based on 1548 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department and employees are wonderful! Fast service!
Our experience was very good and the staff in the Amsterdam location were great to work with. We highly recommend working with Charles, Jim, CJ and Shaun.
Service techs are always attentive and willing to assist.
Brought it down for my forever warranty and you never checked anything,never told us about our ny state inspection failed and didn’t bother mentioning it,instead you left the paper inside our camper and further more our brake system is important you should have told us, We are so disappointed in Alpan Haus,Would never recommend you to anyone
The service department was on top of things and super friendly.
Service is outstanding!
Geoff was awesome to work with for our new camper walk-through! He was patient and paid close attention to detail with what needed attending to. I highly recommend both he and Alpin Haus!
Very respectful, answers all questions, timely service
Very knowledgeable personnel in the service department who always provide detailed descriptions on what was done. They also listen closely to what the customers concerns are and offer advice on a variety of RV related issues.
The service department staff which I have dealt with are career professions in the RV industry.
Friendly and professional staff. They take the time to answer questions and explain thoroughly
Horrible repair service
Appointments are kept on time. Good service.
The camper was inspected for both New Yoel State and the Forever Warranty, but when we went to hook up, all the tires needed air. One of your techs put in the air, but it would have been nice if it was done prior to pick up.
While my RV was waiting to be repaired I asked for a price for install of Winegard Gateway router and Genny Exhaust extension more than one occasion but never received any info on the price.
I'm a first timer, and new to the RV scene
I was very sceptical of dealer ships, heard a lot of bad deals. I'm so lucky that I chose alpin house as my dealership. From sales staff,helping with size and ? ,,, to the mechanics who helped us through training, and to the store staff,helping with accessories. You guys are a family, not just a dealership. Thanks to the knowable staff I'm comfortable with my camper. Will highly recommend you guys . Thanks for all you guys do.
This is a large RV dealership and many cogs in the wheel. Unfortunately once the sale is complete the salesperson hands you off to the finance department. Then the finance department hands you off to the delivery department. In this process there were gaps of miscommunication and unfortunately in our case the unit was not properly set up and the communication was never relayed back to us. Communication between all parties is lacking.
Excellent staff great customer service.
I would highly recommend this facility
Great installation and service was in and out under an hour. Thank you
LOVE my Forest River Surveyor!
Service team is very professional, friendly,honest and take great care of me and my camper!!!!!
They diagnosed the problem and fixed it quickly. I couldn't be happier!!
Service was quick and all the guys where polite and nice to deal with
Good service. Friendly helpful people.
It is always a pleasure to visit you shop!!
Bought our fifth wheel in for work on roof and when we picked it up they used an $11 product and charged $400. Not what we asked for. Upon further inspection of the recall work that was done we found two screws through our wall and kitchen cabinet. Not very happy at all.
everyone was very knowledgable- we felt confident that we were not making a mistake regarding tow vehicle, options, size, etc
We bought our class C and everyone has been great so far! Steve our salesman is awesome! He is honest and truthful. Service department also gets a shoutout! I’m not new to camping and other places were not as helpful once you bought your camper. The people in the service dept take the time to answer all our questions.
The work is top notch. I would just like to see better communication from management.
We were very pleased on how quickly they helped us get the rv we wanted. We bought it over the phone on Monday and picked it up Friday. We live 4 hours from them and appreciated that we only had to do 1 trip. Everyone was friendly and courteous.
Reliable; good deals; friendly staff
I don’t think all the warrantee work was completed. But the service desk just checked it off. I’m not confident that the axles were repacked and the suspension lubricated and the roof seals checked but I paid the big bill. Quite dissatisfied. The external plug was pulled out of socket. I would like someone to reach out to me for an explanation and redo.