Customer Contact Testimonials

Responsive to needs and willing to accommodate customized requests

Very Courteous

They are very helpful and if you have an issue that they cannot figure out they make sure they keep communication open until they have a solution

Customer Service is excellent

We have really appreciated working with Angelique Trongo. She knows the product and is able to answer questions in a timely manner. If there are things she is not sure about, she quickly researches the issue and reports back.

Angelique, Krista, and Shelley have all been very helpful and have arranged training times that work best for us. This is expecially appreciated knowing that our compainies are on opposite coasts. Sometimes, your implementation team started very early in the morning to accomodate us.

Thanks!

Promptness and polite demeanor

Representatives are helpful and professional. Never had a problem -- would like to have cases responded to more timely.

Christine, Morgan, Donna, Yvonne, and Jason are fantastic. They are truly what makes Raintree a great company to work with.

User friendly and super nice reps

The representatives are knowledgeable, friendly, and courteous. I would have rated a 10, but I have been waiting for a contact regarding my request and it has been a few days.

The customer service

Amazing support and knowledgeable staff!

I feel like you want my business. Responsive. Willing to work with what my business needs.

Hello to my Raintree Family!
I am going to give a shout out to all of you that I can remember. Please do not feel left out if I forget one of you that helped me. I might remember the next time :)
BIG kudos to Tim McElroy - I have not had much opportunity to call on you but you performed a small miracle when I sent in the SOS. Our surgeons log in from the website when they are at the facilities in the surgery suites. On one particular day, they were unable to do so. It became my urgent emergency. Tim came through. Thank you!
Next thank you goes to Jatin Burman - you are always so gracious when you speak with us. Even though the problem turned out to be "user impatience", you let us off the hook with our dignity intact.
Next is for Indu Lakshman. Thank you for the MIPPs training. You are so very patient! You have always been loved by our practice, even before you became Raintree.
Faraaz - always so helpful. Thank you for the assist with the Doctor's First!
Nina Girl - Thank you for getting us on the list for upgrade to 10.2.500!
Finally, Michelle Rodriguez - Thank you for the many hours you spent on our behavioral health module. So much appreciated!

I love that we actually have the ability to communicate directly with the programmers on individual custom programming and on the weekly Raintree live webinars. It is wonderfully helpful to sometimes get the perspective from which the program was designed to work under what conditions. It is evident in the final product and the consistent upgrades that the programmers also take the community collaboration mentality to heart.

I have been with Raintree since 1999 and while there are a few things I would change here and there, overall I have been happy. I am most happy to have Yvonne as my contact person. She is the best one I've had since Frankie.

Always helpful - they know the product.

Brendan is always professional and available to assist.

Claims submission

Very knowledgeable and helpful. Have a refreshing "Can do" attitude.

Very straight forward,right to the point and I got what I needed. It was a great help and she was excellent. Thank you!

Customer service has always been great. I have never had a bad experience with any of my calls. If I have a question about something and the person taking my call does not know the answer they have always been very honest with me and explained that it was going to require them getting assistance from another resource. We have typically worked with Morgan for a lot of our calls and she has always been very professional and quick to get answers for us.

They are very nice, helpful and know their stuff. The follow up is amazing!

Speed and efficiency of taking care of our companies needs.

Your customer service support is very friendly and is able to help immediately.

I like that all of the representatives are knowledgeable in what they do. And if they don't know, there is always someone they can ask for help.

I really enjoy the weekly webinars. I try to make it to all of them but I don't always get the opportunity to do so. I know the videos are available to watch when I do miss them but I am not good about watching them either. I am glad they are there for us if we want them.

I don't like calling in when I need help because generally I end up having to create a case anyway because there isn't anyone available to help that is knowledgeable with the issue I have at that particular moment.

Karen Spurlock has been a great help to us and wonderful to work with.

Amazing pogram!

I like being able to do several tasks from on system. All representatives that I've spoken to have been friendly & helpful to the best of their ability. We did just recently have an instance where a conversion was mistakenly run our system and it wiped out our communication preferences. Although this could not be fixed and was not our error your representatives did what they could to lessen our work in the correction process.

The product is great. I enjoy working with all the employees. The employees are always friendly and accommodating and are very helpful to answer our questions and work through any issues with us.