What our clients think of us!

Carpet was real bad. Surprised how clean carpets came out

Ernest was one of the most professional, friendly, helpful, and knowledgeable individuals I have run across in receiving a service from any company in a very long time. His level of service is lacking in most industries today. Please make sure he receives the recognition he deserves. He is the reason we will use Zerorez again. We were very pleased with the results. You offer a good product as well, but Ernest was the best.

Some pets stains did not come out.

Quick / easy / guys did a great job !

I was given a quote by phone and then the quote continued "to grow" once the technician came to my house. I chose your company because you advertised on KLTY, a Christian radio station. I felt misled by a false quote, often known as the "bait and switch" ploy. I would have prefered to know ahead of time that your quote is limited to a certain size room. Just give your customers the information ahead of time. It feels misleading.
The stains didn't come out, so they had to come back and rip out and patch the carpet. In a second room, the carpet cleaning damaged the carpet and caused a rippling effect and had to be stretched. This repair was done at no cost to me, which I appreciate. However, both technicians who came out the second time gave me conflicting information. Darwin said he did not have the equipment to perform the stretching and the other tech (can't remember his name) said it only required a knee-kick stretcher. They were giving inconsistent information which was confusing. I thought the carpet repair patch job was too expensive.

Safe for animals. My tech this time was really helpful with information about the product, very personable as well.

Pet odor came back the next day...

Chemical free cleaning!

The technician was good and helpful. The only thing I could fault, and it is not much...
my email confirmation of my appointment said I would be charged an $8 fuel fee. On the
invoice, I was charged $10.

I like that your products are safe and still get the job done well.

#1 that my carpets seem to stay clean longer after being treated than they do with ordinary products and companies and,
#2 that when my 1-day old new sofa had a soiled area from the technician scooting it (to shampoo the carpet), at my request, Zerorez sent a technician back out to clean the affected area at no charge. It only took about 5 minutes and I was happy with the result. Thank you!

Your technician was very thorough and personable. He warned me that the stains might return, I just didn't expect them to return the next day :(

I like that no chemicals are used and that the water is sprayed at an angle instead of straight down. Additionally, I like the powerful water extraction. Furthermore, my carpet and tile look great and my house smells so much better.

I was especially pleased with the care, concern, and education provided by your service professionals. I will definitely use your company for my floor care needs and will recommend Zerorez to my friends.

fast, efficient, reasonably priced.

I could not believe how clean and soft my carpets are. Ernest, the technician, was very professional and explained the process to me thoroughly. I have used many different carpet cleaners but have never been this happy or impressed with the service. I will definitley use Zerorez again.

The service tech was very professional and polite

I liked Brandon, he's the FIRST one who came out to work, who was concerned, dedicated to his job. Outstanding young man! You have the best service and system going and so many have been less than great, but not Brandon. Our carpets look and feel GREAT.

Continue to build the trust that you are a company that is different not just with product, but also with quality of product and customer service.

Justin was great. I had called another company to clean my furniture. However, they gave me the blues right off the bat: starting from being an hour and a half late to knocking over my mailbox and denying it. I called your company while the other guys were still standing on the curb and Justin came in and gave the demonstration which sold me completely. He cleaned my sofa, love seat and chair in minimum amount of time and the best thing of all, there was lingering odor. Thank you, Justin and Zerorez.

I had a half dozen calls to confirm the appointment, yet no promised call 30 minutes ahead of your arrival. Nice guy, worked efficiently, explained the upcharges, offered price breaks. I still paid $60 more than I expected. I had to move furniture myself. There are still some spots. Overall it was about what I expected--pricey, adequate.

It seems that you advertise one price and then when the serviceman is at my home, you can never do it for that price. I expected to pay $110, but for two small rooms it was $347.

Great service!!!! The service technician that came and cleaned our carpets was professional, had a great personality and was able to answer questions regarding the cleaning and upkeep of the carpets!!!

he is a great representative for your business!

Safer chemicals
Amazing work!! Carpets looked so good.
Very professional.
Highly recommend.

No chemicals-safe for children, friendly staff

I can't smell anything after the carpet has been cleaned. Your technician's are always nice & informative.

professional, friendly, helpful, THEY WORK! and I have two dogs and a husband I call Messy Marvin

Easy to schedule and communication on arrival is great.

Product does a very clean job, Drying time is just a bit to long for me.

Two of three rooms were cleaned well. I cannot believe how ineffective the cleaning in the room with pet odor was. I do better myself with a hand-held carpet machine.

Carpet dries soft. When chemical are used the carpet is alway stiff when it dries.