What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mike the salesman I dealt with was a great guy. He was very knowledgeable an answered all my questions. The others that I dealt with were also great.
greg, dave, and the staff have stepped up and made things right with me and my wife in regards to our north pint 5th wheel, very happy with their serviceand sales
Alpine Haus has a way of taking the air right out of your lungs and stressing a person right out.
We’ve already had a very bad experience with this company last summer when our 5th wheel hitch purchase and installation turned into a nightmare.
We gave them the benefit of the doubt and towed the camper an hour away to another Alpine Haus hoping for a better experience and outcome.
Apparently communication isn’t a priority with this company, because, again, they failed to communicate that they were taking my debit card information, storing it and utilizing it for charges unannounced. Mere weeks before Christmas, they were able to work on my unit…. Work that I previously discussed being done in the spring. Well, they were able to fix the problem, costing me around $500 in labor… to replace a FAUCET. And then, charged my DEBIT CARD UNANNOUNCED… no phone call to verify that was ok, no phone call to tell us the work was complete and the total cost… NO PHONE CALL to be sure we were okay with the charge. Nope. Just took out money and LITERALLY took the food out of our cupboards because of it. Over $700!!!!!! UNANNOUNCED!!!! And then, then, when I called to talk to Greg ?, the manager man. He offered no solution. No future discount, no nothing. Just told me I had already okayed the work to get done… which I didn’t deny…. But he failed to acknowledge that a company shouldn’t be charging someone’s card without prior authorization or something?! Anything?! Over $700!! Came out of my bank account UNANNOUNCED. Absolutely disgraceful. Absolutely disgusting. I cannot recommend this company, no way. Nope. Picking up my unit in April and wondering what charges I’ll be charged unannounced again. Sucks. And worse … they know my husband is an actual combat action WOUNDED VETERAN, who has been to WAR and they still don’t care about stressing him out. Absolutely pathetic.
The service department is very responsive and ready to meet my needs.
Unfortunately, Alpin Haus has once again failed to meet my already low expectations. While I fully understand the challenges in working through the warranty system. Three months to wait for basic service in not acceptable. Further, it is even less acceptable that the “Service Center” continues to cause more damage than it repairs. For the second year in a row my service has come at the expense of a battery and BM-Pro control panel.
Based on my horrid experience last year, I was wise enough to remind the service center when booking the appointment and again when I dropped off “Please be mindful of the onboard batteries if the rig is going to be here for an extended period of time”. I was assured that service would be “much faster” this year and that the “Team know what to do if your trailer is here for a long time or if it gets cold”. Before pickup, I text the team twice to ensure the unit had been plugged in and was functioning prior to pickup. I was assured it would be. It was not.
I have another damaged battery and damaged controller. How can I keep going back to Alpin service and have any kind of confidence? This is to say nothing of the issues I had on my last trailer. My last trailer was ultimately rendered unusable by a vent leak the service center was convinced “did not exist”. After a few visits to service, I opened the wall and found the problem (and all of the black mold) myself. Aside from the proximity, I don’t think anyone could give me a good reason to go back.
How can Alpin “fix” the problem and regain my trust? I don’t know. I really don’t know.
Everything went very fast.Worked with us to get the camper we wanted to your location. We had a good salesman that listened to my husband nightly.
Great staff. Got the job done.
As a now third time buyer from Alpin Haus, we have been pleased with our first two RVs and are looking forward to picking up our third one next week. As a Grand Design dealer in our area, Alpin Haus is our go to when looking for a new unit.
All of the staff that we have dealt with have been knowledgeable and friendly. They do their best to accommodate your needs. The technicians have taken time to explain to us what needs to be done and why. They do good work and I feel they are trustworthy and fair priced.
Your staff have always been so helpful!
Great to work with
I’ve dealt with other companies in the past for RV services.
In my opinion, it all starts with a person who helps you first on the phone. Not only was she professional but also very friendly and helpful!
The RV technician's that helped me was also very professional and extremely knowledgeable and patient.
Thank you !!!
Gabrielle
Great people
The service is prompt and friendly. The products that they have available are great quality. They address things that must be addressed and are transparent about their process. My wife and I have been very happy with our experience this far and don't anticipate any different. There's a reason why Alpin Haus has been around as long as it has. We are new to the world of camping and we can't imagine a better introduction.
They helped us get in the rite camper.
Couldn't be happier with the service department . Yearly service and inspection went very smooth as always. Everyone is extremely friendly and knowledgeable. A special thanks to Jennifer Downing for all her help! She is an absolute pleasure to work with! We are campers for life and definitely customers for life.
Thanks again
Reed Family
Service was horrible. Pricing is way over kill and never get back to you
Be more Knowledgeable about your inventory
They really focus on service and the customer.
Mike and everyone in the parts and service department are doing an excellent job.
The Alpin Haus team is wonderful. I worked with Jim B, Mike P and Anthony to buy my new RV. CJ welcomed me when I came in. All were attentive, happy for me, and made the process simple and quick. They were patient and helpful with all my questions. I look forward to a long-term relationship with Alpin Haus.
The salesman and manufacturer representative at the Saratoga show were very knowledgeable and answered all of our questions.
We had warranty repairs that needed to be done on our 2024 Forest Hills, Forester Class C. When all parts came in they were promptly installed. We give a BIG Thanks to Jennifer for coordinating these repairs.
First name removed & Kathy Last name removed
Everyone at Alpin Haus is so knowledgeable and pleasant! You can tell they care about their customers and they are passionate about providing top quality products and services to help their customers achieve their camping dreams. They spend time with you to make sure you are getting exactly what you are looking for and to make sure you understand everything about the camper. I would highly recommend anyone in the market for a camper to go to Alpin Haus!
Excellent customer service in the service department.
Very friendly and professional staff along with great new facilities
Fair prices and family owned.
we love your new location and service easy to get to and lots of space
Promptness
From day I signed my paper work it has not been rite