based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your Sales staff is amazing!!!
Always easy to talk to and explanation is easy to understand.
Price was excellent
You have quality products and skilled service technicians as well as pleasant sales and support staff who are very accommodating.
Quality campers and a staff that is knowledgeable about the products they are showing and selling . Fair pricing both on trade and new purchases. I have bought 3 campers from them their service is excellent as well as fair pricing on repairs
Great customer service, and feel like you're welcome and not pushed into a sale.
Loved our experience. Everyone was super informative and pleasant to work with
My experience with the service team has been great
Alpin Haus in Amsterdam,NY is by far our Preferred RV Dealer. Even with todays Pandemic situation their customer service has not faltered. Sales,Management and Service all work together to make for a very Pleasurable buying experience. This all leads back to the owners that really care and back up everything they do or sell.
Thank again,
Your Guaranteed repeat customers
Chad, Amanda and 🐾Lady
Jake, our sales rep, was able to order a Georgetown GT7 36K7, (a model Alpin Haus normally does not carry) for us. Following a protracted wait, we accepted delivery. There were some minor issues and the Georgetown was returned to the service department to rectify them. Dealing with service was a simple and pleasant experience. I anticipate the return of our Georgetown very soon.
We love your sales department, but your service needs help. I'm afraid to have my service done there. Our previous experiences were not good.
Everyone is very friendly with the impression given that they honestly want to provide you with what is best for you. Justin takes customer satisfaction to the pleasant extreme. All are very very good
Very attentive to your problems or concerns.
People call me back, most of the time.
Everyone is always helpful and friendly, repair work to my RV was excellent, and completed timely
We have purchased 5 campers over the years. We've had Greg Clark as our sales person for the last 4 purchases. We couldn't be happier with Greg and the Alpin Haus team. Is is always such an easy process when making a purchase.
Having to fully pay for water damage when in the spring requesting assessment of caulking and told ok then was not appreciated. Post inspection after repair where corner shelves were not put back in likely preventing their thinking the need to place two ugly screws in the center of the panel over the bed area (front) after having to remove these panels to repair water damage that could have been prevented back in the he spring that is now a terrible eyesore.
Many of the issues with the purchased RV were still not addressed.
Always have been responsive to the customer.
One of the the most professional dealerships I have dealt with
Mike the salesperson was phenomenal and made the entire process very simple.
Finance was excellent with the closing process financing bank approval Etc….
Finally got someone to listen to our problems!!
Friendly and enjoyable place to shop. Buying the RV was a good experience.
Everyone is very professional and knowledgeable. I felt like I was important to them.
Advertising price to actually match what what you do
Your service dept is awesome!
I can’t get a call back from service over the status of my motorhome that was checked in on October 16th.
Remember, service sells.
The staff is friendly and knowledgeable.
Kevin is a great tech and represents your company with dignity and pride. He should be recognized by your company for is ability and professionalism. I do believe that charging the customer and pre approving diagnostic time for warranty work at the time of making the appointment (or not getting an appointment if you don't approve it)is wrong. I worked in the automotive industry for 35 years, Warranty repairs are covered in full, diagnostics, parts, and labor. I realize Warranty times pays the dealership a lot less than customer pay, but that is the dealerships issue with the manufacturer and should not be the customers responsibility after buying a new trailer(not used) expecting everything to work as designed. Hence the warranty to make it work as designed, especially when you pay as much money (and more) for a trailer then a car.
Reduce your labor rate!
Customer service is great. New to camper,camping and had a lot of questions, you're staff is very knowlagble and answered all my questions. I feel like I made a great choice with buying my camper through you guys. Keep up with the good work. You guys are the best of the best. Thank you