based on 2111 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I understand we were in a pandemic and there was a delay on everything but it would have been nice to receive calls and maybe an apology during my wait of 12 months after the promised date of my RV. If I didn't call, I didn't get any updates. Communication was almost none existing. Customer service leaves much to be desired.
Other then return calls. I have someone who’s been calling to see about a travel trailer parking spot for about 3 weeks and no one has called them back. They need to move it this month. Other wise for us, EVERYONE has been fantastic!
The staff we have dealt with have been professional, helpful, fair and honest. The service department was very thorough and followed up with our concerns.
Feels like family. Honest advices. Listen.
The two gentlemen that delivered our 5th wheel were phenomenal. They hooked is up and went thru the 5th whelp from front to back, inside and out and explained every single thing. Answered every question we had. I have never had such good service!!! I am totally impressed!! Thank you for still having great customer service!!!
Very knowledgeable
Repairs were not completed on time as promised. Twice. Notification of the delay was not made and repeated calls regarding the status were not answered as the phone system put me into voicemail. My voicemail inquir(ies) was not replied to and I had to call and request a contact with a manager. Communication was terrible. On the upside, the tech who took care of this minor job Chris was very professional as was Crystal who was able to answer my question by telling me the Friday morning repair would be complete by the end of the day Tuesday. Personalities at Alpn House are great, no complaints very nice professional people. But there should be a policy that If there is a delay someone Shiism reach out and let the customer know. And Answer the phones after the call is directed.
Service Department as a whole is always on top of any issues with quick assessment and resolution with very reasonable pricing.
Very friendly and very helpful
Professional, timely and helpful through time we interacted
Someone came up to conduct an annual service and check on a few things that were wrong. We were not available to be there for the appointment, but had a neighbor let them in. The person who did the service left without touching base with our neighbors and did not call us to let us know how things went. My husband had to call the store to find out what happened during the servicing.
So far, we love our camper!
They are reliable and they do amazing work
We were unable to pick up the trailer because our vehicle was unable to tow. This was due to a computer communication problem that wasn't identified by Alpin Haus, or myself, prior to purchase. The team did a great job helping me source some solutions, and helping with some financial credit towards fixing the issue. Also, there was a minor issue with the solar panel control, but the team is working on fixing that issue as well.
Great variety and friendly service
Easier communication
Helpful and informed.
Friendly, low pressure, helpful
Your service department has been awesome.
They have a very hard time with there billing Department
Expert Class B service team. Always fair and patient when educating at point of new unit delivery.
They were very nice and accommodating.
Scott Armenio did a wonderful taking great care of us during or purchase.
services are very good they know their business and have the "Forever Warranty" and they follow it.
Listen to your customers a little better when they ask for info.
They were very accommodating it getting me in for service on my 2021Tiffin Wayfarer and addressing a non operational refrigerator.
Tried to bring back an item that was bought at Amsterdam location. The man was rude to tell us we had to take them back there as we didn’t have the receipt. I called Heather at Amsterdam, the best salesperson ever, and she emailed it to the man also texted it to me.
That was horrible customer service at Saratoga. Amsterdam was worth our drive and won’t do any business with Saratoga again.
We being our RV for service every year
And this year they dropped the ball on things that needed to be repaired. Still waiting for a call back on getting the part I need & it's been 2 weeks & I have called twice
Very helpful and knowledgeable people. Friendly as well.
You have done good by me!