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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your gentlemen that cleaned our house did an excellent job. Thank you for the great service
Dries fast, no soapy suds.
Our technician, John, was extremely professional and communicative. He gave us all our options and walked us through the process. He did a very thorough clean not rushing. I am very happy with how it all turned out and will use them again moving forward!
Our technician, Antonio, was superb!
Diamond was conscientious and effective in cleaning the carpets that had several spots that I wasn't sure could be cleaned. He gave it extra attention and got most of the spots out. Plus, he had a great attitude and was extremely pleasant. Kevin who came before him was also very pleasant with a great attitude.
Prompt attention to trouble spots and information for how they can be addressed.
Zerorez is exactly what the name says. There is no residue left, the carpets dry in just a few hours and look brand new. We will never use anybody else.
Great services and professional staff
Professional on time and gets the job done!
Carpet still stinks even though I paid extra for the pet treatment. Even the rooms without stains dont smell better.
Everything was great! Thank you!
My cat got locked in my room when we went out of town and peed/sprayed around the perimeter of my master bedroom. We had y’all come out, clean the carpets and do your pet treatment. We spent almost $900. I checked it before the employee left, the room smelled fine but when I got closer to the floor it still smelled. He came back in and cleaned again. He said if there are any other spots you notice call us and I’ll come back out and fix it. Nothing about a guarantee or that we will have to pay even more money. Then he left. The next day the smell started to come back. I called and was told that I would have to pay again. My husband then called a day later to talk to manager. He was told that they would call him. They didn’t, he called again. They said the manager would call him. I finally got a phone call on my cell not my husbands with a very passive aggressive voicemail saying the exact same thing that the other employee said on the phone about the “guarantee” and I have to pay.
I will never recommend and will be putting a review everywhere that I can. My room smells almost exactly the same, like y’all never touched it. $900 down the drain, during Christmas might I add. It’s clear that management doesn’t care if their product works or not. They just want money.
Did a great job cleaning my rug
Cory did a nice job
My technician (I believe his name was Tracy) was SO very detailed, knowledgeable, and thorough. He explained the benefits of having the protective layer on the carpet and I did try it in one room. I really appreciate how he worked fast but not rushed. Our carpets feel great and I will definitely be using Zerorez next quarter and recommending again.
Easy to schedule, efficient and personable employees.
Jay was great! He took time to review the space prior to and after cleaning.
Bert was amazing and was very thorough. Will definitely be using your services again.
excellent work, remove hard to clean spots, made recommenced tips to maintain the carpet, rate the over all service 10.
Pricing wasn’t clear and so incredibly high
I love the process of utilizing water without the addition of detergent or soaps. I feel like my carpets are much cleaner and have no residue. The service technician, Marchantz, was great. He was not trying to constantly upsell me and kept me educated about everything he was doing. He was very respectful of my property and had superb customer service. I hope I get him the next time I have Zerorez out.
Zerorez always delivers with great service and results! They don’t disappoint.
The product does not leave residue in the carpet
No Oder and professional technicians
The technicians were on time, friendly, knowledgeable and kept me informed of their progress. The work was thorough. I was very satisfied.
Service guy was professional, informed me of exactly what he would be doing and as he progressed he would check to see if it was up to my expectation.
I had recently called for ZeroRez to come clean my tile floor, grout initially, and then when the Team arrived, they suggested I could have one small area rug also cleaned, which I was fine about them doing.. The Team of guys were professional, friendly, did a good job as far as I could tell, however, I thought the cost of my small-average tile floor area and the area rug, totalled over $450. . While I wasn't too surprised, I think the charges are too expensive, especially when I listen to the company ads that they can clean 3 Rooms for $107, is what the ad says.. I would probably not recommend ZeroRez to my friends as I think what they advertise, and what the cost actually turns out to be, is not in the same ballpark....Buyer beware in this case.
Your products and services are highly effective. The cleanliness of our carpets is clearly evident after your work. Additionally the customer service over the phone and in person is top-notch! Jay cleaned our carpets, and he was both excellent and pleasant to work with. Thank you!
Zerorez always does an amazing job and their employees are friendly and professional. I never use anyone else!!
Your representative was more than prompt. He came before the scheduled window. He was polite and thorough. He cleaned up after himself. I definitely recommend him.