based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The salesman Nick was knowledgeable about the different types of RV's and identified what we were looking for in our travel trailer. The whole process was easy and convenient from sales, product walk through, financing and delivery.
They have a very good understanding of customer needs and go all out to answer that need.
Very professional and willing to help solve your issue(s).
Good service
This is the third unit we have purchased from you. The other experiences got a score of 10. This last purchase has been a failure from the start.
We recently bought a 2022 Forest River Forester from you last September on order. It was sent to the Amsterdam location in February of 2022. We took delivery in April of 2022. This is where we started to have issues from the start.
I am taking the time to fill this out so you can improve service. I am expecting that this survey will get to the top and I will receive a response.
I am listing in order our issues and lack of response from service.
1. The day we scheduled our walk through we asked to have 3 vent covers placed on the camper ahead of time. I called 3 times to ensure this was completed. We arrived for the walk through and there were not any vent covers installed. Service blamed sales and sales blamed service and we waited an hour while they were installed and we were charged labor. We shouldn't have been charged since we had to wait.
2. We purchased all the bells and whistles in the extra packages which included the special coating package. We arrive at the walk through and this was not completed either. Again the blame game started and we were left waiting another 2 hours or so while this was completed. Again no compensation. We waited over 3 hours in total for all the service to be completed on our walk through day.
3. We mentioned to sales that our camper was missing a screen. On walk through day we still didn't have screen. They ordered one and sent it to our house. It didn't fit. We sent that back and they sent us another one that we had to install ourselves.
4. We get the camper home and the shade over the table does not retract. We called and had one sent to us. It was too short. We called and emailed again. No response. Had a major issue and while the camper was in the shop for over 30 days still no shade. We had to another week for the new shade to come in and be installed. This is absolutely the worst service ever. Again no compensation of any kind.
5. We took the camper out for a test run and found the back compartment to be coming out. Had to bring it in to have that fixed along with some other issues.
6. We finally go on vacation with our 3 month old, brand new camper and the slide breaks on the first day of vacation. We try calling the Amsterdam location. It took me 11 phones calls before I was able to get to a human and when I did she wasn't going to pass me through to service. We were finally able to get in touch with someone from service. They did really try to help us but the entire slide unit was broken. We camped an entire week with our slide in on our new camper. We had to cancel 2 additional weeks of camping due to the slide failure. Again no compensation. When I called to ask if could I plug it in for 2 days until I could get there to get my food out they were rude and informed me this was an inconvenience and above and beyond what they should be doing for us. They scheduled to have the unit in the shop that week but again told me that they were doing me favor. We just bought a camper from your dealership for over $100,000, it is 3 months old and we are making payments on a unit we can't even use, we had to cancel reservations for the rest of the summer and you are doing me a favor?
7. Our camper was in the shop for over 35 days. The lack of communication was awful. We would get a call here and there but pretty much left in the dark. We again had to cancel camping trips because it took so long. Again no compensation. We made phone calls and sent email to Forest River ourselves so we could get this resolved faster. If it hadn't been for us reaching out to them it would have taken even longer than 30 days. We expedited our own issue.
In conclusion I would not recommend your service department at this time.
*Service did not deliver on time or do what was asked in a timely manner.
*Lack of communication was disappointing.
*Staff was rude during an emergency and acted like they doing us a favor by helping us for a broken unit that was brand new.
*The blame game got old quick.
*Could not reach human almost every time we called. Kept getting voicemail.
*The dealership should have done a better job inspecting the unit before the delivery date. The screen was pretty obvious and should have been caught. If a complete walk through was done the shade would be caught as well.
We are hoping during the course of ownership of this unit that the service will improve and that we will feel more confident referring friends and family to the dealership. At this time we are not satisfied customers. We had such great service before at this dealership and this has been so disappointing. We are hoping that you will be able to make this right and win back our confidence and loyalty.
My service person was great. James help me and saved me alot of time.
Service has always been as prompt as possible, professional and friendly. Thank you.
Totally satisfied with service; I sold my camper to my neighbor who knows nothing about campers (I don't know much either). The service man was right on time, he performed an inspection, moved the camper next door and gave the neighbor a complete seminar on how everything works. The neighbor is happy and I'm happy that I can use my driveway again.
