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based on 83357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service!
Did a good job. Cleaner was professional. Didn’t smell like smoke and didn’t try to constantly up sale me
Everything went well. Kevin was great. If the cost doesn’t increase we would request you guys again
Professional low pressure sells Technician
Recommending only products that were needed.
Did an Awesome Job!
I’ll be hosting Christmas this year & I wanted the carpet to look it’s best.
The technician was professional, on time, and took the time to explain what they were doing and show before-and-after photos. The duct and dryer vent cleaning were completed thoroughly, and they answered my questions without any pressure to add unnecessary services. Overall, a smooth and professional experience.
Very convenient to book online. Professional, efficient and friendly service providers. Mr. Tracy was the best. Great results without breaking the bank.
The service was friendly and fast. The tech answered all my questions did a great job cleaning my carpets.
I only use zerorez to clean and sanitize my carpets. After Alexander Lipscomb cleans my carpet they look and smell fresh and clean like new! Alexander Lipscomb does such a professional job going above and beyond! He should be a manager with his meticulous work ethic and outstanding people skills!
Easy to schedule, great service and price!!
Consistent and gets the job done! Carpet and furnitures comes out truly clean. Been using them for years and truly reliable.
They cleaned our sofa and love seat and did a wonderful job. The only thing I would say is it was too expensive. They charged too much for this cleaning.
I really like the lack of residue. Albert did a great job.
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Service technician was awesome. Great communication and service.
The entire reason I had zeroes come out was because my 2 cats and one small dog had decided to pee a few places on the couches and in the carpets in a couple of rooms. I paid extra for the smell deodorizer for said couches and rooms. The pee smell is even stronger now than it was before yall came and cleaned. I feel like I paid $800 and accomplished absolutely nothing. Complete waste of money. $800 is a ton of money to waste, especially around the holidays. I either need a refund or for someone else to come do the job correctly.
It’s very expensive for the service provided. Unclear right now if I got my moneys worth. Service provider was nice and professional. It’s just a little annoying how you quote a job and then it’s actually three times the cost because of how you designate what is a room or a hall.
Tech was amazing.
Bert was a wonderful technician- so kind, mannerly and efficient! He did a great job!
Great process for cleaning carpeting
The cleaner was good but my carpet still smelled like pet urine
No residue. Gets carpets and upholstery really clean.
Always pleased and thankyou for your professionalism! Merry Christmas!
First off I asked for a odor treatment quote which came out to $80 a spot and there was 12 spots so that would have been almost a $1,000 which is way more than replacing the carpet and carpet pad, second I was charged for 3 rooms and the technician only cleaned 1 and didn’t even do the whole room. Third the cleaning was very quick and didn’t make a difference. And lastly I was suppose to receive a free air duct inspection which I did not receive. I would like a refund or I’ll be filing a claim with my bank.
Zerores really works. Clean carpets.
Dimensions of what you now classify as 1 room is much smaller which greatly increases cost. Good thing my plan is to remove all carpet from my home.
I requested a call back from a manager and the young woman said she would tell a manager. Never got a call back.
Only thing I was happy with was the kindness of the service provider, Tracy.
All of your technicians are good but we really appreciate the GREAT service from Paul. He provides knowledgeable advise and truly cares about the work he does. He leaves the carpet looking NEW!
Very professional and helpful.
Great job cleaning our rugs and up holstery. On time, courteous and efficient.
Technicians are friendly and efficient. Albert is terrific!
Your representative was more than prompt. He came before the scheduled window. He was polite and thorough. He cleaned up after himself. I definitely recommend him.
The technician worked very hard to make sure our carpets were clean. I have received comments on how nice the carpets look, and the den carpet smells very fresh. I had used another company previously, but Zero Rez did a much better job. Thank you.