based on 1466 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have bought many RV`s over the years and have recommended Alpin Haus to others.
The reason for our lower-than-expected rating is being disappointed.
The service department had one week to inspect and prepare the 2016 Jayco Last name removed Hawk Trailer. The most important issue is the significant leak I found when I got the trailer home. On the awning side, in the upper corner where the fiberglass meets the corner guard. If a close inspection was performed, an employee would have seen and either contacted me or repaired it. Luckily, I have winter storage and I will address this in the spring before more damage is done.
On Friday, 10/14, we were told the mold on the awning would be cleaned, as would the inside. On Saturday, 10/22, during our final walk-thru, my wife found and handed a bottle of spices to the individual conducting the walk-thru in a cabinet. It’s hard for me to believe a successful business like yours allows a used trailer off its lot in this condition. In a private sale yes, but not Alpin Haus RV. Again, these are the reasons for our lower-than-expected rating.
First name removed and Cynthia Last name removed
customer service
Needed a repair. Part had to be ordered since there was none in stock. Only took a few days and repair was timely.
They are very customer oriented. Their service is great. They are courteous. They have great products. Scott, salesman, is wonderful.
I I tell that something need to be done on my rv, and they don't do it, yes I am disappointed
No idea what the answer might be, but it sure would be nice if you could talk to a live body when calling service department instead of the phone tag game,
Service and the staff was great
Service was good. Everything we asked was checked or fixed.
Customer Service is excellent!
Staff, service, efficient, friendly, informative.
Everybody does their job the way things should be done!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer service seems to be a top priority. When I let you know an area that I wasn’t satisfied with it was promptly rectified. In particular the service department is friendly and promptly takes care of the concerns that we had with warranty work. They offered lots of advice to us and being that we’re 1st time camper owners that was appreciated. The service department is outstanding.
Very prompt and courteous service. Very satisfied
They listen to what you have to say. Don't cut you short. Willing to do warranty work on my Motorhome even though I bought it in another state.
Very good experience. Everyone was respectful and helpful. Would recommend them to everyone.
We really like our GD RV. Your people do a great job representing your company. They are the reason I want to continue work with Alpin Haus.
Thanks, First name removed
I clicked on a random number not knowing that was permanent. Thought it would allow me to change the number and proceed with the survey. When it didn't I exited from the site, not knowing even though I didn't submit the reply it was accepted.
9 for recommending Alpin Haus RV to others.
Convenient hours of operation, polite and courteous staff in those departments we worked in.
The sales staff was great, they helped me buy my camper and did not try to sell it to me. They told me all the options and helped me make the right decision for me. The staff at Amsterdam are very friendly and helpful, it’s like one big happy family.
Prompt service.
Great service. Great customer service.
They go the extra mile to care for their clients.
Dave
Your people, everyone’s friendly and helpful
Ability to make appointments with the service department
Very friendly service people and good service department.
Personable, repairs done right
Was very difficult to get you by phone and we waited for parts to arrive that really wasn’t needed which cost us lots extra to stay extra days in the hotel.
Thank you so much for keeping us plugged in so we didn’t loose the food we had in our fridge & freezer.
Great customer service. Buying process was stress free. Highly recommend Alpin Haus of Port Jervis. Thanks.
Knowledgeable and helpful staff, good follow-through.