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based on 83412 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean my carpet is, attitude of employee
This carpet was in horrible condition. We priced the house to reflect that the carpet will need replacing. We needed it clean enough that people could see the house. Zerorez got out most of the stains and the odor. It looks so much better than I anticipated. Thank you.
Type of solution used
Quick service, good pricing, nice technicians.
Brandon showed me exactly what it would cost before he cleaned my carpets.
Did not show up within the time window I was given....it was too late in the evening when tech called with 30 min arrival estimate. Prices for. Rea rugs are too high.
Definite no residue and its freshness is excellent .
Randy, who did the work at our home, a very professional, nice man.
Clean carpet that is under furniture. For the price, cleaning around everything should be cheaper- especially since you measure square footage!!!!
Dries quickly , no odor
Carpet looked bright and clean!
No one has called us back about the filter we had to re order. My husband ended up calling the filter place directly to re order the correct size and we STILL don't have it. You have our $100 and we still don't have a filter. It's been too long in my opinion and we are not pleased. I hope we get it before we leave on vacation in a few days or you will have some very unhappy customers.
Better communication with clients about arrival time AND check up with them to make sure everything was satisfactory
Outstand job. Or floors have NEVER been so clean.
Efficient & gets the job done!
No soaps, pet friendly. Our service tech was Joseph Hernandez. He was friendly and professional.
I was VERY excited to try Zerorez! But I never got to use your services. I called on Monday June 10th. Got an appointment for Thursday June 13th. The time window was 4-6:30. At 6:30 the dispatcher called and said the young man (Brandon - I believe) was finishing up in DeSoto. He had about 30 more minutes of work there and would head my way. That would put him at my house around 7:30. He did not arrive by 7:30. By 8:00 pm I started calling the dispatch. They did not answer. At around 8:30 Brandon called and said his GPS said he would be there by 9:00 pm. I had already told everyone in the house that I was getting the whole house cleaned and they could just come home around 7:30 or 8. If he came at 9:00 it would be at least 10:30 PM!! Regretfully I told him I couldn't do it that late. Everyone needed to get in bed for work the next morning. Dispatch called at 7:00 am the next morning and said that the only other time they could do was Saturday evening around the same time. I had already moved as much furniture and stuff out in the garage and on the front AND back porches!! I couldn't wait that long. So after hanging up with him I started calling everyone locally that cleaned carpets and took the first one who could come. The carpets look better but his machine was older than he was and some parts didn't dry for 24 hours. I am just disappointed! I REALLY wanted to try Zerorez!
Remember to get the carpet under the doors. Have clean carpet until you open the doors and see small strips of dirty carpet remaining.
I called zerorez because of a promotion on the radio. I was supposed to get a $50 gift card to a restraunt in addition to $50 towards another zerorez service. I only got the latter and was told I'd recieve the gift card in the mail, it never came.
As far as the actual cleaning goes, I was disappointed to see that not only the spots in my bedroom were "a little difficult" (meaning they didn't budge- each one had a different excuse,) but the spot in the hall has already very clearly reappeared. Very disappointing.
The technician was friendly and very informative. Great job! Our older carpet looks new again!
The kitchen tile looks great after cleaning.
Very professional agents and carpets look fantastic.
The product is great but we have used you a few times and we will NEVER have anyone but Roy Alltop come out and do our carpets. He is so knowledgeable and gave us so many suggestions for your next visit. He sold us on several of your other products that we will get next visit. You need to clone him because the other service personnel that we have had with your company does not even come close. In fact he is coming to my in-laws house tomorrow to do their carpets. The product speaks for itself but the employee is one of the nicest and most knowledgeable person I have ever meet. We loved him and will not take any other person. We will wait for him. Thanks for having such a great product and caring and knowledgeable employee.
Trusted person did quality work at a fair price
I have only had the estimate so far, but the technician seemed very knowledgeable and was very polite.
The carpets were cleaned very well; even most of the old spots came out. The serviceman was very forthcoming and explained everything
he was doing and suggested other services (which I did not want or need.)He cleaned up after himself very well, too.
My only problem is with your pricing. When I called I asked for the 4 rooms for $99 special and the lady said that was no longer available-
the price was 3 rooms for $99, plus $33 for an extra room. The very next day after I had my carpets cleaned (June 13) there was an ad in the newspaper for Zerorez Carpet Cleaning- 4 rooms for $99! I was also surprised to be charged an extra $25 for the dressing area of the master bedroom.
The service tech was professional and curtious. No problems there. Our carpets came out
wonderful. I was very disapointed with how our kitchen tile turned out. I was expecting a shine to them after applying the sealant. I see no difference in our tile at all. The
grout is cleaner, but I was really expecting more from what I was told and have heard . It
was a LOT of money to not see a big difference. Very dissapointed with tile, but pleased with carpets.
Spots left in carpet, chemical burn in the yard where the truck was parked',
Carpets looked great. Customer service could improve a good deal.
Your technician was on time, friendly, and a true professional.