based on 2237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hi we have made a purchase but really haven’t used it yet ! we will find out next year but the process of purchase they made it very nice. When we picked up our camper it was not processed correctly! On our drive home we were able to see some warranty things that I talked to the GM Dan and he was very apologetic about it asked me to bring back and they will take care of and refill our diesel, I have talked to them since and are waiting on warranty so that’s where we are but Im sure it’s going to be taken care of so all in all I think we are going to be very happy with our 3rd purchase from them!
Vito &Terry
We have been a loyal customer of Garrick RV for over 13 years. Certainly seems the change in ownership made a good thing even better.
We recently had our 2022 Winnebago Adventurer 30T in for warranty service and some upgrades. The service team did a stellar job!
First name removed & Patty
Customer service manager was rude and rash.
Ease to set appt for winter using. Helpful staff
Great service and courteous
Very knowledgeable and friendly
Staff is friendly ,and does their best to take care of things in this time of help and parts shortages
They were very knowledgeable. They were extremely helpful.
Your Operations manager Derek Ricciardi does not answer his phone and has ignored my requests to return my phone calls and give me the opportunity to speak directly with him.
You, also, have ignored my request to give me an updated estimate to address only the service for the repair I want you to provide.
Your non-response indicates you do not want to repair my camper. Consequently my options will be to try and do the repair myself or possibly contact Alpin Haus in Amsterdam to see if they will consider repairing my camper.
Friendly, thorough!
You sold me a warrantee package and told me the trailer was covered bumper to bumper I have two bubbles on my roof and I'm told its not covered
you have very knowledgeable service people. They are friendly and try to service your rv as quickly as possible
Have someone always available to answer the phone. Simple questions like, “ is it likely that my camper will be ready today? “ go unanswered. Thus, the customer sits around all day waiting for your call only to find out it will be necessary to wait for the arrival of part. It is especially important to those who need to arrange a ride to pick up their vehicle.
Knowledgeable service staff.
Fast service
Service department was excellent when repairing our RV refrigerator! We couldn't ask for better service. Thank you!
They provide very good service even when there is an unexpected problem with a hitch. Justin stepped up and indicated he would take care of replacing the hitch at no cost to us.
Nothing
Always been very professional and courteous.
I trust the Alpin Haus service team working on my vehicles.
you do not return calls
Everyone in service is friendly and professional. The tech, Kris is very thorough and takes the time to explain the entire repair process.
Convenient to home and storage.
Jim jr and the team were incredibly helpful!
Friendly and great service!!!
VERY FRIENDLY AND HELPFUL.
Clear communication and good execution of work
Very Friendly and attentive staff. Knowledgeable walk through by John. Great care by Greg Clark! Allover very positive experience.
You killed my battery when I left my trailer for service. I found my trailer out in your holding lot with a dead battery. When I connected my booster battery I found the bathroom light had been left on after service. This killed my battery. As we know, if you drain these batteries to 0V they do not last. You could make things better by replacing my battery.
Everyone I met was very kind and helpful especially since I am new to the RV world!