Customer Testimonials
The Best!!!
The people. Everyone involved in our purchase was wonderful.
Very friendly and great service!
Service department was very good in coordinating the repairs for my RV. Louis was very helpful with follow up on my RV repair project with Keystone.
Fast and friendly service! Always willing to go that extra mile to make their customers happy!
Everything
Sent unit for service and personnel was very knowledgeable as to my issues , repaired everything we discussed . was totally happy with the end results.
Alpin Haus has been like family. As we have travel the past160 days AH Zeth, Randy and of course Jake have provided expert and professional respectful assistance! Thank you all!!!
I was treated with respect and had a great experience with the service dept at the Alpin Haus off exit 16 on the Northway in Saratoga . Thank you.
everyone is very friendly and helpful , no pressure . makes buying an RV easy
The 2022 Forester Class C you sold me is excellent. The employees listen to me and are quickly responsive to my needs & wants. Repairs are conducted in a short time frame. Emails are always answered. A varied array of products are available. Questions are answered
I like Alpin Haus.
Great customer service. Competent service.
We brought in our Lance Travel Trailer for what we thought was an air conditioner problem. However, the service tech determined that the problem lied with our converter. This solved some mysterious electrical issues that we'd been having with the RV whenever we were hooked to shore power, including flickering lights and the overcharging of our two lithium iron phosphate batteries. We thought we needed a new charge controller, but all of the problems turned out to be connected with the converter. In addition, the service tech informed us that our old controller was not designed to charge lithium batteries. These findings saved us the money we were planning to spend on a charge controller and probably saved our batteries as well.
What do I like about the products and services? The professionalism. In addition, the fact that the employees enjoyed their work environment was obvious. It says a lot to me when a work environment is free from negativity and the employees like their jobs. I appreciate the diagnostic skills of the techs and the excellent treatment by the management and administrative staff. The repair shop was clean and well organized. While some RV repair shops have lower hourly rates, if they are not efficient and skilled, a one-hour job can turn into four. Alpin Haus techs are both skilled and efficient and did not "milk" our job. We thought the charged price was more than fair, and less than expected.
Good service
Heather (sales) and Seth (parts) were so very helpful!
I bought 2 bass boats from here and never had a problem with service or anything,keep the great work,thank you Bob Last name removed
They were in constant contact with us every step of the way.
We liked the large inventory and the way we were treated from the start.
Grand design imagine . Staff was very professional and attentive.salesman bill bradt. Cody was very thorough on the walk through. I was quite impressed with robs installation of the hitch and accessories.
The staff was incredibly professional and friendly and were not pushy at all. I came to Alpin Haus having found what I thought I would buy and left having put a down payment on an RV equivalent to what I came for but for several thousand less. They worked with me as I worked out my finances, were accessible by phone, text, or e-mail, and were great about answering any questions I might have. I worked with Asa (sales, found me the perfect RV) Keith (manager, finalized everything the day I picked it up, dealt with finance), and Dan (Prepped my RV and went over it "nose to tail" with me!)
Randy is the best! He consistently attends to all of our rv issues with courtesy and competence. Thank you!
Ray was outstanding.
Service
Very timely response to our breakdown. We thought the charge was a bit excessive for the time & distance travelled but we had no choice. Tech’s were friendly and very helpful. Thank you Roy for your assistance.
Scott,Matt and Liam are second to none as far as salesman, finance and walk thru and helping with questions in that order! This is our second Grand Design purchase from Alpin Haus, one from Amsterdam NY and know Saratoga. Dave is awesome at Amsterdam but Saratoga had what we wanted. We will see on service, we drop our 395MS-R off Sunday at Amsterdam to have the happy Jack bed system installed. We were told one day, I’m giving 3 then we pick it up and our grandkids are going camping with us. This was a very important selling pint and we were promised it would be done. I’m scepticle. We have not made out well with Alpin Haus service.
Jacob was very nice and very helpful.
This review is for Michaela Matchett on the services team. As a new trailer owner, Michaela helped walk through several hiccups within my buying process and made sure I was taken care of through & through. Once the sales team stopped responding to inquiries about the damages I experienced after never using the “new” vehicle, michaela was the only professional within this establishment to make sure I was taken care of and getting on the road. I purchased my trailer the last week of March and still have not had a chance to use due to the ongoing issues. Nonetheless, michaela has been there to help out and keep my head on a swivel. As frustrating as it’s been I wanted to leave a good review for the services team because without them I would’ve just sold the thing by now. Thanks Michaela!
we told them what we were looking for and Art Copper the salesman found just what we wanted, They all were very nice to work with.
Thank you
EVERYTHING, From the time you walk in the Door till after you have to come back for Service.
Smooth and seamless.
Everyone was very helpful because of a difficult situation.
Thanks to the whole team for their help!.