- Phone: (214) 372-5326
- Visit Website
based on 83405 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service. Got the carpet very clean.
I feel my carpets are really clean. I was amazed how much soap was in my carpet from the last carpet cleaner. I know my carpets are really clean because when I am vaccuuming now there is hardly any dirt that I am picking up. I really like that the carpets dried so quickly. I am not quite sure how your cleaning system works but it surely does. Your technician explained it to me but I only know my carpets look great. I also had my furniture cleaned. They are so beautiful. I forgot how blue my rocker once was. My couch looks like new and my recliner had a chocolate stain on the seat the size of a dinner plate. It is completely gone and it looks like new. I also want to thank you for coming all the way out to Azle. I asked Jody Dean on KLUV if he might suggest to your company that they offer certain dates where your company would come out to this area and do work. I guess the sales department at the radio station told you because three days later your company called me and we made the appointment. Your call was so unexpected but I am so grateful that you made it. I would love to see you open up an office in Fort Worth that would service my area. People out here in Azle and surrounding areas like clean carpets too. No carpet clearners clean carpets like you to and your prices are so reasonable. I would also like to acknowledge your technician. He came before expected, he explained what he was doing and the work he did was outstanding. You can be sure that I will call Zerorez when my carpets need cleaning. I have also mentioned what a good job to some of my co-workers. I told them if they want really clean carpets that will look like new call Zerorez. Thank you so much.
On time and very friendly. Did a great job.
The carpets look superb, I'm really impressed. I've already referred you guys to my father.
This is only for the employee that gave an estimate and explained everything. Have not made an appointment. The price might be a little to high for us.
It smelled really fresh when done..
They are natural and non-toxic. Please thank Joseph for fixing up the rushed job that Donald Richard did. Really restored my faith in you guys, the job that DR tried to squeeze in was not satisfactory so I am thankful it is now something we feel is worth what we paid for tile/grout & carpets.
First name removed
Your representatives were diligent and knowledgeable. They were able to clean an area we were led to believe by others that could not be cleaned.
Had the best cleaning these carpets have seen!!
Did not go to the edge of the carpet. I was surprised at that. Perhaps the equipment does not allow to get to the wall. Also, he was in and out so quickly that I could not have vacuumed all of the floors in that time. I made sure there was access completely under the beds, but he didn't clean there.
the price quoted over the phone and actual price was 3 times higher, the man did not move stuff around to clean all the carpet areas. I really feel like I did not get what I paid for. Still residue smell. Come back and finish the entire carpet areas, company was highly recommended, highly disappointed.
I was totally satisfied with the results of your product and service. I will use Zerorez again and will recommend your company to my friends.
The cleaning product does what is meant to do. CLEAN! CLEAN! CLEAN! The gentleman that came really knew his stuff. He kept his promise. The chemicals do a deep cleaning. I was impressed with his attention to detail and his knowledge. Thanks!!!!!!!!
Carpets were very clean and looked great.
I have used you several times in the past to clean my carpets. I used you on April 28, 2013 to clean my tile and slate floors. What a mess! I have registered a complaint to Tom Moody and if I can't get assistance I will escalate to the better business department. The actual cleaning of the floors was very good. However, the tech left so much water behind that I had to mopped it up on my hands and knees. I used 8 large towels to soak up the puddles of water. Also the tech sprayed water from the machine all over my closets doors. They are ruined. I am not happy about this experience with your company. I have recommended you to 10 of my friends in the past. But I will ensure they know about this last experience. I can't believe the tech would leave behind such a mess for me to clean up.
The carpets were badly stained but looked like new when Jamal and his co-worker finished the job. Perfect work. I've told all my friends to use Zerorez any time they need clean carpets.
knowledgable staff and great results
Your technique of cleaning carpet does not clean carpet at all. I'm not to say our carpet was in fabulous shape but you would think that your technique of cleaning carpet would have at least gotten up some of the soiled areas. I could have does just as good just vacuuming with my own vacuum cleaner. I will not recommend and I will let people know not to waste there money or time!!
the technician was very helpful and knowledgeable.
My allergies love the clean carpets!
Fragrance smelled great when carpets were being cleaned
Richard the technician that came to the house was great. Very informative and very professional.
Cesar is the consummate professional. He explained every step of the process and why he was doing it. It is very clear that he takes a lot of pride in his work. I weighty recommend him.
Quick service
Your company did everything possible to make sure i was a satisfied customer.
Nolan was a great service tech. Very professional and quick but did a great job. Very pleased with his work. My carpets a very old and he made them look new again.
the carpet and tile look like new. we will recommend to family and friends. great customer service!
Carpets came out looking great-no odor and they don't attract dirt like they did when I had them cleaned by another company
Was way too much up-sell. I was supposed to get 3 rooms for 110. with a Jewelry store gift card, and $50.00 off towards additional services.
I only got 2 small rooms clean, stairs and the AC intake cleaned. came out to $310.00.
I did not receive my gift card and came out of pocket too much towards the end and felt handcuffed to pay. The cleaning agent also vacuumed my wife's shirt and ruined it. He had to go get it out of the dirty truck to get it out.
The carpets really turned out great. They were nice and clean. I really like Joshua he made alot sence and very knowledgeable about what he was doing.