- Phone: (214) 372-5326
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based on 83412 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First, your special you advertise on the radio is deceptive. I got the $99 3 room special with supposedly $50 off for other cleaning and $50 gift certificate from you guys at a Brazilian Steakhouse, this was advertise on the radio with Tony Zazza? when you technician got to my house (Jamaal & not sure what his name was). I felt like he was just a sales man trying to upcharge other cleaning stuff you guys do. His partner did not introduce himself at all? when I decline other services that cost up to $380 he seem to just clean the carpet okay only? trying to upcharge for addl pet stain and cleaning my sofa for an ridiculous amount? Kept on trying to sell other stuff when i have already decline to do so. I was very upset and I let him know about it when he was there. Please be upfront when people call in to ask if certain stains can be removed, don't LIE to the clients just to get them into their house and have your cleaner (salesman)make pitches and asking people MANY times for extra cleaning for your UPCHARGE!
It's a good service and not only got out all the stains but also everything that's been left behind during other cleanings.
The tech, Bryan, worked hard. The carpeting looked good. I just can't say that the money spent on the tile floor was worth the expense. We did the work with the expectation that the grout would come clean. I can't tell the difference in over half the flooring.
no pieces of furniture moved
crumbs of food left on the floor
some spots still wet the next day
The employee was very friendly and knowledgeable!
The carpeting is very clean without a ton of water left
That everything is not wet when you guys leave. Also the prepping process.
I had bought a used car that had horrible stains on the floor board carpets. Roy was surprisingly able to get them out and now the carpet looks like new. The cleaning was AMAZING!
Cleaned very good, on time and friendly serviceman.
What do I need to do the get the $ 25.00 gift certificate ?
My carpet was cleaned quickly and there is no residue. The service technicians were respectful and mindful of my needs. The carpet is unbelievably clean! There was no mess and I am very pleased. I will recommend this Company to everyone. Thanks!
Having a baby crawling around on the floor, its nice to know that our carpets are clean without leaving behind a lot of chemical residue. We have berber carpet in our office, I could easily see the difference the cleaning was making as the technician was working so I know it was worth it.
I always like lower prices - but overall a good job
Professional, knowledgeable, and courteous technician. My carpets look new and I like the 'green' cleaning.
Fast, on time service with immediate results.
We paid $600 more in addition to the basic carpet wash to get rid off pet stains and the treatment was not able to remove them. I had higher expectations of the service and I am very disappointed. My total bill was $945 and carpet looks almost the same as it was before the cleaning, only certain spots were cleaned OK. To make things better for me, will be if zerorez sends a tech back to clean those stains or get a discount from what I paid.
The cleaner did not move the nightstand in my guest bedroom and clean underneath it as I asked. The cleaner did not suck the water out of my carpet and the carpets are still wet 25 hours after the cleaning.
First of all My carpets are cleaner than anyone in the past has done. Very happy with results. Also your employee Ron was outstanding. Great personality and very accommadating. Yes I would and have already told several people about your Company. Thank you
Way to expensive, especially simple tile cleaning.
This was a re-call visit and it did go better than the first time. This technician took one look at the dining room chairs and could see why I asked you to come back out. He actually cleaned 1/2 of a chair, took a photo of it and sent the picture of the vast difference (before and after) to the original technician. My chairs look great now. I don't know what happend with the first time. This second technician was very good.
value, friendly service, quality of work
Ron was very personable, professional and his service was excellent.
Excellent results
Exceptionally the best carpet cleaning experience. My carpets look almost new. Thank you very much.
Zerorez Manager,
The technician did not clean all areas of the carpet as promised, and the pet stain treatment he applied had no positive effect on the carpet spots.
I have called Zerorez twice and asked to speak to a manager; the receptionist took my name and phone number each time and promised that a manager would call me. To date, I have not received a call from one of your managers. I am most disappointed and frustrated with Zerorez and the poor service we received.
If this feedback request gets to someone who cares about Zerorez' reputation and can make a difference with customers, please call me.
Thank you,
Name removed.....
3808 Brookside Drive, Bedford, TX 76021
Phone number removed (mobile)
Technician was very through
The carpet is clean and dried really quickly.
Easy to schedule a cleaning.
Very happy with results and professionalism
Made my in laws walk in & ask if we had gotten new carpet
The product and service is good.