What our clients think of us!

Removed so much dirt. Better results than Stanley steemer.

My carpets look great and the employee you sent was very nice and professional. He did an excellent job. I will definitely be calling your company again when I need my carpets cleaned again.

The Zerorez tech was able to remove coffee, red wine , candle wax and pet stains. My 10 year old carpet looks and feels like new. The house smells so fresh now. The tech was professional, courteous, and very knowledgable. I wouldn't even consider using any other company.

There are three problems.

1. The tech who cleaned the tile grout in out kitchen was quite sloppy and water and cleaner (degreaser) was slopped up on the appliances and cabinetry. The finish on the appliances (which are all less than one year old) seems to be permanently damaged. At least we have not yet been able to find a way to clean off the spots left from the cleaning agent.

2. Additionally, the grout was not cleaned thoroughly. About an inch out from the cabintets and walls you can clearly see the dirt that was not removed. We are not at all happy with the tile and grout cleaning.

3. Finally, the sealant used on the tile and grout was sprayed on from a height and there is overspray on cabinets, appliances and the wood floor. The overspray is obvious.

All in all, the idea was to get the kitchen floor clean, not to make more work for ourselves, or have damage done. I will be calling about this situation.

They are clean, so my family members (with allergies) are not concerned about unfamiliar products.

When other carpet cleaning services clean my carpets there are NO spots left. Not so either time I have used your service.

It took 2 trips to get it right the 2 crew was very good and explained the process to me very polite and made me feel better about your company I still think the price was to high

The employee was very personable.

No soap. And the carpet felt softer to my feet when I walk on it.

It is now OVER two full days since the carpet in my home was serviced and the living room is still damp to the touch and has an overwhelming smell of wet carpet backing and/or padding. I sincerely hope that I do not have to replace the padding and carpet in order to be rid of this smell.

Note: I am not speaking about the pet stains which were treated and somewhat reduced, but the stench that I've not noticed in the other rooms cleaned. My bill came to over $700.00 which I thought outrageous.

The sectional was treated successfully and was dryed in 24 hours.
PLEASE SEE THAT CYNTHIA (MGR.) IS GIVEN A COPY OF THIS FEEDBACK. I HAVE LEFT A PHONE MESSAGE FOR HER TO PLEASE CALL ME AT Phone number removed MONDAY MORNING.

Thank you,

Mrs. Steven Last name removed
1113 Chesterton Drive
Richardson, TX 75080

I usually have my carpets cleaned by Stanley Steamer, but thought I'd try your company to see if the drying process was quicker. There was not that much difference in the drying process. However, your technician, was very professional, efficient and courteous.

The man who came out was very courteous and professional. We just purchased this house. The previous owners had two small dogs, pugs. The carpet is two years old. After the carpet was cleaned, we left the ceiling fans on so it would dry. We came back in 24 hours and the carpet smelled like a wet dog. The odor dissapated, but when we turned the ceiling fans on, the odor returned. The odor has diminished. We are hesitant to use the ceiling fans, concerned that the odor will return.

your company cleaned my tile that had 5 years of wax buildup. the tile did clean up very well but the brushing of the pretreatment chemical & the big machine used to clean off the wax sprayed the wax muck all over my cream woodwork & baseboards. This was a horrible mess I was left with & had to clean up on my hands & knees. it took me about 3 hours. I am still finding the muck all over my kitchen cabinets & doors. The muck was also all over our front porch toothat my husband spent an hour+ cleaning off as well. The muck was also tracked on my den rug & carpet in my guest bedroom. Chris did tell me he would come back & clean this but to date he has not called me to do this. I bought your cleaning mop & cleaner but reservoir on the mop leaks & Chris was to brin g one that doesn't leak but he has not yet.

No protection was put under the dining room table after cleaning. When I moved the table I noticed a stain. Some sort of pad should have been placed under the legs.
No all stains were removed.

Carpet was supposed to be dry in about 3 hours, try 2 days!

You don't use chemicals on the carpet.

No harsh chemicals. Great customer service when scheduling appointment. Great value.

The carpet cleaning part was great. However I also had my ceramic tile done and I do not think it was worth the money.

they did a great job on the carpets

Perhaps more attention to trouble spots. (extra dirty areas)

The carpet looks great and the service man, Caesar, was professional and friendly. I think he did a great job.

Great service and my carpets look amazing.
I was a little frustrated being assigned a time a few days before and it not be negotiable.

I've had my carpet cleaned several times over the years. This is the best it has ever looked.

Eco Friendly, Fresher.

I was very impressed with the service I received, even though it was a last-minute scheduling. The technicians completed my house (over 3,500 square feet) in just over two hours. They listened to what I said, addressed my concerns, and removed what I was sure were permanent stains. I have already recommended Zerorez to my real estate agent and to my mother (who lives out of state)

Carpets look great!

Great cleaning, respectable technicians.

I know the technicians did a lot of work and that everything is expensive, but the cost did seem high. I was very pleased with the results and the technicians were very nice and efficient.

Great carpet cleaning and the service tech was great.

All of the stains were gone