Alpin Haus RV

Average rating: 8.9 out of 10 based on 1453 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 29, 2024 — Rated 10 out of 10 by J.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Your staff is proffesional and accommodating. You are selling a quality product and support the RV experience.

Report a concern   February 28, 2024 — Rated 10 out of 10 by Deborah Fogel Alpin Haus RV of Saratoga
What do you like about our products and services?

We had a great experience trading in our 5th wheel and purchasing a replacement. Everyone we dealt with was efficient, knowledgeable and friendly. Would highly recommend them.

Report a concern   February 28, 2024 — Rated 10 out of 10 by A.G. Alpin Haus RV of Saratoga
What do you like about our products and services?

Good selection and the sales people listen to what you want.

Report a concern   February 28, 2024 — Rated 10 out of 10 by M.C. Alpin Haus RV of Port Jervis
What do you like about our products and services?

Very professional service staff

Report a concern   February 26, 2024 — Rated 10 out of 10 by D.D. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everyone was very friendly and helpful. Our rv was beautiful when we picked it up. They discovered a small tear in the roof membrane and not only told us but took 1,000 off. The tear was a cm.

We would definitely go back again and refer our friends.

Report a concern   February 24, 2024 — Rated 10 out of 10 by Teresa Morris Alpin Haus RV of Port Jervis
What do you like about our products and services?

Had a wonderful experience at Alpine Haus buying my travel trailer. Everyone who worked with were very professional, polite, and knowledgeable. I would definitely buy from them again. They are wonderful to work with.

Report a concern   February 23, 2024 — Rated 10 out of 10 by J.G. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Everyone who works at oak ridge location are good fun down to earth people

Report a concern   February 22, 2024 — Rated 10 out of 10 by William Sheldon Alpin Haus RV of Saratoga
What do you like about our products and services?

Excellent service. RV was brought into the shop at the agreed upon time and the gentleman in the service department I dealt with was both courteous and professional.

Report a concern   February 22, 2024 — Rated 10 out of 10 by L.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Associates worked with us for a better deal.
No hassle or push on how we paid for our new 2024 Imagine 22MLE!!
Friendly service from sales to finance and service.
Thank you!!

Report a concern   February 22, 2024 — Rated 10 out of 10 by L.J. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everyone was very helpful and made the experience very easy.

Report a concern   February 19, 2024 — Rated 10 out of 10 by R.P. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Thanks to the entire team: Mike, Dan, James.
Had the best buying experience of my life while purchasing our first Travel trailer this year.
Looking forward to many family memories with the new setup!

Thanks,
First name removed

Report a concern   February 18, 2024 — Rated 10 out of 10 by D.D. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

We had a great experience with Brandon, he helped guide us through the whole process and we would love to work with him again. Chris gave us a great walk-through, Kyle and Amy did a great job handling the paperwork, and Mike was hilarious and made sure our trailer brakes worked before we left. What we like best about Alpin Haus is the people. We could tell they genuinely cared and wanted to make sure we loved our RV and got home safely. Best RV purchase experience we’ve had. Thank you!

Report a concern   February 18, 2024 — Rated 5 out of 10 by G.G. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

I have had my RV winterized and stored at Alpine Haus in Amsterdam 2 times and each time I picked it up after it had been dewinterized I had problems with the rig on my first trip of the season. I wish that Alpine Haus would add a walk through of the RV to the pickup process. That is my only concern. Everything else about Alpine Haus I would rate a 9 and would definitely recommend them to friends and family.

Report a concern   February 17, 2024 — Rated 10 out of 10 by J.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very friendly people , we got a nice deal on our camper

Report a concern   February 16, 2024 — Rated 10 out of 10 by Edward Mcfadden Alpin Haus RV of Amsterdam
What do you like about our products and services?

Bought a pre loved camper, outfitter was very helpful, showed us a couple campers ended buying the first camper we were shown, it fits our needs well. Jim the financing person was also very helpful for a smooth transaction. We spent a total of about five hours from sitting down with our outfitter till signing all the documents for the purchasing of our camper. Stopped into the camp store and bought a few items, they have everything you need for camping. Highly recommend Alpin Haus for your camper needs

Report a concern   February 16, 2024 — Rated 10 out of 10 by Lionel Pereira Alpin Haus RV of Saratoga
What do you like about our products and services?

