Customer Contact Testimonials

Yes i would it is always great help with every call

It's very easy to build cases in order to have issues resolved.

always very helpful and polite

I continue to be impressed by how the representatives go out of their way to learn about each individual company that they are working with and the continuous back and forth dialogue that allows for customization of programs.

When a support ticket is open I usually hear some sort of feedback within a 30 minutes. We appreciate that type of service

The software is the best around for long-term outpatient pediatric therapy, the staff is responsive to our needs/requests and the owners stay involved both with monthly webinars and annual user conferences.

I work for another company that does not have Raintree and I comment to the manager that Raintree is very user friendly and that they should consider Raintree before going elsewhere.

The reps are always very courteous and helpful

Reps are very responsive to calls. And help resolve our issues in a timely manner.

Morgan offers a level of customer service that is second to none. She does a tremendous job of ensuring that our company is taken care of.

THE REPRESENTATIVES WAS VERY FRIENDLY AND HELPFUL

Jessica Allen is wonderful to work with. She is prompt in responding and thorough. It has been a pleasure to work closely with her on our system upgrade.

Gerrold has also been extremely professional and responsive!

Thus far the implementation experience has been top notch we have not started using Raintree but so far very excited about the process.

The ability to have things customized, the willingness of the staff to make sure we are getting the best use out of the product we are using and the dedication and vision for great change to create amazing efficiency.

Everyone is always very courteous. If they don't know the answer they will look out to someone that does.

you have great staff .. . . . .very willing to help

Accessibility and willingness to work toward custom sytems

Professional

Mostly all the wonderful people that work at Raintree and of course the software is the best in the country.

Everyone is so helpfull

Every time I have called they all have been helpful and kind.

Thanks to Tim. fixed well and working good.

Have constantly worked to improve the product. Please make sure to tell us (release specifics) about each upgrade. Sometimes we note changes and have not been informed about them.

Thank you.

Generally there is a quick turnaround time for our cases. The representatives are knowledgeable. I recently had a case worked by Chris Long. He called me and shadowed to make sure I understood his reply to my case. I like that as sometime you might not understand the reply, or RT rep may think it is fixed, but we are still having issues. He was very helpful.

very knowledgeable and helpfuf

Very responsive and helpful.

When our company calls the staff is very helpful in either answering our concerns/questions or directing us where to get answers/help. It is nice that raintree can shadow our system to look at issue first hand.
Thanks

The customer service reps are wonderful to work with and always resolve my issues.

LYNETTE, Mindy, and Shawna

Very Friendly and helpful.

Customer service is done in a timely manner. The representatives are friendly and knowledgeable.