based on 3668 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jake is really great and helped us through our decision. Super knowledgeable no pressure sales
We bought our RV from Alpin Haus in 2018.We are very happy with our Thor Chateau 24F. The sales staff were a pleasure to work with and unlike other dealers that we talked to, there was no pressure to buy and the price fair.
The service has been outstanding. Scott Kedik, our service adviser is very helpful with recommendations for work that should be done. He takes the time to explain what and why the work needs to be done. Since in the past, I have done all my own repairs on my cars, my house, the RV I can be fussy about the work being done. The men at Alpin Haus have always done a great job. The RV is always clean and neat when they are finished and when it is fixed, we don't need to take it back.
Regards,
Ann and Scott Edgar
All of the persons working there are friendly from the staff who sell you the trailer to going over all the trailer (all the buttons to push) all work well together great staff thank you all Liz and George hopkins😀
Scott and Mike are great in the service dept
The service is beyond measure. Every question I had, I was treated with respect as all details were explained clearly. Sometimes information had to be repeated and everyone was patient with me.
Our entire experience was amazing from start to finish! The service was stellar and I would highly recommend Alpin Haus to everyone!
They were very understanding and helpful.
At a recent service, Alpin Haus techs failed to reattach the bolts securing the propane switch housing resulting in my driving 2.5 hours home with the sheet metal housing hanging off the LP lines. They broke the latches on 2 access panels inside the RV, broke a drawer slide and scratched the counter by placing items on the counter without any protection. It then took over a week to send me the repair hardware so I could fix their faults. To add insult to injury, they did not clean up their work areas - everything they touched was dirty or left with greasy hand prints. The service manager offered to fix everything, but frankly I'm not inclined to return based on this experience.
I have no comments at this.
Thanks, First name removed
Quick and professional service. Great estimate up front. Will use them again.
Large selection to choose. Friendly and knowledgeable staff.
Service was proactive in pre season contact on my R pod.
It’s now all set for me to pick up on 4-12
The staff at Alpin Haus was great; professional, friendly and helpful. My only commsnf is you charged us $290 to hook our camper up to our truck, stating it was for safety purposes and your staff was experienced in measuring and hooking up the camper. While we agree the young man that hooked our camper to our truck was excellent. It took him no longer than a 1/2 hour. In my opinion the cost for this service should be based on the length of time it takes the service person to hook up to the vehicle. Just my opinion.
The service department was very accommodating. The service tech was very knowledgeable and professional, I would highly recommend this establishment to everyone I know.
Friendly and helpful
very friendly and helpful
On the day we took delivery of our new travel trailer the entire staff was fantastic. The two individuals who worked directly with us reviewing all aspects of the camper, hitch and hook-up were very helpful and thorough.
Thank you very much...!
Straightforward, honest, not pushy
Friendliness of staff and speedy service
Timely service, courteous, flexible
Very knowledgeable and professional service department, all services were completed as quoted and on time.
Bought my first camper, 5th wheel from Alpin Haus ordered in fall of 1994. I live 2 1/2 hours away passing several dealerships along the way. I had done a great deal of looking around at different dealerships and found that Alpin Haus was the easiest most straightforward dealership that I found. I bought my second and present 5th wheel at Alpin Haus and to this day I take my unit annually for what I call its annual physical. They are very considerate of my camper and I know that what I ask them to do, what needs to be done etc, I know it is done in a professional quality manner. On the sales side they always helped with getting the best combination of tow vehicle and trailer. They go over the entire unit with customers and any questions they are always available. They don’t just hook you up and send you on your way. No pressure either. Service side, they know their business and as I said earlier, are professionals and care for my property.
Great service, great people!
New lithium batteries and installation for my Hymer RV VERY expensive especially as I bought RV there.
Even though we did not buy our RV there, the service team was very accommodating with scheduling and did the repair work while we waited. We had to cancel our original appointment due to winter weather and the service team followed up to reschedule.
The grand design transcend met all our requirements and every step thru the buying process has been great.
Great staff, Friendly and Professional
Tell me my camper is done I take a day off of work 100 in fuel and it was not done rite
The salesman and everyone there was very helpful , I would recommend that anyone looking for a great rv dealer go there
Service dept and sales dept are outstanding. Came in today to pick up my Grand Design Transcend. It was a pleasure dealing with Service Department, Theresa and Ron are great. I had a question about batteries and they both came out in the rain, when I was hooking up my Transcend, to assist and make sure everything was good.
Sales associate Charles Weitz greeted me as I entered building to say hello and answer any questions.
Highly recommend they go above and beyond!!