Alpin Haus RV

Average rating: 8.9 out of 10 based on 560 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 7, 2022 — Rated 10 out of 10 by G.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

We had a walk through on our new camper with Shawn.
He was very attentive and spent as much time with us as we needed.
He also prepared the hitch and sway bars from our old camper to our new one.
He is a very thoughtful employee and we would highly recommend him .

Report a concern   April 7, 2022 — Rated 10 out of 10 by B.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Great service
Very professional

Report a concern   April 7, 2022 — Rated 10 out of 10 by A.N. Alpin Haus RV of Orange County
What do you like about our products and services?

Everyone was great. Thanks!

Report a concern   April 6, 2022 — Rated 9 out of 10 by W.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

New RV walk through.
John did a very good job at explaining all functions of the RV.
It was nice to do it inside.
It was re-winterized in service bay.
Lane had me do it hand-on and it was the best way to learn.

Both John and Lane did an excellent job. And Dave Bulmer was a good salesman to deal with.

Report a concern   April 6, 2022 — Rated 10 out of 10 by K.L. Alpin Haus RV of Saratoga
What do you like about our products and services?

Did our recall quickly. Satisfied

Report a concern   April 6, 2022 — Rated 10 out of 10 by William Foster Alpin Haus RV of Orange County
What do you like about our products and services?

Knowledgeable sales people, friendly staff at office.

Report a concern   April 6, 2022 — Rated 10 out of 10 by Trevor Dollard Alpin Haus RV of Orange County
What do you like about our products and services?

Great experience purchasing my new Grad Design Travel Trailer. Kind, courteous and professional staff!

Report a concern   April 6, 2022 — Rated 10 out of 10 by Jeanne Rothman Alpin Haus RV of Saratoga
What do you like about our products and services?

We are very pleased with the service we receive at Alpin Haus in Saratoga Springs. The travel trailer drop off and pick up procedures are excellent. In Amsterdam, we have to surrender our truck and trailer. At Saratoga Springs, we can drop our trailer and go. The service guys take excellent care of our trailer. They have all the parts and filters we need to keep our trailer running in tip-top shape. We strongly recommend Alpin Haus in Saratoga Springs for your trailer service.

Report a concern   April 5, 2022 — Rated 10 out of 10 by G.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Excellent Service Department! Will and Dan are wonderful to work with. The staff does an amazing job. They communicated everything and called and asked questions if they found added issues. I can't say enough positives about the staff at this wonderful establishment. You can be assured that they will do an amazing job and keep your camper in top notch condition. Thank you Will, Dan and staff for your amazing work and help with our camper you all are truly the best! A++ all the way!

Report a concern   April 4, 2022 — Rated 10 out of 10 by M.A. Alpin Haus RV of Orange County
What do you like about our products and services?

Very professional and quick service

Report a concern   April 4, 2022 — Rated 0 out of 10 by M.R. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Things that were fixed still fell apart not happy

Report a concern   April 3, 2022 — Rated 10 out of 10 by John Robson Alpin Haus RV of Saratoga
What do you like about our products and services?

Brian, the sales guy, Josh in finance and Ryan in service( i hope i got his name right..) all did a great job with their parts of my buying process. They all took time to explain and listen to me during the process. Ryan spent about 3 hours going over the coach's operation and when I asked questions where he could have upsold me for the sake of up selling me, he gave honest answers. That was refreshing.

Report a concern   April 3, 2022 — Rated 0 out of 10 by J.M. Alpin Haus RV of Oak Ridge
How did we disappoint you and what can we do to make things right?

Their service is at their own pace. A 2 hour job could have the rv tied up for 7-10 days. The parts department has a thin inventory and everything has to be paid upfront and ordered. I dealt with the GM in Oak Ridge. Nice man. But excuses don’t solve the issue. They had my class c for 3 months and couldn’t get the upper bunk window ordered and replaced. After a Florida road trip the picked up the rv and didn’t have the professionalism to check if the water tank was full. One night we went below 20 degrees and the unit suffered frost damage. I don’t believe they care about what they do. I have lost trust in this dealership.

Report a concern   April 3, 2022 — Rated 10 out of 10 by David Slocum Alpin Haus RV of Amsterdam
What do you like about our products and services?

Dave service writer was excellent very helpful and informative great person. !

Report a concern   April 3, 2022 — Rated 10 out of 10 by Michael Madej Alpin Haus RV of Saratoga
What do you like about our products and services?

