- Phone: (214) 372-5326
- Visit Website
based on 83405 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Service man here took the time to talked about the cleaning the carpet we needed to clean,and the service was excellent and other type of cleaning are available.
Jim Woods Email address removed
The two-hour window for the technician's arrival is beneficial, and the speed with which they get a high quality job done!
Friendly service personnel and great looking carpet after service
I love the results of the cleaning. My old carpet looks and feels new again. I like how the technician will sometimes throw in a little something, e.g. cleans my loveseat or the tile floors in the bathroom, for free. There is actual customer service from each department at Zerorez. And even the one time I had a complaint about a cleaning, Zerorez bent over backwards to make me happy. Zerorez is my carpet cleaning company.
Extremely professional with outstanding results
The communication and quickness to respond to follow up services.
Carpet dirt was not removed. Carpet buckled in one room
Easy to set appointment, the technician was on time and did an awesome job. My carpet looks great. Quick, easy, efficient and clean! It doesn't get any better than that. Keep up the great work!
My grout did not come clean in some areas and is spotty looking. I pointed them out to the tech that was here. Also, once he got here, the price seemed to change until I showed him what I had in writing. It was not a horrible experience, I just don't think he took his time on areas that needed. Also, I was referred by friends and have seen the results they got and was very impressed.
Customer service was great and carpets look fantastic!
very pleased and gave name and number to 2 friends!
Technician was professional in appearance & attitude. Did a great job and made recommendations to fix the hall carpet. Will do so when have funds available.
William Hobbs was very good and very knowledgable about all the products. He took his time with some problemns we had and solved all the problems.
First time using your business and really liked the results of the carpet cleaning! I was impressed that the Technician was able to get the stains out with no extra charges for stain remover's. He was friendly, nice and wanted to do a good job for my carpets.
Thomas came to re-due my carpet. He did a great job. The first person only took 30 minutes to do 4 rooms and did not do a good job. It too Thomas 1 hour and 45 minutes and it showed in the results. His performance is what makes the difference in the perception for your company.
The expertise of the technician and desire to do a good job for the customer.
Excellent carpet cleaning services that restore carpets to "like brand new" status. Service personnel always prompt and courteous, willing to provide customer satisfaction. I will certainly remain a repeat customer for your business.
Team showed up with equipment that did not work. Needed my tools to attempt to fix it AFTER spraying my sofa. Could not fix equipment and left, promising to be back between 9:30 & 10 the next day. I finally had to call at 10:45 and was told they were at another job and would come to my house sometime that day. Arrived at 11:45. One guy then needed to use my restroom "#1, not #2". I was given scotch guard at no charge for my inconvenience but only after being a $25 discount. We are repeat customers so this was a very disappointing was to treat customers and we are unlikely to call again. And frankly I don't think the sofa that was cleaned really looks very good...
Carpet felt good when dry and some stains that previously did not come clean with other carpet cleaners came clean with Zerorez-and they were old stains.
No smell, quick dry, fast cleaning, best results we have had!
Personable technician with integrity, excellent service & quality of cleaning.
Joseph was great! fast and courteous
The product does not damage the carpet. Your technician was extremely professional and genuinely cared about the quality of his work as well as the customer service he provided. He reflects your company image very well.
Your service technicians are friendly & helpful.
The fact that they are water and no harsh chemicals. The carpet isn't crunchy either.
My carpets looked great.. My husband was here when the service was performed and he said the person cleaning the carpets was great. He said he was very helpful and imformative. And he was very nice and did a great job. My husband mentioned several times how nice he was amd wished he could give him a personel recomendation.
The honesty and integrity of your staff and of course, the clean carpets with no chemicals.
Carpet looked great. Technician was very knowledgeable and friendly!!!
All was outstanding
The carpet still has many spots remaining. It also has a "crunchy" feel as if it does have some sort of residue on it. The employee that cleaned the carpet was friendly, however, when I asked him to treat 4 small spots in another room he stated that the company doesn't like that but if I let him clean the stairs and tip him generously he would be happy to clean the 4 small spots. It was not a good reflection on the company, as it made me feel like you only were about taking my money and not doing a satisfactory job. I will not be recommending the company.