based on 2249 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service as usual. Friendly folks who answered my questions. I am not sure about improving service. Thank you.
Your staff was helpful in letting me know what need to be done and why. Also the work was completed a timely manner.
I rated a 9 as likely to refer someone, which I have done. Unfortunately, the last person I referred has had nothing but trouble with Alpin Haus. This includes numerous problems with both the Class C RV and interactions with the service dept. My experience has been great, but I would be hesitant to refer another person again.
They are very professional and will pretty much go to any extent to satisfy their customers specifically the director of operations Greg Milito but not just him, his whole team goes the extra mile to make sure that you, the customer is satisfied with your experience!
Great management and sales staff, helped me every step of the way on my purchase. Highly recommend.
We appreciate how friendly and thorough everyone has been. Our questions and concerns are always answered in a direct and respectful way.
I paid $500+ for less than a half day of work. Lower pricing would make Alpin Haus a more attractive option.
It was such a delightful experience, dealing with everybody. Our salesman, Asa did a tremendous job finding the right camper for us when we first met Asa I told him what I was looking for, and my husband had suggestions on the camper that we were looking for. We told Asa we were going away for a camping trip that he could call us if he found something and he did. He described the camper and it sounded like the perfect fit for us. We even cut our camping trip short to come home, which we did not mind we made an appointment with Aza and sure enough it was the camper which we purchased. Everyone was extremely helpful making the purchase even Keith, Todd, the financial manager and John, who did the walk-through and the mechanic who set up the hitch on our truck to the camper everybody what a wonderful experience we had we highly recommend Alpin Haus.
I made an appointment well in advance to winterize my motorhome as well as have the oil changed in the generator and the engine. When I arrived to go over the details of what needed to be done. The lady at the counter, Michaela, was short to tell me that she didn’t have an oil change scheduled and that they were too busy?!? Zero attempt to correct Alpin Haus’ error! I am 100% positive I scheduled it when I made the appointment to winterize as I do it every year. Now I’m completely put out of my way to get it done……Is this good customer service?!? Absolutely not!!!
always friendly service and always looking out for my best interests
Quick and helpful service.
The financial dept went and got us a lower rate than we had got on our own was very happy with the outcome
When we got home the shelf over the bed (that supposedly was repaired) had small staples pulled out. The refrigerator door was fixed but it took a while to convince the service dept to fix it. We had it winterized and the small repairs done and waited in the lobby from 8 am until after 11:30. Overall the service Manager was not very friendly. Wish I could be more satisfied. Treated like VIP's when we bought the camper from you. Expected better treatment from your Service Dept.
The Oak Ridge Sales point stands by their products and services. regardless of staff changes we have been pleased with the care received
Was disappointed with service. Needed repairs under warranty and feel like these could have been handled in a more timely manner. Also feel that there could have been better communication regarding the issues.
They provide excellent service and customer care and support
I'm very happy with my Tellaro 20L.
Service department is helpful and efficient.
Waiting area is nice with employees friendly and attentive.
Always had great service at this location. Personal are very friendly and helpful. Have purchased from this location in the past, and will do so in the future. Very satisfied.
The products are great, but the people are what make Alpin Haus so exceptional.
Wonderful service managers.
Love Dave B
Jennifer is the best! She is so friendly and knowledgeable. She makes everything easy, thanks Jennifer!
Bought my camper and brought it home 5 September. Took it camping every weekend since and everytime the bathroom smelled of sewage and there was waste water on the floor coming from the toilet. Three trips to the service department and apparently about 560 dollars later they state nothing is wrong despite videos i have showing the issue and multiple photos sent to the service advisor. So it is not covered under warranty. And 408 of that was taken from my account without so much as a call and it caused the account to overdraft. The third trip they insisted they come pick it up from my home as they did not want me to have to come all the way out there again. If that delivery is a part of that bill I am going to go nuts.
They are awesome on customer service, they go over and Above
Been dealing with your company for years
Estimate was on target, work completed in timely manner, service desk personnel knowledgeable & very polite.
They take care of customers and work with them . They make sure everything is working .
Top notch staff. Always attentive. Stand behind the products they sell. Treat you like family!!!!!
Our Forrest river class C has performed flawlessly so far. Staff has been helpful and professional.
Quick response friendly staff
Alpin Haus knows how to work on Hymer vehicles; they do a good job.