based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Inconsistent information from the service department .
You never return a phone call or bother to call to let me know my camper is ready. I can only assume it’s ready because you charged my bank account the fee. And I’ve been waiting on a part or answer to a repair sense before summer
everyone is friendly and knowledgeable about there job. Charles is a great salesmen and caring for the costermers kids and grand kids. one of our grand children took a little fall and he was concerned and made the kids day by giving them a little bear. and the counter lady grabbed an ice pack. you workers are very caring. so on that note one other company was cheaper on the price for same fifth wheel , but I punched from your company. Thank you Tony and Cathy Atanasio
Too long wait
Did not get a response
completed on time and kept me up to date on progress
An exceptional RV dealer looking out for your best interests. You come in as a customer and leave as family.
Very welcoming and ready to answer your questions.
No pressure at all about purchasing.
Staff is very helpful and courteous. Wide variety of trailers to choose from. Customer service personnel were extremely knowledgeable and helpful.
Good customer service!
Recently, my RV developed a storage tank leak right before I was ready to head out on a trip. I called service advisor Dave B. and he was able to get the vehicle in the shop where he and the technicians quickly addressed the problem. Thanks to the team effort I was able to leave on schedule as planned.
Many thanks ,
Michael Venuti
Everyone is always helpful and will spend the time to make sure to answer questions or help with whatever you need. Just good friendly people!
Alex
phone calls are not answered! Call. Phone rings (service), and rings. And rings, and rings. I've witnessed this firsthand at the service counter while waiting for service help. Very poor customer service!
Took care of a warranty problem the manufacture wouldnt
Love or New 2022 Tiffin Open Road! We just completed our third season and had these guys just winterized it for us. It's always a pleasure to go there, thank you, Dave, Billy, Eric,Jake and everyone Else who works there for all your hard work and Kindness.
Wonderful shopping experience
Hard to say nice products but warranty work takes forever between 6 weeks to 16 weeks
Friendly staff, easy to set up RV storage
Great services and friendly staff
No communication at all with the service department.
The service manager was very responsive to our concerns and resolved our issues in a timely manner. Thank you.
I don't know it was my first time there and everything went super smoothly.
We were on a tight time frame and Dave kept us in the loop the whole time the repair was being done and got us back on the road Thank you to you and your team
Fast and convenient
Nothing to improve really. Service shop took care of my Travel Trailer issues, the Parts and accessory shop is one of the largest I have seen with fair pricing. I would go higher but I have no experience with the sales staff at Amsterdam as I purchased at the Saratoga Springs location, and they were wonderful
Clean facility and excellent staff they were very friendly and nice
everyone is always so polite and friendly, and work was done timely and as expected,
The front counter and service people were top notch!
From my point of view, Dave Behuniak is the best, a great front office face for Alpin Haus. Additionally, through the years, all of my encounters with service technicians have been positive.
Everyone is very knowledgeable and friendly. When I ask a question if one of the guys is not sure he finds someone who dies know.