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based on 83411 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that there are no harsh chemicals used & that the liquid cleaner has a fresh smell. I requested a protective spray which you advertise , but was disappointed that it took so long to dry. The agent told me that it would be 2 hours & the carpet was still damp when we got up the next morning!
The variety of services is exceptional.
That soap is not used causing less film to be on my carpet and which could draw even more dirt if soap were being used..
Technicians were courteous and professional. However, procedure utilizing the swirlling air duct brush to clean the air duct vents made an unbeleivable mess on the floors and surrounding areas, this requires additional time and effort for post-op clean up. Suggest use of a seprate easily removable brush attachment (non-spinning) with use of the vacuum hose to clean / remove dust and debris from the air duct vents. I am still finding duct cover debris on dressing tables, dressers, desks etc. even after cleanup. Also, installation of air duct vents should be such that they point away from and not towards the return air ducts. I had to reinstall several vent ducts after technicians left. HOpe these suggestions help improve the quality of your service. Thanks.
The technician was able to get out red candle wax stain that had been ironed by me and then professionaly cleaned by another company. And my technician was awesome. Nice and professional.
First, the service tech tried to charge me for 4 areas even though my 3 areas combined totaled way less than 600 square feet. Then I was charged the outrageous price of $180 for pre-treatment which consisted of just a few small spots. It was obvious from the begining that he was going to pad the advertised price. I told a friend of mine who is in the carpet cleaning business and he agreed about the enormous price for spot treatment.
I like that the service met our expectations as far the the extent to which the carpet was cleaned and that the service person was very prompt, professional, and courteous.He also cleaned in a timely fashion. I also like that after arriving, there were not an ADJUSTMENT made to the price quoted over the phone.( This type of thing has run rampant in the carpet cleaning industry and is extremely unethical in our opinion). We would without a doubt use this service again.
The gentleman who cleaned the carpets was very informational, professional and friendly.
Great, professional service. My carpets always look wonderful after they have been cleaned. I like no residue left in the carpet to attract new dirt.
You are very very good at getting spots out of the carpet.
My carpet looks amazing. I thought I'd have to replace it.
Excellent work and good service from start to finish.
My Carpets look worse than before they were cleaned was not happy with the Your service AT ALL
With not use this company Again, looks like they were never cleaned:(
Service Tech was very nice and professional but the Cleaning was not Good
Professional, great service with outstanding results!
pleased with result
On time, very professional and informative without a huge upsell pitch. Exactly as we discussed prior!
There is not heavy deodorizers used.
The qualoty of the carpet cleaning was good and all of the odors are gone. I was a little suprised with how long it took the carpets to dry. That's the only thing I would note. I would let people know it may take 12-24 hrs for the carpets to dry. Not 2-4.
It's quick and easy, uses no chemicals and for the most part takes out all stains.
I like the difference in how my carpet FEELS now... no film or crustiness that I have experianced with other commercial carpet cleaning services. It just feels and smells clean and fresh. I am sensitive to perfumes and one of my dogs is sensitive to chemicals, but neither us has problems after our Zerorez carpet services!
Your professional staff and the quality of the carpet cleaning. Caesar provided excellent service and I will ask for him for my future service.
That there is no residue left behind, fresh smell no harsh chemicals and dries faster than other systems.
Easy to work with. Nice and professional
I like that you don't use chemicals in cleaning the carpet.
How well the carpets are cleaned and how long between cleanings
It was cleaner than I have seen since we moved in and it smelled great
Very friendly, courteous and explained what was being done.
Your work was as advertised
The entire carpet cleaning process was clean and easy with Zerorez. I had my carpet cleaned months ago and it looks as good as it did the day it was cleaned. When I had carpets cleaned by another company they were dirty again within a few weeks.
no chemicials