What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From the initial online inquire on the best price available for a particular unit, was contacted by a sales representative. Dave Nied was fantastic to deal with during the process. Any and all questions were answered in a timely manner. During the finance process Keith Todd the Business manager was available for any questions. Upon arriving at Alpine Haus RV of Orange County were pleasant and welcoming. Very much looking forward to the end process with the Inspection and demonstration of our secondary residence. Great Team to deal with.
I really liked that I had a few small issues & they were willing to address the situation & come up with a resolution. Very helpful
Unit advertised had no spare tire , sales didn’t answer in a timely manner or at all & claimed his phone was on silent. The power jack didn’t work properly when ready to take home. Get the unit home & experience all sorts of problems, primarily electrical. No help with a solution, just promises of a solution. The TT that we hoped to be a great time for our family for years to come .., became a major problem. Thanks Alpin Haus for a piece of junk
You have some of the best products on the market . Having just bought a new 5th whl Ihaven't really used any of the services other than to make the deal .all of those involved were fantastic .
They offer a wide variety of products and their salesperson was knowledgeable and friendly. The sales process was easy and seamless.
The people are great, they go the extra mile. I felt extremely comfortable through the entire process process of purchasing and financing my travel trailer.
Very friendly and knowledgeable staff. No pressure to buy with them. Great experience!
Asa and the team were very transparent and easy to work with on finding a camper within my budget that fit my needs. I intend on going back in the future if I ever decide to change things up. Thanks for your guys hospitality!
Duanne was a pleasure to work with
Doug
Sold me a new camper with a leak in the roof. Was told I payed 1000$ to look over camper for defects from grand design and put a battery in it at the point of sale. Found this fall when preparing the camper for the winter. The problem was there before I bought it . There is black mold in it . I bought new I want new without being rebuilt.
Great service from the sales and parts departments, help searching for the right used RV for me.
Just bought out camper, have not used yet
It was a pleasure dealing with Keith todd upfront about everything answers all of my questions in regards to my purchase
We were fortunate to find the Thor class C diesel RV that we were interested in at Alpin Haus. We drove across the state to view it and they understood our intention of purchasing it. Our salesman Scott gave us a great tour of the facility, discussed the history and philosophy of Alpin Haus then spent two hours showing us the RV and answering our questions. We never felt pressured to buy and Scott worked with us to arrive at a price we agreed upon. We purchased our first RV and can’t wait to take delivery.
We like everything about your services and we love our new 5th wheel! From looking checking it out at the RV at the show until we drove away with it was a pure pleasure. EVERYONE was amazing, there was no pressure, we were given good advice and learned a few things, it was all just fantastic. This is not our first RV, but it is the first time we dealt with Alpin Haus and it certainly won't be the last. All of you, the people at the RV show, Alex, Brandon, Kyle, Amy, Chris and the entire service dept, you are all knowledgeable, helpful, friendly, efficient and simply amazing! Thank you.
Friendly, helpful staff
Very helpful, pleasant, easy to work with. Patient
Excellent sales staff .We love the camper. They worked very hard for us .
So far, Adam and Matt have been great to work with.
Once your new rv rolls off the lot, youre on your own. I bought a new NoBo 2025 20.1 and travelled to SC. Drained my truck battery, electric jack not working, slide out not working. So many calls and run around. I cant get anything done till I return to their lot....950 mailes from SC. Disappointing way to do business.
Staff was knowledgeable and helpful. Salesman Mike helped out as much as possible
I bought a 2020 Forest River Rockwood Signature that was on consignment in October 2024 and when I looked at it I noticed that the trim moulding where the ceiling meets the wall was looking like it had been water saturated at one time and asked that they check it before I took delivery, never heard anything about it but then 3 weeks ago during very heavy rains all day long water started dripping down the wall from the moulding , after looking outside it showed someone had previously patched the gutter seam poorly from this leak, I had paid cash for this camper and showed pics of this to the GM Alex and he had someone check it and found that indeed someone previously did a poorly patch fix and didn't disclose this , they are going fix this and make it right , I totally applaud the quick and concerned action and that they are making good on this , Thank you so much, I have been a multiple repeat customer and will remain one and refer anyone interested in camping , Thank you Oak Ridge Team
Very friendly helpful sales staff. A pleasure to deal with and not at all “pushy”. I’ve been a customer for many years and have found all of the staff to be easy and helpful to work with. Parts and service are both great.
Very helpful kindness felt wanted not pushy
Very customer focused.
Theresa Pingatore has been super and the best I've experienced at Alpin Haus in over 7 years. Keeps the client posted on all and especially tricky repairs, takes advantage of all warranty opportunities and works with the shops for tight turnaround times to facilitate client upcoming travel. Facilitated technical questions by engaging shop techs directly with the client for technical explanations which sped up the repair authorizations. YOU NEED TO HOLD ON TO HER AS A CLIENT REP!!!!!
One stop shop.
We purchased a new Montana out of state that needed warranty work, the service center at Amsterdam Alpin Haus went above and beyond to make the repairs right. Their communication was excellent through the whole process dealing with Keystone. I especially would like to thank Rich (manager), Jennifer and Kaleigh for their help and guidance.
work was done on my camper without my final approval, and my credit card was charged twice for 3893.30 without my knowledge or authorization, for work that progressive approved for 2654.75. i was over charged 1238.55. i was advised by an attorney to notify the credit card co for fraudulent charges on my card. no one should do business with ALPIN HAUS
Alpine Haus in my opinion is # 1 for service. On two occasions I needed advice and a small repair. I left their repair center each time with the the matter resolved and the item fixed. Every one was so friendly and cared about getting me off on time for my vacation trip.