based on 1800 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Big selection and knowledgable staff.
Excellent service. Polite, professional, kind, helpful and listens to all concerns. This is our second camper from them. Would highly recommend to others.
The service rep is very on the ball. How ever I have not taken back the trailer to evaluate satisfaction of repairs and verify nothing is damaged on my unit. so this questionnaire is really being asked of me at the wrong time. Up to now she has done an excellent job keeping me up with progress and information.
Service was amazing! Greg, our sales person was excellent!
Beautiful facility in friendly staff. Great service.
Brian has been an outstanding communicator and very helpful scheduling my repairs as well as storage. Very much appreciated
They are just as service oriented as sales oriented. As opposed to other RV dealers who only care about RV sales and have terrible service later.
Nice eork
You did not disappoint me. It’s just very unlikely that I will be talking with someone who I know that owns a camper around here. However if everyone around me owned a camper like they do a car I would recommend your services. The service manager seems to be very on the ball she seems to understand her job well. I am under the impression you don’t have a large garage staff
We found all of the staff there to be delightful to work with. Informative and patient with my many questions. they worked to make this sale go smoothly and to address all isssues with the travel trailer during our walkthrough.
This specific experience was a 10. The experience I had in the fall is why I’m giving a 7.
It is always a pleasure doing business with Alpine Haus either by email or visiting their shop!
Service
Service has been nothing but exceptional!!
I have only experienced parts and service and they are top notch. I recently moved here from CA and was hoping to find a trustworthy repair facility and I did. Always extremely helpful and timely for the busy rv’er. Sounds like a ad, but takes the stress away. Thanks guys for getting my Ram and Alpha put together. And the hamburger.
I would definitely buy a new rig from you down the road.
Bob
Reasonable prices and great service!
Nice campers
Very professional and friendly. Are not pushy
I spoke with general manager Justin. Also spoke with regional manager about many problems with service. Rv was there for 3 weeks and 2 major issues brought in were never fixed.
Very convenient to have you set up and deliver trailer to a site.
I had an outstanding experience
Friendly staff and flexible mechanic .
Great experience! Excellent customer service, staff is awesome! Highly recommended!!
Our service manager Brian is great he has always been there for us know matter what . He is always on top of any situation we have had.
Very friendly service and sales personnel , they work with you to help you out . They’re honest and advise on your needs .
We love our new camper this is our second one from Alpin Haus and Art was very helpful to us thank you Art !
Had a phenomenal experience with Mike Mapes! Mike gave me great guidance throughout my quick process and ensured to match me with a trailer that suited me best. A very enjoyable time with some great laughs along the way. Thanks to the team for your kindness and sincerity. I’d recommend this local spot over all the big shots I checked out prior.
Your staff went above and beyond my expectations. All around a pleasant experience!
Everyone from Sales to Service and Parts are top notch...Everyone there was a pleasure to work with....Don Terpening our sales person was great....Keith Todd made the finance end a breeze and Ben in Service did a walk thru that left us very satisfied and we had service done and the two gentlemen who worked on our car and RV were wonderful....I left Alpin Haus satisfied and as their welcoming sign greeted us HAPPY CAMPERS...
Everything has been made right since the last negative review. It's just disappointing that the only way we get anywhere with service (even a call back) is to leave a negative review (happened twice now). Salesman was great!!! New guy in service really seems like he's trying, and like I said, things seem like they're finally ironed out now. Hopefully, things will continue to improve!