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based on 83405 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was awesome, very friendly and professional. BUT, I chose this company because of the "Zero Residue" concept. My carpets now feel sticky and dirtier than they did before. They appear cleaner, (although some stains actually appear larger now), but the sticky feeling is not pleasant. I was also told that the carpets would be dry in 4-6 hours. They were still considerably wet after 24 hours and in some spots even 48 later.
You delivered as promised. On time. Knowledgeable technician. Removed old dirt and grime. Revived flattened carpet fibers. Gave me a few more years before I have to replace the carpet.
Daniel was great... but he left a big spot in one of the rooms(middle of the room) that I thought was water and needed to dry. Unfortunaately that is not the case. He needs to come back and retreat the spot.
Please contact me to know the time and date of the treatment.
James M. Last name removed
6497 Cliffbrook Dr.
Dallas, Tx 75254
Phone number removed or Phone number removed
Lot of upgrade charges when tech showed up. doubled my quote.
Excellent job!
The service technicians gave me an overview of the process and explained additional services that were available. I appreciated their no pressure approach. My carpet is not too old and I have used other cleaning services. I could see the soap residue and dirt being removed from my carpet as Cesar and Miguel pretreated and applied the empowered water steam cleaner. The carpet looks great. Several of my friends and neighbors noticed the difference. The service techs were friendly and professional. I will call on Zerorez again. Thanks.
I had to call several times to schedule, the office seems very unorganized. Once someone came out to measure the office space I did not receive a quote for days even after I was promised it the same day. I stressed that the job needed to be done quickly because I had new tenants ready to move in and was told that wouldn't be a problem yet it took a week to get the job done.
My carpet looks amazing and the technician went out of his way to explain everything to us.
Techinician showed up on time. Gave helpful info about the job he needed to do. Did thorough work. Got desired results.
Carpet looks like new
quick drying. Courteous staff.
Refund $$ carpets were dirty and tech said he guaranteed rust spots to
Come up. They didn't and he was pushy. After
Next day we had to vac as there was sequins
Toothpick still on floor. I was totally not happy. I might
Even let Jodie dean know. My new address is
11114 Wyatt st Dallas 75218
zerores provides great service but fees for stain treatment are ridiculous. special offers deceiving when have to add on stain treatment.
Techs very professional and polite
The technician was very efficient, productive, and polite. He represents your company in a very positive way.
I could actually see the differences during the process not just after. Also, there was a spot that had been treated by other carpet cleaning companies and never any luck. But there is NO trace of that spot anymore! In addition, the person that came to my house was respectful and had a nice personality - something that is hard to find these days. Thanks Zerorez - I will definitely call you again!
Friendly technicians. Did the job as expected.
The first time you came every spot was gone and it looked great, but this time I still saw some spots and along the baseboards in the hallway, it was still dirty.
Have used you before and are sold on the process and the results. This time was no different. Landlord was not convinced that some stains could be removed or that expectations which I had could be met but his mind was changed when he saw the results. You gained another customer (the landlord).
over priced add ons.. $5.00 per stair is a joke
On time (actually early), good & thorough service and very congenial technician.
The results are yet to come--ask me in 30 days and I will let you know. It turned out to be much more expensive that I had planned.
Technicians were friendly and efficient. No chemicals that leave sticky residue.
I was pleased with how quickly you responded to "fix" the problem. Your second technician was very professional and thorough being sure that it looked great, which it did. Thank you again for your response. The carpet looks and feels wonderful!
The serviceman arrived promptly, listened to my concerns and what I wanted to have done, then quickly went to work. He was very efficient and did an excellent job.
the fuel charge was not explained up front
No soap
It appears that after a few days the most difficult stains are not coming back, and that is different than other cleaners.
Friendly employees, do a good job. Gave me tips on how to keep carpet as clean as possible.
carpet is super clean but I should have done the treatment for pet urine. the smell was still there after the cleaning but I could not afford $60.00 a room
My carpet was not clean. I have used Zero Rez for many years and have always been very happy with the results. Because I do have my carpets cleaned about twice a year, they have very little soil. One of the three rooms and my closet had very extractable dirt stains on them. I told the technician and he said he just couldn't get the dirt out. However, when I used my Woolite carpet cleaner after he left, the stains have come out. I am not at all happy this time that the technician obviously was not trained properly to do the work. These stains should not have required I use my commercial cleaner and manual rubbing to remove common dirt that was tracked in by shoes and my dog!
Name removed