As a first time buyer my experience with everybody was fantastic. Steve Frania was very helpful and professional. Thank you for making the experience a very hood one.

Report a concern   February 16, 2024 — Rated 0 out of 10 by L.T. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Very disappointed in your billing practices.

Did not send invoice.

Using credit card without approval.

Report a concern   February 15, 2024 — Rated 10 out of 10 by Genevieve Clineman Alpin Haus RV of Port Jervis
What do you like about our products and services?

We bought our 2nd camper here and had another great experience. The staff is awesome , financing dept is awesome , everyone is amazing

Report a concern   February 14, 2024 — Rated 10 out of 10 by L.C. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Dave always goes above and beyond whenever we need something. He always explains everything to us.

Report a concern   February 13, 2024 — Rated 10 out of 10 by Vincent Agosta Alpin Haus RV of Saratoga
What do you like about our products and services?

I have worked with three Alpin Haus dealerships now. Scott in service was by far the most polite, knowledgeable and helpful person I have worked with. He was honest, answered all my questions, and didn't try to upsell me on anything. I look forward to working with him again.

Vin

Report a concern   February 11, 2024 — Rated 10 out of 10 by J.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

The team was absolutely wonderful to work with

Report a concern   February 9, 2024 — Rated 0 out of 10 by T.T. Alpin Haus RV of Oak Ridge
How did we disappoint you and what can we do to make things right?

After bringing in mg RV for service it took several months to complete. When I was told it was done I was excited go finally get it back. Wheb I check the door to make sure it open and closes properly it did not. I have 3 small kids and there is no way they could open or close the door previously which is whh I brought it in. The door is not much better after the “repair”. The worker told me “oh well it’s not going to be perfect. How is this an acceptable answer? If there is a fire or hazard where my kids have to get in or out it would ge impossible and potentially life threatening. Completely not acceptable. Also when looking to upgrade and buy a new RV the same model elsewhere is $20,000 more at Alpin Haus and I’m told this is their best price. Why be loyal to your dealership anymore?.

Report a concern   February 9, 2024 — Rated 10 out of 10 by Bryan Hill Alpin Haus RV of Amsterdam
What do you like about our products and services?

Alpin Haus had the right trailer at the right price for me and my family.

Report a concern   February 8, 2024 — Rated 10 out of 10 by Jackie Loncosky Alpin Haus RV of Amsterdam
What do you like about our products and services?

I was very satisfied with the staff they were very nice I'm happy with the purchase

Report a concern   February 8, 2024 — Rated 10 out of 10 by Stephen Romano Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very friendly, came well recommended and they were honest with me about things that aren't necessary instead of trying to sell me something I didn't need.

Report a concern   February 8, 2024 — Rated 10 out of 10 by J.R. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

The service department kept us updated on the progress of our repairs and worked with us to hold the camper until we were able to pick it up.

Report a concern   February 7, 2024 — Rated 10 out of 10 by Cynthia Keesler Alpin Haus RV of Port Jervis
What do you like about our products and services?

Their service department is very helpful and will do everything they can to get you taken care of.

Report a concern   February 6, 2024 — Rated 10 out of 10 by T.F. Alpin Haus RV of Saratoga
What do you like about our products and services?

Our salesman Art Cooper was fantastic.He helped us tremendously with our purchase. If you're looking for a camper call Art. The entire staff was great to work with throughout the whole process. This was the best experience I had with buying a camper and we have had a few.

Report a concern   February 5, 2024 — Rated 10 out of 10 by Robert Plocharczyk Alpin Haus RV of Saratoga
What do you like about our products and services?

Outstanding service

Report a concern   February 2, 2024 — Rated 10 out of 10 by Michael Stewart Alpin Haus RV of Port Jervis
What do you like about our products and services?

Kim is a true gem and while learning (we both are), she is customer centered and enthusiastic.

I felt comfortable or though certainly out of my comfort zone.

It is a pleasure to be apart of the Alpin family and I love my new trailer.


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