based on 2575 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire staff were united in their genuine desire to make my purchase a success and they were credibly happy for me.
The finance office made grand gestures to enable my convenience and Jim and Scott were magnificent.
Professionaisim
The service and staff could not have been better. The camper is beautiful but Scott, Anthony and Jim were A+.
This service and warranty experience is just as disappointing as last year’s stabilizing jack issue. Last year our motorhome spent about 6 weeks at the service shop while the warranty and parts fiasco happened. We had to pick up and drop off the motorhome three times and used it the entire season without the jacks. This year we waited 5 weeks to drop it off for a broken AC unit. We dropped it off 14 September and here we are on 18 October and nothing has been fixed or even authorized from what I can tell. We want to use the motorhome this weekend so we will have to pick it up and drop it off after we use it and hope it gets fixed before we use it again in November. I payed $8,000 for the warranty and the AC is definitely something that it covers. I think the service reps need to be more aggressive and persistent with the warranty company so this doesn’t happen again. Last year one of the owners called me and said this should not happen again and to call him if it did.
Name removed - Phone number removed.
Offering me less than half the price I paid for a camper that came back to you in better shape than when I bought it from you a year ago is terrible.
Scott in service was really helpful!
Always very prompt and communicative. Friendly staff, reasonable prices and get you in quick when you have an issue between camping trips
Purchased an RV two years ago. We stay at a seasonal site and use road calls for winterization etc.
The technician is always amazing- and has been consistently serving our account since we ok purchased. Service after the same matters.
I like the people there all very nice Scott does a great job
Everyone in the dealership from sales to camp store and service is friendly and helpful. They always make room for us in the schedule when we need service and do excellent work.
The staff is so informative and helpful, I love my new camper-it is perfect for all I want to do in the future, Great work team!
Excellent post sales service and support. Called them multiple times during my first RV campout with various questions. They were incredibly responsive and patient with an RV newbie
close to home friendly people
Awesome service and staff. Everyone goes above and beyond!!
The service was excellent very helpful
The service was excellent very helpful
Service department is knowledgeable and professional. Rusty always provides clear communication, he’s very thorough, and transparent about costs. Highly recommend!!
Appreciate the high quality of all the products offered, and the knowledge and professionalism and friendliness of all the people we have worked with at your facility.
Great friendly accommodating staff.
Things got crazy but worked out fine
Dealing with the nicest, friendliest and most personable people!
The staff are so friendly, professional, knowledgeable, and accomodating. We have had to have a large number of repairs done to a motorhome we purchased used, not knowing there were issues. Theresa got us connected to parts and arranged the repairs with their more than competent mechanics. They also have a dump station and propane on site so we didn't have to make trips to different facilities.
My camper was dropped off on Saturday 10/3 for winterization, inspection and forever warranty to be completed on 10/5. I had to call on 10/7 to get an update. I was advised my camper was going to be worked on the afternoon of 10/8. I received a call on 10/9 that everything was completed but there was a crack in one of the per traps and I would hear back this week with a cost so I could approve the repair. I called today and left a message only to get no return phone call! I called again and did get an advisor only to get no update and somebody would call me back!
Been coming here for years for all RV needs.
Great sales team and a great service department along a great parts people
Pleasant cooperative staff.
Theresa is very knowledgeable and nice to talk to. Always tries to get us in right away.
Great communication from Service Manager. Very good service technicians. All options are discussed and agreed to by us.
Great service
The work was finally done after 3 visits. Suggestion: Put paper down on the floors before working on it as it was very dirty afterwards.
Also, I had to clean the toilet step flusher as it was dirty as well.
In spite of making an appointment the camper was not ready for pick up on the requested day.
Also had to wait a half an hour in the pick up area after checking out for the porter to deliver