We just purchased our 5th camper over the last 30 years from Alpin Haus (3rd in 6 years). They have always been professional and helpful every step of the way. Our last salesman (Pat Lucci) sat with us for 30 minutes asking questions before trying to sell us anything. Then he took the time to match us up to a great camper and a great deal. And the RV Warranty Forever program is just the icing on the cake.

If we decide to upgrade, we will definitely be back to Alpin Haus. Thank you to the entire team of professionals at Alpin Haus.

Report a concern   April 3, 2022 — Rated 10 out of 10 by Michael Bangma Alpin Haus RV of Saratoga
What do you like about our products and services?

Our experience with Alpin Haus was very good from start to finish. Scott, or salesman was super friendly, professional and knowledgeable.

Report a concern   April 2, 2022 — Rated 8 out of 10 by J.A. Alpin Haus RV of Orange County
What could we do to improve?

I thought everything went well, Everyone was very helpful. Had a great experience being the 1st time ever purchasing a camper

Report a concern   April 2, 2022 — Rated 10 out of 10 by Sarah Grogan Alpin Haus RV of Amsterdam
What do you like about our products and services?

The sales staff was very friendly and knowledgeable

Report a concern   April 2, 2022 — Rated 0 out of 10 by N.M. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

No one knows what’s going on nobody calls back try and nickel and dime you

Report a concern   April 2, 2022 — Rated 10 out of 10 by R.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Will who works in the service department does a great job. He communicated well while the trailer was being serviced. I’ve heard horror stories about the previous owners while being serviced but this was far from it. Job well done. I’d definitely recommend Alpin Haus.

Report a concern   April 2, 2022 — Rated 5 out of 10 by W.B. Alpin Haus RV of Orange County
How did we disappoint you and what can we do to make things right?

I brought my motor home last Monday for warranty work. I was told that I would be contacted the same afternoon. No call just crickets. I have heard from friends that communication is poor. From my experience I would agree.

Report a concern   April 2, 2022 — Rated 9 out of 10 by Stephen Murphy Alpin Haus RV of Orange County
What do you like about our products and services?

Knowledgeable, friendly, thorough, easy to work with!!

Report a concern   April 1, 2022 — Rated 10 out of 10 by S.G. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Love ❤️ your service department! I am a long time customer and the team has never let me down!

Report a concern   March 31, 2022 — Rated 10 out of 10 by W.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

I would love to give a shout out to the supervisors of Justin, Dennis, Mike from the Oak Ridge office. They are the best and have taken care of my wife and I through all our RV needs. We have purchased "Several" RV from Oak Ridge (Garick) and now (Alpin Haus).

We would like you to know that not everything has always gone smooth but Justin has ALWAYS made sure things were made right by us as customers. Dennis, has made sure all our paperwork was completed and that we were getting the best rates possible.

Thank-You Alpin Haus for have a great crew in the Oakridge Office.

Respectfully,

First name removed AND LINDA Last name removed - Email address removed Phone number removed

Report a concern   March 31, 2022 — Rated 9 out of 10 by Alfred Buccola Alpin Haus RV of Orange County
What do you like about our products and services?

Competent service

Report a concern   March 30, 2022 — Rated 10 out of 10 by Kenneth Howard Alpin Haus RV of Amsterdam
What do you like about our products and services?

Excellent sales team and excellent Service delivery/orientation

Report a concern   March 30, 2022 — Rated 10 out of 10 by F.M. Alpin Haus RV of Orange County
What do you like about our products and services?

Quality

Report a concern   March 30, 2022 — Rated 0 out of 10 by K.D. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

They had my camper since May of 2021, ordered the wrong part to begin with didn’t get it put in until December 2021. Will never do business with them again. Maybe pay attention and order the appropriate part to begin with.

Report a concern   March 30, 2022 — Rated 10 out of 10 by G.B. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Everyone is very nice which doesn't cost anything but builds customer loyality. They do what they say even with set backs. We believe that all staff members have the customer's interest in their decisions within the confines of Alpine Haus processes

Report a concern   March 30, 2022 — Rated 6 out of 10 by K.S. Alpin Haus RV of Oak Ridge
How did we disappoint you and what can we do to make things right?

The need to keep the inventory correct on the locations if your inventory. I was shown and put a deposit on a trailer that was already purchased. I then went and looked at the trailer I put a deposit on and had a few things that needed attention that should have been checked during delivery. I almost walked away. Then when I went to pick up the trailer the main items that were damaged were not addressed and more items were found to be broken. I have yet to receive a phone call on the parts ordered.


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