Customer Contact Testimonials

Representatives are great. When ever I call with questions they are very helpful with whatever it is that I need. They will walk you through things so you can learn how to do it yourself. All the representatives from Raintree I have spoken with are always very nice and willing to help

Last representative who helped me had great insight and customer service- Got me back on utilizing Netsuite for our CASE created-hadn't been there in years - guess that is a good sign that not much addl help or issues have been encountered

They're polite, quick to get back to you and effective.

Very courteous and professional. Very patient and ensures that we get the help we need.

We love the support and custom-ability of the product! However, we have experienced a few cases that have been opened, attended to and fixed, and then the problem returns 2-4 weeks later. A little frustrating, but not a deal breaker.

Very helpful and pleasant to speak to

They are always SO helpful anytime I have issues. I LOVE working with Indhu & Angelique....they are AWESOME!

IT is a comprehensive EMR and billing system.

Jatin was fantastic. Patient.
It took awhile to figure it out, but hopefully the problem is finally handled.
As I mentioned, Jatin was excellent.
First name removed & Neil

Doing amazing always able to answer every question and always get the right help if they cant answer the question

They are quick to respond on multiple platforms if you have questions.

Very responsive to my requests.

I love the quick response and knowledge that all your staff seems to have. They are so quick to answer our cases that are submitted or any question that they might call about.

They are really great at taking the time to help me understand issues I may be facing and help me to understand why the error was occurring on my system.

The representative who worked on my case was quick to point out the problem and fix it.

My input is not only sought, but also well-received in product development / enhancement and trouble shooting.

Great customer support

Responsive, helpful, courteous, knowledgeable

I like that a Raintree representative is always available and will find someone to help you if they cannot.

The business and representatives are very helpful. Fast response times as well as quick solutions to problems. From implementation to new interfaces the different team members have been great to work with. They are very interested in our workflow and do their best to incorporate new ideas to help improve our work flow.

Very responsive in getting problems fixed and trying to make the system work in the best way possible for our needs!

Support is good.

I am always so impressed with how knowledgeable each rep is. Especially in reference to all the different reasons I reach out for help.

The employees at Raintree go above and beyond to help in the moment, strategically problem solve and develop solutions to run businesses my efficiently and effectively.

From day one everyone I have been in contact with has been super friendly and helpful. So far from what I have seen the entire system is user friendly and simple to use. Excited for the new change and for my therapist use.

Everyone is always willing to try their hardest to help! It's quite refreshing to experience great customer service.

Team is a amazing always open to help as much as they can and always make you feel like your problem is theirs problem. We love Raintree system.

Raintree has grown a lot in the 21 years we've been with them, yet they've kept that "mom & pop" feel to their company. They have some amazing people they've assembled to work there over the years. I like that they're constantly trying to improve their product.

Fantastic customer service!

Excellent documentation that has helped us increase revenue on services we were providing but missed charging.

Great representatives from implementation to daily technical support.

So thankful we made the change to Raintree!

Raintree is user friendly. I like the simplicity of the EMR as well as the PM. I have worked in many other systems and Raintree is by far the best one i have seen.