based on 743 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have done sines with Alpin Haus for years.
The sales group is always friendly and helpful.
Dave in service has been my service writer for many years and has done a great job. I have meet a number of the tech’s and enjoy seeing them when I am in for service on my unit.
You made us feel that the customer is not valued after we make a purchase! We had to bring our camper back for repair after finding numerous issues on first camping trip and the camper remained there for 5 weeks, we had to cancel our camping trip last minute, the campground charged us full price since we didn’t give a weeks notice. We had been up front since first contact with service we had a trip coming up in 2 weeks and we were told that the parts were gonna take 3 weeks to come in, but we were not informed till May 8th.
We tried to get some kind of compensation for the $247.00 that the trip cost us from Service manager but he did not seem to really care about our frustration, which again makes us feel like we don’t matter!
Do not want to deal with a company that has that attitude towards their customers. .
We will tell everyone we know not to use Alpine Haus and are happy to share our experience!
Do warranty work free. All employees are pleasant and accomadative, but repair time estimates need to be more accurate. We waited 7 hours for most of the repairs to be accomplished, even though Alpin Haus has a great waiting room, that's still a long time and the time estimate was far shorter.
Everyone is very helpful and nice! They always are able to address our concerns. They listen to what we are saying.
During pool opening you could check filter/heater connections for leaks, worn hoses, etc. and replace during the openings
Friendly staff, provide great follow up on appts.
There were bad roof leaks that were not told to me until after I bought it. It took an extra month to get it and when I got it the table was damaged and that took 2 months to get. The awning broke on the first night out with it and the replacement was wrong part. I feel I should not have to pay for it
They are very fro
They listen to my needs for repair. Diagnose The problem in a timely matter. Work with my warranty company and get my repairs completed as quickly as possible I highly recommend them
Great service team. I bought my jet ski there and will always have it serviced there. Brian is very knowledgeable.
Everyone does what they can for customer satisfaction
I was a bit surprised at the $22.00 raise in price. My son, who has his camper there also, said they got a letter. We didn’t, but we still like the space, would still recommend. Is it possible to get a new chain lock with a longer locking neck? People this season seem to be twisting and making it tight and difficult to open at times. A longer neck would help prevent that. Thank you! Have a great June
Would have like to see better care taken with the repair that was done. More attention to detail then speed
Very helpful. Parts came in sooner than expected. Was able to get repairs done in a day.
I had called Josh, your salesperson who had sold me the trailer, the day before I was going to arrive to pick up the trailer. He indicated he would be there. I got there that morning and no Josh. So another gentleman took over for him. Once I finally had the kayak and trailer and had taken it out to the water and on the return trip,, some friends who were with me noticed that the right trailer light was very weak. That evening, I removed the cover and noticed that the incandescent bulb had shattered and only the smaller side bulb was working. In order to figure out what kind of bulb I needed, I took the cover off the other trailer light and noticed that this one had a gasket. The right hand one did not. So even though this is considered a new purchase despite it being 4 years old, it was obvious that it had been used for parts by your company. That was very disappointing and required me to return to Amsterdam to have your company find a gasket for me. Also, you'r serviceman told me that I should detach the hitch connection before I take the trailer into the water and this would somehow keep the bulb from shattering once the hot bulb touched the cold water. If that's the case, why didn't one of your people tell me that beforehand? Secondly, that makes no sense because then I would be required to wait 5-10 minutes for the bulbs to cool down and no one has ever told me anything like that before. Friends with trailers I have talked to tell me that's not something they have ever heard of or they ever do. I did. Appreciate your servicemen helping me with the bunks and getting them set up for my kayak. But, when I got home it had shifted considerably. So I removed the bunks and devised a different system to secure my kayak but he did try and I appreciate it.
Service staff has always been great to deal with.
Excellent service and very efficient.
Alpin Haus is always responsive to any issues that may arise.
Thank you.
Russ was fantastic and very helpful!
We will never recommend your service department to anyone . You have had our camper since May 9th and it is still not fixed . The only department I would recommend is sales but why would anyone buy a camper where they can’t have subsequent service done on it .
Art Cooper, our salesman was great. We give him a 10 out of 10. He was professional, knowledgable and patient. We walked in, told him what we were looking for and he showed us 3 differrent models. We found exactly what we wanted and put a down payment on the model we chose before we left.
The entire Alpin Haus staff were extremeley helpful and so easy to deal with.
Thank you Alpin Haus.
First name removed & Butch Last name removed
Lake Placid New York
the opening this year. stuff was missed. spoke to manager who addressed and fixed everything, which was nice.
Great customer service and explanation of the Jet Ski that we purchased.
Affordable
The service associate that checked me in was fantastic. I believe his name was Chris, my only complaint is I asked them just to check the air pressure in my tires they are filled with nitrogen but can fill it with air also, well that was a $68.70 charge just to put air in my tires. That I think was ridiculous.
Brian is great at the service desk. The mechanics are easy to speak with when you need service. I have purchased many items at Alpin Haus and the experience has always been positive. As a business that donates regularly to the community, I have no problem paying their fair prices all around and seeing this company keep growing.
numerous options available for viewing
good sales team
On time, excellent experience with boat delivery.
The staff is extremely customer focused - from sales to technicians. We had an incredibly informative walk through of our new boat purchase. Thank you Andy!
Lindsey made sure we had everything we need to be safe on the boat!
Wrong size liner ordered. Felt rushed in making a decision to 'cap' my light when the technicians said they were unable to pull the existing wire through the conduit. They claimed the 'water truck is coming so we need to cap it'. They were able to fix the light after Jamie got involved.
Now, there is a 2' crease in the new liner floor that needs to get repaired with another callback.
This has not been a great experience.
The heater installers did do a great job.
Timely and pleasant response to service needs.