based on 1819 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Keith went above and beyond helping a new trailer owner winterize and store. Much appreciated!
STEVE
.
Overall wonderful experience! We just traded in our trailer and bought a new one at the Port Jervis location. From sales, to financing, to the walk through - everyone was not only knowledgeable, but also super friendly. No pushy sales or pressure. They even delivered the new trailer to our home after we had an issue with our hitch! We would highly recommend this RV dealership! Laurie and Brian Dever
Very easy to work with. I have a third party warrantee and they are always helpful in making sure that whatever can be covered is covered, so I am very thankful for that too.
thanks
Know what your telling the customer will actually work on there purchase
Easy
Dave Behuniak has communicated very well and I appreciate the texts he sends to let me know the status of my RV on a timely basis.
For most part I am a satisfy customer.
Need to improve communications. Several times in the buying process and also now in the service department, I need to make phone calls or e-mail requests to find out the status of my camper. I would expect a phone call that originated from Alpin Haus, not to make me contact you. Even a reply of "I received you message and I'll get back to you by _____" would be acceptable (Need to make sure that you complete the follow-up).
I have been discouraged by the warranty repairs on my 2021 Grand Design trailer. They seem to take a very long time, and I'm still not sure of the status since the trailer has been put into winter storage at your lot. Nobody ever contacted me to say that the warranty repairs were completed or to provide a status update. (see above for better communication). To say that you are shorthanded or swamped with work does not encourage a person to come to you for camper services.
I'd like to be more enthusiastic, but I don't have that feeling from Alpin House yet. Hopefully, it will improve because I want to remain a customer of Alpin Haus. I hope that you receive this message in a positive way. It may be a bit critical, but you did ask for feedback for improvement.
Flexible schedule. Worked with me to get my Roadtrek winterize quickly.
Great
Quick clear communication
1. Your salesman Art Cooper was 100% informative and helpful, 0% pressure, making our purchase decision pleasant and easier.
2. Your financial person Josh VanNess pointed us to an insurance company with policy coverage I am very happy with, plus he also made the paper-work portion of the purchase process pleasant and uncomplicated.
3. Kevin, who walked us through the Tellaro and showed us the various systems, was likewise pleasant, informative, and most importantly patient. On a few systems I had to ask the same thing two or three times, yet each time he patiently and pleasantly explained them as if it were the first time.
We interfaced with two other employees during the delivery process and they were pleasant and helpful as well.
In conclusion, you have a great team from a purchaser's perspective.
Courteous service, not aggressive. Well prepared to answer all my questions. Spent sufficient time with me ( 2 hours) upon delivery of my new camper. Offered additional services during the sale. Referred me to an insurance agent that offered a verify competitive policy.
Friendly and courteous people. Best quality rvs.
Service department is the best around. Whatever I needed anything they were there to help.
The knowledge of your Amsterdam staff about trailers. If you didn’t know the answer then, they knew who to ask or where’l to find it out.
Always incredible customer service!
They are great to deal with!
Service personnel are very patient and kind considering they are dealing with new and inexperienced owners.
Everyone I met was very kind and helpful especially since I am new to the RV world!
Hi we have made a purchase but really haven’t used it yet ! we will find out next year but the process of purchase they made it very nice. When we picked up our camper it was not processed correctly! On our drive home we were able to see some warranty things that I talked to the GM Dan and he was very apologetic about it asked me to bring back and they will take care of and refill our diesel, I have talked to them since and are waiting on warranty so that’s where we are but Im sure it’s going to be taken care of so all in all I think we are going to be very happy with our 3rd purchase from them!
Vito &Terry
We have been a loyal customer of Garrick RV for over 13 years. Certainly seems the change in ownership made a good thing even better.
We recently had our 2022 Winnebago Adventurer 30T in for warranty service and some upgrades. The service team did a stellar job!
First name removed & Patty
Customer service manager was rude and rash.
Ease to set appt for winter using. Helpful staff
Great service and courteous
Very knowledgeable and friendly
Staff is friendly ,and does their best to take care of things in this time of help and parts shortages
Always a pleasure visiting Alpinhaus RV .
We have purchased multiple units at the Amsterdam location and have been very happy with the sales, finance and service teams efforts on our behalf.
Thank You for enhancing our RV experience.