicians are there. It gets bothersome and annoying, making me much much less likely to go with any of the recommendations. Instead, perhaps offer a menu of services when originally booking the appointment. Asking questions such as "Do you have pets?" and recommending services based on the answers provided. Bombarding the customer with extra service recommendations is a major turn off- especially when it would take my bill from $140 to almost $500+.
Service was great and did a fantastic job. Thanks
I was not real happy that it took 2+ days for my carpets to completely dry. The additions I had put on the carpet (the microbial killing one and the scotch guard left the carpet feeling weird). I was expecting something different from all the other carpet cleaners that are out there.
Excellent representative!!
No harmful chemicals
Prep the client ahead of time prior to the appointment. The carpet was very wet when the technician left. I have had other carpet companies clean and not leave the carpet that wet, nor did it did not take a full 24 hours to dry. I ran my A/C all night on the low 60's as instructed even though it was 63 degrees outside (which is not safe for the A/C unit). The end result I am happy with but I guess next time I would plan to go out of town over night and into the next day so that I was not so inconvenienced because the majority of my furniture was in my kitchen making it unusable.
On time, education, affordable pricing, right cleaning method
I really enjoyed the good customer service. Ernest addressed all the problem spots I had pointed out to him which included moving our living room sofas to get to the carpet underneath where our dog likes to hang out. I had used another company before with the same request and they seemed like they did it with hesitation.
The quality of the service people and quality of the carpet cleaning is first rate.
Train your techs to be fair and honest. The first one was not. He did not represent you well. The do over man was awesome
wonderful
The service guys did a great job and they were very knowledgable and professional.
Our carpet looks great!
Lower your prices
As of this morning our floors still look and smell great. In my experience it takes a couple of days to tell if the the carpet cleaning products really work. The services were were excellent from initial phone call to Joe the technician.
My carpets looked beautiful after your cleaning. My technician, Ernest Young, was friendly, professional and seemed genuinely interested in my complete satisfaction.
Excellent and professional service technicians!
I like the way the product smells and cleans!
Joshua was very courteous and was finished in less than 30 minutes. I will use you again!
no chemicals
Improve pricing...pretty costly.
Very good service, prompt arrival friendly technician. Everything went as hoped. Thank you!
I like the tech very much and he is very professional and demonstrate the products before he performed the work. I would like have the same tech for my next appointment.
Professionaliam of your Tech, Mike.
no chemicals. great service.