based on 2097 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Review the work you’ve done to make sure it is all working properly
The best!!!!
The staff at Aplin Haus went above and beyond to get me into new fifth wheel. Mark and Gil were a pleasure to work with.
Prompt courtesy service
Great place to go very nice staff and everything you need for camping 🙂
My 2019 Class C developed 2 roof issues. I made an appointment and paid over $200 for a roof inspection. I was given no information regarding the front leak other than the interior repair would cost around $3,500. The information I was given on the rear coach issue was really incorrect. The rear wall of my rv is fiberglass and it curves up and meets the roof. I was told the the fiberglass rear wall was 'cracked' and that Alpin Hass didn't do that type of repair. They recommended a body shop in the area that specialized in rvs. I went to that shop and they explained that the fiberglass was just slipping out from under the screwed down metal trim. I am surprised that Alpin Haus technicians didn't have enough knowledge regarding rv construction. I had heard good things about Alpin Haus, but now I am having second thoughts of using them again in the future.
Flexible and prompt service and friendly staff
Excellent service
I received a message from the Service Manager James who indicated that he would be canceling my scheduled RV warranty service. James had called last week to schedule the service but it was bad timing given that I had a detailing service scheduled that I had to get cancelled and work obligations. James was ok with me calling him back to schedule, which I was set to do later this week. James never indicated that the warranty work was at risk and never provided a timeline, but rather just called and left a message that he cancelled the service. This is highly unprofessional and disappointing for a place I have started to rely on for my RV work.
I’m hoping this can get resolved in a more professional manner.
The sole Service contact method that works is the Alpin Haus website Service form which elicited immediate response. Before finding that form, I had given up trying to reach the Service Department by phone after several days of failed attempts. I even became unsure if Alpin Haus's Service Department still existed after no telephone call was picked up and no telephone messages returned.
After my service request was transmitted online, discussed with Service staff during their call back, work was scheduled quickly and that Service experience was a 10.
We like Greg he is a great guy. He told us everything we wanted to known about the camper. He is always helpful every time we call him .Dorothy and Name removed
I left a message with service dept. Last week and still have not had my call returned. We purchased camper and got it home to realize it has a solar panel and we have questions on that. I will be calling again.
Justin and crew went out of their way to accommodate our RV purchase. We were unable to tow initially, so they delivered the RV to our house and even came back a second time to assist with a brake controller. I would definitely recommend Alpin Haus to others.
Quality products and amazing staff!
Friendly staff
I support Alpin Haus because of their support for Me.
Excellent Service department! Great products.
Service department in Oak Ridge always does a great job.
You could use some quality assurance checks on service. I had a damaged bumper when I purchased my unit. New one was ordered and I got a call to schedule replacement. Brought my unit there for the work and was told the bumper that came in was also damaged. Another visit was for a leak behind the awning - took it there and picked it up with a service slip that said it was fixed. Next camp trip I took it rained and sure enough the leak was still there ( I have a video ). Makes me feel that no one is even looking at the problems my unit was brought there for in the first place.
The selection is great and the staff are very knowledgeable on all their products and are always ready to help address any question you may have.
Some staff are very good about returning calls... but some are not.
I’d be happy to tell you for a small stipend
Reasonable prices and great customer service.
Your service people are great!
You always find a way to help in a timely fashion when we need it.
There trailers are great and there service is like no other.
Email would be preferable so responses are timely
Customer service.... I left three messages for the service department and never got a return call.
Also, had my trailer serviced there last year and found it unlocked and two screws missing from an area that they were working in. This year I checked after the work was completed and the trailer was locked and everything else seemed good.
Your parts guy tried to pressure me into buying things i didnt need and then told me it was against the law to tow my camper without buying overpriced things.
Speedy & Professional