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based on 83411 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets are cleaned without lots of chemicals and residues.
They are very professional and the house smells great
Your technician was very nice, but our sofa and loveseat are streaked. You are sending someone out next week for a re-do. We are hoping he is able to correct the problem. Right now, some of the cushions look worse than they did before Zerorez came the first time.
The technican was very thorough and professional
Left carpet in great shape, both feel and cleanliness. JB went extra mile to make my house look good for the sale process.
very professional and educated regarding pet stains, gave me several options
No chemicals are used. Gets the stains out and they do not come back.
No chemicals, friendly technicians, technicians who know what they are doing, no pressure to buy more than you want.
I am very torn hear. The young gut - michael - did a great job. I was very upset because a I was expecting him there much earlier. I told the guy on the phone when I mad the appointment that the new owners would be moving in that afternoon and I needed some one that morning. WHen a received a call on the weekend, they told me my appointment was in the afternoon. After some discussion it was reschedule for the morning. 10:45 I receieved a call the the tech was 20 minutes out. 11:35 he showed up. I did not need the extra stress. Also, when I called Zeroez at 11:30 asking about where the tech was, the CSR told me that my Fuel Charge was going to be waived, but that never happened ... I paid it. I flet the the first person told me sure we can get it first thing Monday morning when that was never possible.
No residue and amazed at the stains you got out
The fact that you use no chemicals; I like the "agitation" feature you apply to the carpet.
Great work and you have great Employees!
More precise on the estimate
professional repsentative and quality work
Carpets cleaned on a Saturday and areas stretched. Could not finish stretching because tool broke. Tech said he rescheduled it for tues. but did not get scheduled. Had to reschedule to Fri. It was rescheduled with same tech fo 8:38 to11:00 time slot. Tech called at 11:30 and said he still didn't have right tool and would need to reschedule. Finally Mon. Afternoon a different tech came and finished work. Carpet is clean but VERY disappointed in service.
Basically just did an excellent job of cleaning carpets including getting rid of extensive pet stains. The improvement was dramatic. Re[resentative also gave me a greatr hint about using 30% hydrogen puroxide to clean spots.
terrific
The drying time was what I was told I could expect. Easy scheduling, prompt service,an
honest as well as friendly technician!
Trustworthy advertising on a radio station I listen to. You were able to
Clean carpet the day I called-bonus!
Smells good and you take your time and and get the job done.
The fact that you don't use any soaps or chemicals!
Carpet cleaning was great - very happy with that. The truck leaked lot of oil on the carport and not happy with the way it has been handled so far. Everyone I talked to had a different story.....even was told they came by and would not clean the carport as I lived in an apartment. The so called apt is a townhouse which I own. Was also told that the trucks leak and somtimes it happens on carprts....so then I wonder why they driver does not have a tarp they drive onto and the tarp catches the oil.
I would rank high on carpet cleaning and low on everything else so the average to be 7.
Joshua was wonderful. He explained everything and offered suggestions. The carpet looked great when he finished.
professional service, although only one person showed to clean my carpet, it made me feel more at ease. I have had a bad experience with two men/women cleaning at one time, therefore, I was relieved to see a professional & trustworthy young man at my door! He listened to my previous problems with "other carpet companies", and even offered to clean my "problem spots" first. He told me that if I wasn't happy with the results that he would give me the option of not cleaning the other areas of my home. I was so pleased with the "testing area" and told him to go ahead with the other rooms. My husband was just as amazed as I was with the "newness" back into our carpets ! A special thank you goes out to the young man that represented Zerorez !
Mrs. Bjorklund
I like that it is a green product and just uses steamed water to clean the carpets. Also, no harsh chemicals used.
Chris was very good at explaining everything and worked very diligently. He was very thorough about explaining all the extra products yu provide such as air duct cleaning. I loved how fast it took to process my payment. I received my receipt quickly to my email.
Very professional, customer service was great, technician was clean cut and knowledgeable
They clean very well, leave a clean smell, and it is all green.
geez, how many times do i have to email you people?? this is not the email address for karen Last name removed or paris or whatever her name is. i do not live in dallas. i have never used your service, nor will i. please lose this email address and find the correct one.
Excellent customer service with great results.
That it cleans really good