based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They seem very attentive to your needs and will work with you.
great people to do business with! I really enjoyed my shopping experience. I found exactly what I was looking for at a great price.
The Amsterdam Alpin Haus has an amazing team, from sales to service. We are seasoned campers having had multiple travel campers but Alpin Haus team was informative helpful and followed thru w any problems or concerns.
We had our camper delivered to our current site by Alpin Haus. The delivery/set up man did an excellent job parking it and setting it up despite the fact it was an extremely difficult spot Also, we had a few repairs needed after set up and the repairs were done timely and accurately.
Again we were extremely pleased with the entire team and will do business with them in the future and give a good word!
You took care of our problem quickly, contacted our warranty company and through them got 2 new axels for us.
Brand new trailor, manufactured poorly, pour communication for repairs, no call backs. Seasonal starts this week still nothing have other questions with no response. Very poor customer service!
Great service, timely, finished on time as promised.
Service was correctly performed on trailer.
Very pleasant and helpful. They took care of dealing with the manufacturer on two warranty issues for me.
Pleased with the ease of registration for an appointment, the efficiency of the service and the prompt and courteous manner of dealing with customers. Will definitely be a repeat customer.
Inventory was great- lots to choose from
We were promised a free detailing on the our trailer - since, it was not detailed after a body restoration last Fall. Nothing appears to be have been done. I’ll do my own detailing. I took some photos of the trailer after driving to Alpin Haus, the trailer images show bird dropping and dirt.
Hopefully, the de -winterization was completed.
Great customer service! Super friendly and knowledgeable.
I asked that one of my key fobs to lock/unlock my Tiffin Class A be reprogrammed. They spent considerable time trying to locate the module and reported back that they couldn’t locate it. That was disappointing. In my opinion if you can sell a $500,000 motor coach then you should be able to service it or call another Alpinhaus facility for a consultation. Secondly I asked for some additional service inspections and was told that they were short technicians.
In July of 2022 I spoke to a salesperson about a used Tiffin and was directed to the Oak Ridge branch manager. He was forthright and told me to call the Amsterdam manager for accurate information. I called and made an appointment to inspect the 2018 Allegro. The Amsterdam manager introduced me to a salesman Steve Quill. Steve took my wife and I to inspect the vehicle a d when something didn’t work Steve excused himself and drove to service. He returned with Bill( the god of RV service). Bill had driven the RV back from the South and new it’s functionality.
I know from running several businesses that personnel are vital to your success and reputation. Having set the standards of Alpinhaus in Amsterdam NY and through phone, internet and FaceTime the eyes ears and knowledge of one can be shared. This would make each of the six facilities para per sue. I originally chose Oak Ridge for convenience rather than take the two hour drive to Amsterdam each way.
Easy to schedule appointment.
Quick, dependable, and thorough.
Personable and knowledgable service. Michal Wieprzowski is great.
Very competent and professional in all my dealings to date. Glad to recommend
Very pleased with the service department. My trailer was at Alpin Haus for warranty repair to replace leaf springs. It took about 5 weeks to get warranty approval and to receive the parts. Throughout this time Alpin Haus Service Advisor (Anthony) called me regularly to keep me advised of the status. I am impressed with his customer service. Once the parts were received, the repairs were made in one day.
The associates in the service department are awesome. They have taken great care of my RV.
The store has a great selection of RV & camping supplies.
Call back when message is left.
I was told to call 2 hours before I came to get my RV so they would have it out front for me, I called 4 hours before I came to get it was not there. I ended up going to the storage are myself to get it.
I had my annual RV inspection for the Forever Warranty which was included when I purchased the unit from Alpin Haus 5 years ago, Service was completed on time and everyone that I talked with were very nice.
James in sales was great and is available most anytime for for anything! I even receive calls just to ask how everything was going. I would recommend James highly.
However, I am not so happy with the service department. I wanted the table removed and they did it but it required what I feel was some communication between us regarding some issues which there was none. EX: poss relocation of a power outlet which there are never enough of. They just cut it out, now there is no power to that area which created another unnecessary issue besides the fact that I am handicapped and had to ask for help removing the table and loading it in the truck. So they sent one guy to help, the rest were busy. You can figure it out. Bottom line, looks like about 37 screws removed, didn't even have to move benches and no clean up.
Labor $ 618. with a $99. discount. NO CUSTOMER SERVICE! James was off.
I spent $ 80k with all the warranties and have yet to start my BUCKET LIST!
quicker responses to e-mails
People were very nice and helpful !!
Repairs not completed as stated they were. 5 months of waiting...Radio does not work....although it worked at the time the rig was dropped off. We now have to hit the re-set button to get sound on the TV however we now have no radio. Alpin Haus solution is for me to contact manufacturer. Called the manufacturer who told me to contact the dealership. Squeaky stair not fixed....
Made to feel that we were bothering people when we had questions.
Na
Friendly and efficient!
Sales is never a problem.
Service is a completely different experience. With more than a weeks notice of the appointment and an already open and approved case with Grand Design it took almost two weeks to replace a $100 part.
I would have been happy to order the part from e-trailer and pay the expedite fee but it was a communication black hole. I had to initiate all communication.
If it wasn’t for me escalating twice to Keith Todd (who is wonderful and responsive) this wouldn’t have gotten do and we would have missed a 10 day trip.
This is the second time in four years where the service department had dramatically disappointed us.
Dane B in service is the best.
Service reps could be more attentive to the customers needs and especially to those waiting. Could provide updates/status of work being done.