based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Faucet was replaced, getting good flow, repair was successful. Technician was very pleasant and thorough.
Thanks so much to Robert for being so helpful.
I'LL START BY SAYING THAT I HAVE BEEN AN ALPIN HAUS CUSTOMER FOR ALMOST 50 YEARS, BEGINNING WITH MY FIRST SNOWMOBILE WHEN I WAS 16. THE WHOLE PROCESS FROM STEVE THE OUTFITTER, VIC THE SERVICE ADVISER, KYLE IN FINANCE, JEFF WHO PREPPED THE CAMPER, TO JOHN WHO GAVE ME MY SHOWTHRU, AND ANSWERED EVERY QUESTION I ASKED, WAS SMOOTH AND EASY. EVERYONE I MET TREATS YOU LIKE FAMILY, WELL EVEN BETTER THAN FAMILY I GUESS! I JUST GOT BACK FROM MY MAIDEN VOYAGE AND EVERYTHING FUNCTIONED AS DESIGNED! I WILL DEFINITELY RECOMMEND ALPIN HAUS TO EVERYONE I KNOW.
I have emailed and called the store I bought my RV from with a list of complaints. I was also told by another Alpin Haus store to complain to the store I bought it from. I sent an extensive list of my complaints to Alpin Haus Amsterdam with the threat of pushing my complaint up the ladder hoping somebody would contact me and make it right. That has not happened nor has anybody offered any path to make it right. Great company to sell you a $62,000 RV but good luck having it function properly or getting anything corrected after the sale.
The coverage of my lifetime warranty is great. But I still question why it took so many days to install my new blackwater tank so I had to wait over the weekend to be able to pick up my camper (since I dropped off the camper on Thursday at roughly 10 or 11 am and it wasn't done and ready to be picked up till Saturday morning and I wasn't informed by phone it was ready to be picked up till 12:45 when you closed at 1:00 and I live more than 45 minutes away because of a wrongly set up message recording).There were 2 minor problems. !. (But I suppose it might be my fault because I didn't check ) The blackwater tank dump valve was not full closed. And 2. I'm not sure if the level sensors are working properly.
Greg Clark, our salesman, was very helpful and responsive to all of our questions througout the process of purchasing our Imagine XLS. He has demonstrated commitment to use as customers after the sale as well. I have not yet needed to utilize the service department (and I know during they may be overworked with the increase in sales over the last few months), but I hope they have the same responsiveness and timely communication that Greg has provided.
There were a few items that needed attention on my 5th wheel travel trailer. The service personnel listen to me, reviewed the items and either corrected the items on the spot or ordered the necessary parts to correct them. They also discovered a malfunctioning tail light that I was unaware of. They expedited the order and replacement of the light. I felt they were were very professional from start to finish.
Recently I needed to replace a water pump. I called the parts department twice to find out if they had the water pump I needed but no one got back to me. I placed the calls during the work week. Had to buy it elsewhere.
You didn’t have the RV’s in your parking lot safe. We pay about $100 every month for this and you are just now figuring it out when our RV was broken in to and damaged. Not a good start of taking over the Garick’s company.
Fast response
When you call the service department you can't get anyone to answer a phone. Then you end up playing phone tag with someone if they even return your call. We recently had dropped our camper off the evening before it was scheduled for a new thermostat. I called to see if it was done and ended up calling the parts dept to see if anyone was in the service department since I was not able to reach the service department after leaving many messages. I was eventually told and we couldn't pick our camper up because we wouldn't get there until the service department closed. If they had answered a phone when I first called, we could have made it there shortly before they closed but between being on hold while the parts department was trying to see if our camper was done did not help. Thank you to the gentleman in parts for trying to help. We were told it wouldn't be a problem picking it up late when the appointment was made. I then asked for a manager and was transferred to Miranda who offered to stay until we got there around 5pm. (Thank you to Miranda). The other problem is their hours. It's impossible for people who work to get anything done with their camper unless they are able to take time off from work. They don't do repairs on Saturdays apparently. Therefore, communication and business hours could be improved.
The customer service and quality selection were amazing. They took their time with us and were very responsive to us. The quality on the product sold itself, but the quality of their service and attention is what sold us.
The most friendly and competent people. Do what they say and on time. Quality of work is amazing and on budget. Whenever I go to Alpin Haus I feel totally comfortable and at home. Just a great place to do business with. Top notch. The best!! Shout out to Lance in service… give him a big bonus and a raise!!
Best service ever!
Fair prices
Your staff was excellent. Very helpful and accommodating.
They r good product and service is excellent u can always get a appointment and when u fix something u don’t have to worry it’s fixed right
The so called Sales Manager Drew Tinger or Tinger very unprofessional. Installed the brake system and hard screwed it into a lease vehicle when I told them no and it was to be velcro only. Lied and I had to walk away from the delivered and disappointed my grandchildren and family now for the fourth. Very rude and talking and laughing behind my back in front of my sons and the trailer was prepared and they were trying to rush us to get done so they could go home. He told me I need to go mow my lawn and not here discussing the deal w you. Very poor ran and very upset and cost the firm 40K plus and we will spread the word. Worst company ever. Not even a call to say sorry for all the inconvenience.
The professionals at Alpin Haus know their products, they also get to know their customers. They work at your pace, and go almost over the top to ensure your comfortable with your purchase.
Your service was quick, within a few days. Very good and professional.
The friendliness of the people who work there including the person who mans the desk by the door to the men in the parts and service department. Our salesman was friendly as was the mechanic on the day of our pick-up. He was funny.
It was a good experience overall!
First name removed
Alpin Haus has been wonderful to me throughout the years very helpful and professional with our RV service work. If there is a down side, it is very difficult to get someone to answer the the phone in the service department always have to leave a message, but in fairness they always return the call.
What I really like about Alpin Haus is that they always treat me like an important customer even when I have silly questions, minor repairs, or just advice. I was worried that because I don't have a newer rig or am a previous customer that they wouldn't give me the time of day. That couldn't be further than the truth. James and the other service guys are courteous, friendly, and informative. I recommend them to anyone looking for quality service with a smile.
Everything. Everyone is always so happy and very helpful.
They have been very helpful with everything involving my RV. I havve spoken to Derrick and Will, but mostly Will. He is extremely helpful and tolerating of my many, many questions. I like that he does not pretend to know everything, and will say he is not sure, but will find out for me! As far as my RV goes, I bought it privately and got the worse deal possible. Everyone I have spoken to on the phone or in person has been very helpful.
Convenience, attentiveness and efficiency.
Everyone was friendly and professional.
Easy appt. availability, very friendly staff.
Very disorganized. Lack of communication in house.
Friendly sales people.