based on 1535 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are professional service. Thank you for your help.
The service department is on time for appointments and the service managers explain everything in detail on the worked performed
Alpin Haus has been very efficient, cooperative and accomodating.
Professional and courteous treatment received.
You were able to service our camper quickly. Every person I came into contact with either in person or on the phone was great! Very helpful. The customer service is 10 out of 10!
The choice of boats is great. Over the years I've purchased 4 new boats here. The service is also excellent. All the work I have done to my boats I have done here.
Text messages with updates and notifications
They are very good
Greta selection of products and wonderful service staff
Revised my rating. Matt from service department called me to review any issues and resolved them. Also Manager called to address my concerns. I appreciate the calls and follow up.
Everything
The professionally of people that work there,(in my case Amsterdam)
The staff and location are top rated! very pleasant to go to.
Your hourly rate is$70 higher than other providers in the area. You charged me $250 for writing an estimate even though you were paid to do other work such as replace a gasket for $1000 and $308 plus tax for winterization. You also refused to send a photo to get additional work added to the insurance payment.
They stand by their products.
I still don't have the right hitch for my car. It's the 3rd one and it's still wrong.
Everything was a struggle. I was unable to find that exact camper at another location, which is the only reason I proceeded with the deal.
They lied multiple times.
I was given misinformation multiple times.
The entire process was a struggle and I had to make a multitude of phone calls in order to purchase the camper. I had to follow up with each member of the team to ensure they were doing their job.
The most stressful purchasing experience.
Great friendly knowledgable, and very respecful
Matt in service was friendly & informative
Very nice customer service
I was very pleased by the way I was treated. They heard all my concerns and dealt with them all. They even humored me about seeing the camper again so my father in law could see it before the winter hit. I just felt very welcome there and wasn't being upsold into something that I didn't want.
My BASS Tracker Boat has provided me many hours of pleasure and great service. The Alpin Haus Service for housing my boat and winterizing has been stupendous. Sales and service personnel are great to deal with.
Responsive, courteous employees and excellent service on our travel trailer keep us coming back to Alpin Haus. Special shout outs to Dave and Jennifer who always treat us like VIP's . We hope to travel many thousands of miles more with them as our support team!
Alpin Haus always has the latest and best RV's. They have a top notch service department. But the best part of working with Alpin Haus is their people. The customer service here is amazing. The staff is truly great to work with and they are all so knowledgeable, kind and welcoming.
Brian does a great job finding a way to get our machines in and out even when they’re back logged. Great communication. He’s the major reason that we bring our machines there for service.
Friendly knowledgeable staff.
Communication. No one replies to voicemail. Haven’t received paperwork to sub for Forever Warranty.
Everyone in the shop are great to work with
Nice and polite sales and service staff.
Friendly courteous and knowledgeable.