Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83407 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 6, 2013 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved that there is a pretreat service before carpet cleaning and that most of the water was extracted from carpet which allowed it to dry quickly.

Report a concern   May 6, 2013 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a great job without using chemicals.

Report a concern   May 6, 2013 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet is covered with "track" marks from the machine...maybe the setting was too low for my carpet? The tech said they would go away eventually, but I have vacuumed several times and they are still there....my friends say they have never seen that before when they have had carpets cleaned....neither have I. What can you do about it?

Report a concern   May 6, 2013 — Rated 9 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean rugs with no chemicals.

Report a concern   May 6, 2013 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a great job and was very courteous and friendly.

Report a concern   May 6, 2013 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green friendly - good service.

Luke was wonderful!

Report a concern   May 6, 2013 — Rated 10 out of 10 by Debra Welch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look amazing. I took before and after pictures and have showed them to friends and family.

Report a concern   May 6, 2013 — Rated 10 out of 10 by Woodrow Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you did not use any shampoo to clean my carpet. I liked the clear canister part in the hose which allowed me to see how dirty our carpet was. My carpet was dirty and it had not been that long since we had our carpet cleaned.

Report a concern   May 6, 2013 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used, but carpet looks great. Our technician was wonderful - very professional and friendly.

Report a concern   May 6, 2013 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soaps or chemicals.

Report a concern   May 6, 2013 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergents to attract dirt.

Report a concern   May 6, 2013 — Rated 10 out of 10 by Brenda Bacon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the fact that it leaves a home smelling fresh. Not treated with chemicals.

Report a concern   May 6, 2013 — Rated 10 out of 10 by Tom Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service and carpets dry quickly

Report a concern   May 6, 2013 — Rated 10 out of 10 by W.V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and how the carpet looks without using soap.

Report a concern   May 6, 2013 — Rated 10 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They really do get the carpets and tile clean

Report a concern   May 6, 2013 — Rated 9 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There is no residue in the carpet!

Report a concern   May 6, 2013 — Rated 5 out of 10 by N.H.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I still have some stain on my living room carpet and I told the tech what they were and it is still there. I showed him another spot and he said it was just water and when it dried it was a spot. When he left it took the carpet too many hours to dry. It was very wet.

Report a concern   May 6, 2013 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First of all he did a very nice job, took time to explain what he was doing and why. I like that there's not a heavy smell or fume type issues to deal with. Very good experience.

Report a concern   May 6, 2013 — Rated 0 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had a horrible experience with Zerorez with cleaning my kitchen and bathroom floors. The first tech did a horrible job and left standing water in my kitchen and bathrooms. He also sprayed an excessive amount of water across my frosted bathroom closet doors. Also there was water sprayed on my kitchen cabinets and appliance. I asked about the excessive standing water but was told it would dry in an hour. It did not. I had to get in my knees with towels to mop up the water. I complained and a 2nd tech returned. He cleaned the kitchen cabinets but failed to clean the kitchen floow which was streaked. A 3rd tech returned on Saturday. He was wonderful and cleaned my kitchen floors. I am just not real sure I can use you guys again or recommend your service. The first two techs were very inexperienced and lacked customer satisfaction skills.

Report a concern   May 6, 2013 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and it works!

Report a concern   May 5, 2013 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Liked how professional the Tech was.

I do need.a call back. The pet urine smell is still in the carpet.

Report a concern   May 5, 2013 — Rated 10 out of 10 by Cathy Courtney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technician who clearly explained the entire process (since we were new customers). All the spots came up and even the heavy traffic areas look like new. There was no unpleasant odor, and we are very pleased.

Report a concern   May 5, 2013 — Rated 7 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your prices are totally outrageous.

Report a concern   May 5, 2013 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service people are competent and professional in their dealings with customers, and our results (two different services) have been excellent.

Report a concern   May 5, 2013 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your personnel are very knowledgeable, and I like the "no residual" products.

Report a concern   May 5, 2013 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quality work

Report a concern   May 5, 2013 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You're services turned out exactly as the rep said they would. Excellent Service!

Report a concern   May 5, 2013 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My house smells so clean and the carpet looks great, still standing up after 2weeks!

Report a concern   May 5, 2013 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products seem more safe than what other companies offer. The business associate who helped me was very knowledgeable, friendly and very professional. I will refer Zerorez to others.

Report a concern   May 5, 2013 — Rated 3 out of 10 by J.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My stairs now look like a zebra. there are strips on them that appear to indicate where it was not cleaned like the spot next to it.


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