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based on 83412 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
zerorez appears to bring your carpet back to new looking better than any other professional carpet cleaning service
no chemicals used to clean carpets
No harsh chemicals used, safe for pets. You do what you say you will do. Very polite and courteous technicians. Results are 100% guaranteed.
Love the way the carpet actually looked cleaned and was clean. I appreciate the explantion of what Zerorez was and how professionally your service man was . Thanks to K Luv ! That is where I first heard about Zerorez !!!! I have spread the word here In Corinth about Zerorez !!! I will be calling again !!!
The tech that was sent out to our house was super curtious and had very great customer service!
Great service floors and carpet look good.
No chemical smell. It dries quickly.
Chris Perkins was AWESOME! He was very informative and helpful and did an amazing job. Zerorez process is amazing ... we really needed to do before and after photos!
Thanks, Zerorez.
First name removed Smith
The technician went too fast and failed to perform a thorough cleaning. I made him redo the stairs and several high traffic areas, but the areas were still only "so-so" following his second attempt. The carpet was very wet in some areas (not extracted well) and after walking on the wet carpet and then stepping onto adjoining hardwood and tile floors there were sticky, gummy footprints left. I asked the tech why there was residue (zero res!?), and he possibly the "pretreat" ... because the water wouldnt do that. I was led to believe when talking to the sales girl and the tech that the patented water was all that would be used to clean my carpets, not some protein solution. Some small areas were not touched at all (I watched the tech from another room). I told the sales person I might want the grout done also, she said the tech would have the equipment and be ready if I wanted it done. The tech said he did not have the expertise to clean my marble grout and could do my kitchen (standard 17x17 ceramic) either. I would love to have a representative call me to discuss further. Name removedPhone number removed518
Did what you said & the tech was well informed
Very professional, on time and efficient
Quick response time
No left over residue or dried soaps. I actually love my carpet now!
My carpet was spotless and it did not have a buildup of water residue once cleaned. The floor dried just as the representative stated in a minimum of 3 hours and there was not a loud smell of chemicals .
I love the way it feels to walk barefoot on my carpeting after the cleaning process has fully dried. Soft, natural...not sticky or crusty! Our carpeting is upper middle-grade quality; it still looks fabulous even after seven years of wear and tear. But then, I've never had anyone but ZeroRez care for my floors!
By the way, the crew is always impeccably attired, respectful of property, and genuinely attentive to my needs.
Thank you!
Angela Breard
Carpets look brand new!
No chemicals, service was prompt and friendly, and my carpet looks amazing!!
I don't know yet....I need to see if the stains that were removed yesterday reappear, or stay gone....When I used the Rug Doctor, the stains came back. I expect that with Zerorez they will not, but I won't make a recommendation until I see the results over time.
I have used many carpet cleaning services before, but this is the first that got out the really deep dirt and stains. Three kids and two dogs on thirteen year old carpet, but now it looks like new!
You forgot to do one room, and can't come back for 3 weeks. Not nice for the party I have booked for Saturday. Spent 3 hours today trying to get a manager on the phone, only to be told by 3 helpful agents that they were in meetings ALL WEEK (seriously all week), and then one agent who took an attitude with me, the customer.
HORRIBLE.
All of this after I called in from an add on my favorite radio station. I'll call them tomorrow to tell them what is really going on.
We're supposed to be here between 1-4:30 and arrived at 5:30.
carpet cleaning is the best I've ever used.
Overall, I was satisfied. The result was good, but not great.
I will most definitely be using ZeroRez for all the house cleaning pro deals. I loved how sweet and thorough Jeremy was with my carpets and he was sweating like crazy and had a smile on his face the whole time. He sold me ZeroRez loyalty right there and from now on!
No chemicals or soap, cleaned with high temperature water only.
Prompt and courteous
Clean and chemical free!
Just was excellent
Thank y'all
My carpets and tile look great. The technician, Joseph, did thorough, conscientious work, and was informative about the process.
Go over the high traffic areas twice. Some spots didn't come out of the carpet And when I called about my restaurant.couponzerorez said I would have to get it from the radio station 2nd time that happens. Never got my fullers gift card either.