Thanks for doing a great job,
Larry M. Lords Valley PA
Charles and Lance did an amazing job explaining everything on the RV. Jim did an equally amazing job at explaining all the financing information
Contact with service center is very difficult.
Telephone: leave messages and no response
Text: response is always delayed, at best. Sometimes no response.
No proactive calls describing status of repair or when work is / will be complete.
Once i travel to service center, everyone is professional, considerate, and helpful.
Worst service experience of my entire 63 year old life. I brought my 2021 Newmar Bay Star in for replacement of water heater. That was taken care of, but my TV lift was left partially up and the Bose speaker was missing. When I called, the only response I got was a police report would be filed and the police would be in touch. That has not happened, 3 weeks hence.
Communication was totally void, and service advisor rude, defensive, and when escalated to manager, only marginally better. You can replace my Bose speaker, that would help. Otherwise, my advice to avoid this service department completely will be widely posted. Amelia Name removed
When they worked in my trailer they left all mud foot prints and they left the lights on and the battery went dead when they worked on the electric Control panel they cracked and broke the cover The people I dealt with were very good and professional but your mechanics must have a lot to be desired I would like the electric control panel repaired I had them do a complete wheel bearing repacking now I am worried about the workmanship I am also worried about the battery they ran dead that they took some life away from it I would like the battery sensor fixed and the outer cover replaced Thank you for your concern it means a lot
It takes a long time to get parts and get work done to get the unit back . Finger prints left on the work spot
Always available. It’s like family. They helped in a few tough situations.
I was in need of an emergency repair and was seen in a couple of days from my phone call. The part was there and installed in an additional couple of days, I couldn't be happier with their service department.
Everyone was very friendly and knowledgeable that we spoke with.
To start, your Saratoga office sucks. I had to leave my trailer there for the whole month of June to have the freezer and awning fixed. Then I take it to Amsterdam which Randy Robb did have the freezer fixed as best as possible. Now I find my fresh eater tank leaks . I paid to have the trailer winter sized and ready for spring, to find out there is a leak in the fresh water tank and the protection plate under the trailer is damaged not by me. I believe my trailer should be replAced by Alpin Haus. I’m still considering the attorney general’s office for retribution.
Good workmanship by technicians. Very difficult to contact service reps, they don't answer the phone. Kim and Kelly were a big help with this.
Art Cooper is the best sales person ever !! He & Everyone at Alpin Haus are friendly & always there to answer any concerns or questions ! Will always do business with Alpin Haus & recommend this RV business to everyone ! ROCKY & PATTY CLARO
Excellent service, had our awning replaced...we were in and out.. no delays
I was happy to find a camper that I wanted and not had to settle for. The Rpod model is exactly what I wanted.
Outstanding customer service, friendly, welcoming. We had service done on our Tiffin Allegro Bus. The service department exceeded our expectations, corrected our initial problem and even addressed another issue by fitting us into their very busy schedule. They expedited the service to accommodate our personal needs. Their lounge area is comfortable and spacious, free popcorn, coffee, tea cocoa and pet friendly. All the employees we encountered were very friendly and helpful. We will return if their services are ever needed while we are in the area. Thank you Alpin Haus!!
The entire staff was very professional and friendly. They made us comfortable and went out of their way to assist us through the entire sales and delivery process. We love our Grand Design.
Very happy with the service an taking care of problems right away
Personal approach by Dave
Everyone from Sales, to closing to delivery was very helpful and friendly.
We were happy until we got home and realized there were some things that needed attention. Called up and spoke to Keith. Said he would have someone call. Never heard from them
The service was performed in a timely manner and the service advisor explained the surge protector link on our phone.
We would also like to thank Crystal for all her help navigating our warranty case through Grand Design and Lippert during the past 5 months. She was quick to help get us answers to our questions through out the process.
We are extremely happy with the service and attention we received from Alpin Haus. They are
far superior to other RV dealers we have dealt with in the past.
my rv went for anual warenty service and I had problems with water pressure from the water tank, I told them and my rv is home now and I still have the same problem
I scheduled an appointment to have some preventative maintenance done on my travel trailer. I was able to get the date that worked for me, and the work was completed quickly and professionally.