based on 560 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was taken care of very professionally and friendly. The work was done on time. Some extra requests were handled as well. I was pleased with the experience.
Loved Mike and Dennis and Justin.! All very helpful and knowledgeable about the trailer, financing and helpful with questions and delivery. I am very satisfied with this experience and have already referred others to Alpin Haus.
Thank for everything!
Name removed
Excellent customer service. They truly take care of you from the beginning to the end and beyond. It's good to do business with this company because it's a mom and pop type store, you get direct service in a kind, professional manner, not a sales person trying to make a commission. Besides all that. They have top of the line vehicles for every budget.
Services have been reasonably quick and thorough. No problems encountered and personnel have been friendly and easy to work with.
Helpful in answering all of my questions.
Good selection, great salesman
We bought a camper from Alpin Haus. The process for the most part went good. There was some issues with our camper.
Prices are too high because, I think, there is no competition. In addition, although the service managers are friendly and professional, they do not communicate in a timely manner.
very nice product and service
All of it very professional!!
The service department tried to charge me $500 for a 30 minute job to repair a pipe that should’ve been under warranty because they already fixed it less than 12 months ago. Then, when I declined the work being done they made me pay $114 for a “diagnostic” fee for looking at the camper for less than 5 minutes. I dropped it off and it sat for 2 weeks when I was told it was going to be looked at the week I dropped it off. Their technicians stated the pipe must’ve froze because there was no antifreeze. The reason for no antifreeze was because the pipe they installed cracked and the antifreeze leaked out all over my driveway. Nothing else, including the trap connected to the pipe that cracked, was broken. If there was no antifreeze then all those other things would’ve cracked as well.
I will never come back to Alpin Haus and I’ve already put it out on social media and also to everyone I camp with not to come to your company. The customer service was not good and they’re blaming me for a faulty product they installed. I don’t believe this can ever be rectified. I would never feel comfortable bringing my camper back or having anyone I know bring their campers there either. There aren’t a lot of places for people to go for camper repairs and this experience was one I will negatively remember. Thank you.
Staff are always friendly and helpful, and they take care of my RV needs.
I wold be more likely to use the saratoga store if the winter storege aria was fenced in with security cctv cameras.
Highly recommend Alpin Haus. Excellent sales staff, Salesman Don and Kyle made it a very enjoyable experience
All of the people at Alpenhaus were so supportive and helpful. It was a great experience purchasing an RV from them. The walk-through was very educational and we learned so much. They were very warm and supportive and even checked on us to make sure we got home OK.
After hearing all the other “ Horror “ stories about work preformed at many of the other RV Dealerships, we are over the Moon with “ Alpin Haus “ !
Alpin Haus has taken fantastic care of our Family . From purchase to servicing ( due to a recall ) , professionalisms seems to flow threw their veins !
Caring , fair and very easy to work with ! We especially like their communication with us ( updates as to progress ) !
Thank you , Alpin Haus
Hank & Marianne Last name removed
the repair shop has taken care of all my problems with my RV not bought from you.
Sales Dept has been great too.
So I am buying a new unit from you.
Thanks All
Asa was very helpful knowledgeable and nice to deal with. spent time with our friends first to look at camper and then time with us. not pushy just happy to be of service.
lots of inventory
everyone gets up to help or inquire when you walk in the door.
place very clean
Dan who gave us our tutorial again very nice, easy, knowledgeable or got someone who knew if he didn't. really great.
Knowledgeable and helpful team
Outstanding service with everyone at Alpin Haus !! Would never do business anywhere else !!
Everyone was amazing! Beyond willing and helpful, answered all our questions and provided helpful tips and suggestions
I am highly impressed by the excellent service provided by the service advisors and service technicians. All staff are customer focused and it is a pleasure to work with them. Phone calls are returned promptly, RV service needs are identified, estimates prepared and repairs are professionally completed and on time. My interactions with service advisor Eric have been excellent and he had exceeded my expectations. And, I am finding that to be true of all staff that I interact with. Thank you
Very thorough and not pushy
Very friendly service and they have everything you need to get your camper complete
Very thorough sales staff
You sold us an RV that was not fully operational - no leveling gear, slide jumped the track, interior items broken or not functioning properly, no return calls from Coachmen and barely from Port Jervis or Amsterdam locations.... took 4 months to repair it and then the catalytic converter was stolen out of it from your P.J. property so NO not highly recommended - actually your company owes us money for the repair so please advise where to send the repair bills and insurance deductible. Appreciated! First name removed Winfield Email address removed I would like to speak to Andy Heck about this if possible....not a happy camper in the least bit. :( I feel like crying over this experience.....
Helpful, knowledgeable staff.
Everyone was very helpful- friendly and knowledgeable.
Friendly, helpful and prompt service. Available for questions and discussion.
The need to keep the inventory correct on the locations if your inventory. I was shown and put a deposit on a trailer that was already purchased. I then went and looked at the trailer I put a deposit on and had a few things that needed attention that should have been checked during delivery. I almost walked away. Then when I went to pick up the trailer the main items that were damaged were not addressed and more items were found to be broken. I have yet to receive a phone call on the parts ordered.