based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service
Thanks guys!!
Service is very good.
Sales is very good.
Communication are very good
The service department was awesome! They got our Camper in for inspection very quickly so we could go on our trip thank you š Everyone was friendly and helpful
Need to have more active discussions about progress and work performed on repairs. After two months of Ro at shop I arrived to pick up and if I had not checked or read the paperwork myself I would not have discovered that two of the issues I asked to resolve were either not done or not clear on why the work was closed out.
I (and my spouse) think & find David Behuniak to be an exceptional associate and a credit to your organization.
Got our camper into service within a couple days.
your salesman patric luci was very helpful and went out of his way to take care of us and your walk through tec kevin was also very good
I like the apex products seem to be well made, will let you know on due time. Service was also very good.
Great team with great customer service!
Great service and pleasant staff!
Great folks and great service
Got me in and took care of issues .
You have always been able to correct our RV's problems! Service has always been superb!
You have allowed me to observe the winterizing and summarizing so that I can learn to do it myself
SDC
Everyone was super helpful!
Very conscientious about helping solve your problems and getting things covered under your warranty
Well again Alpin Haus showed that they are an awesome dealer to deal with.Everyone that you run into there says hi and are always so nice.Everyone in the service dept have been great also it is always nice to go there and be treated awesome.Thanks again Alpin Haus Amsterdam .
Iāve brought my camper down multiple time as the thermostat sensor has never worked correctly. The last time in the fall it was tested and determined to be functioning fine and returned to us. In the fall we found the thermostat competent melted. When we brought it back we found that the last technician to touch the camper has held a torch to the thermostat directly and documented that he melted it and it needed to be replaced. This info was never passed to us and when I called to discuss the matter further once the camper was returned no one has returned my message. Please reach out to me so I can have a better understanding of what else this tech may have āheld a torch toā.
I like that everyone was friendly, informative and honest with every step of the buying process. We needed the camper for memorial weekend and Nick, Keith and Dan delivered! These three guys are not only likable but have the sales expertise to make Alpin Haus expand and prosper!
I failed to get the service persons name that helped us stock up on much needed supplies but she was awesome too and new exactly what we would need for our first sucessful camping weekend.
Thanks everyone at Alpin Haus RV of Port Jervis
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The service department was very supportive and said they would work with our manufacturer on a problem. It was good to have their support with a difficult problem so we were not on our own.
Staff was very helpful and courteous. Service was very good.
Sales people are honest and so are service staff, but pricing at MSRP when 90% of inventory can be sold well below and still generate an honest and fair profit, combined with ungodly high interest rates is going to kill your business
When we were purchasing the RV we changed our minds many times. The salesman was very patient with us the entire time. Service is very helpful as well. Were first time RV owners and have many questions, they are also patient with us as well.
Service technician was courteous, friendly and helpful.
People are very helpful and friendly!!
all good
The complete experience of buying our 337 Grand Design has been enjoyable. The folks at ALPIN HAUS Saratoga have gone out of their way to make the process a pleasant one. I want to say that Jess Balac has gone way out of her way to help us with the minor issues and is wonderful to work with. I will tell all our friends to shop at Alpin Haus Saratoga
They take care of our needās immediately and with a smile!!
Whenever any issues come up with my camper, I feel like I have to battle with your team regarding warranty/coverage that I purchased. I was initially told that when I dropped off my camper that if the part had to be replaced then it should be covered. Afterwards I get a call that it wouldnāt be covered and I would be paying for everything out of pocket. After stating that I wanted my original sales rep to call me back to go over what the policy I purchased actually covered, Jennifer called back the next day to state that the repairs will indeed be covered. I work in sales and know if I tried to get one over on my customers, then I wonāt have repeat customers. Also, when I went to pick up my camper the battery was disconnected and the cover was off. The strap holding the cover down was missing and the service shop was closed. Someone from sales was still there so was able to get a replacement albiet not what I wanted.
Knowledgeable, personable staff. Great to work with. They care about their customers and always look to be supportive and helpful