based on 3657 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
St as of and product you sell and take care of are the best
Too early to tell. So far professional and pleasant to work with! Pick up camper in a few weeks!
Rob was a world-class technician and was very informative about the mechanics of the solar system throughout the entire installation process!
James was excellent at communicating with me the details of the project, as well as the pros and cons of all my options.
Thank you for the prompt and quality service!
Everything
We were impressed with the service. Very responsive.
Unfortunately, the RV we just purchased in the fall, and took out once, needed two new batteries.
I am disappointed that such a quality service department did not adequately inspect the batteries prior to the sale. We were told batteries needed to be replaced every 3-5 years so it seems like that should have been inspected.
Prompt, efficient, professional service.
We found out there was a manufacturers recall on our RV. Scheduling the appointment was quick and easy. While in the shop we also elected to have some significant maintenance ( repacking wheel bearings) completed. We arrived a few minutes early but the service staff handled everything. Looking forward to seeing there new service location in Middletown.
Service department. Easy to work with l.”,
Friendly and helpful.
It was done in a timely fashion. My camper was brought to me after I payed.
Greg, our sales associate, listened to everything we wanted in a camper, and he delivered! He showed us three different options, and took the time to explain the features of each camper. But our heart was set on the very first one he brought us to. He walked us through the steps of purchase, and gave us 24 hour access to him via his personal cell number. We could not have been happier with the outcome!
We dropped off our RV for a repair estimate for our insurance company. When we picked it up the next day, there was no paperwork given. 3 days later, our credit card was charged $495. No call, text, or email to tell us of the charge- at least the amount. Had to call and ASK for an invoice to be emailed to us.
I’m shore your new location will take care of everything
Looking pretty good to me
The popcorn is good …
Blake did a great job going over details of the delivery. Unfortunately we couldn’t bring it home today.
Alpin Haus has a huge variety of products to fit everyone's needs.Your sales team is knowledgeable, friendly and eager to meet the needs of every customer that walks through the door. They make the customer feel comfortable and confident in the sales person and your products.
Your service department always takes care of the customer, expaining every detail of the service they are providing. I have always had a positive experience at Alpin Haus.
The people are very kind
Gets right back to you. Great service.
Kelly and Parts is great. She gets right back to you been dealing with her for a year. She is probably one of your best workers so is the other girl too like salesman Mark house he seems to be very nice hoping to pick up my camper in the next week or two and have no problems.
Helped us find the proper camper for us. Customer service was excellent.
It would be helpful if all repairs could be done at this site. Service as far as it went was very good ; communicative and friendly.
Great staff, very knowledgeable. The process was nit difficult, everyone was able to answer any questions we had. Each person along the process was available and or got back to us right away. Grat team there!
Both James our salesman and James in finance were awesome...our walk thru with Blake was very thorough ....all A+ from our family experience
They make you feel like family
Alpin Haus stores my RV at a reasonable price and their service technicians are wonderful!
Dave B. did a great job. Found the problem and got it fixed. TY
Tiffin RV’s are simply the best!
Great customer service and RV service.
Larry
Great people, not pushy, very knowledgeable, made sure our concerns were heard. Great walk through of our camper, service and store. Highly recommend.
Brian and the service team always very helpful and accommodating
Great response to my needs for my trailer.
I like Dave the service manager he has treated me with the utmost of respect