based on 1860 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is willing to help
Friendly service. Good service recommendations.
I had a problem with my jet ski.You had problems fixing it , but you always came and got it and took care of it.
Friendly staff that always responds in a professional manner. Phone calls are answered and returned in a timely manner. Help is given when asked for and every effort is made to help the customer. I can’t say enough about the staff of the service department at Alpin Haus.
Thank you all!
Everyone was very friendly and honest and straightforward...I never felt pressured and everyone was very professional....on top of all that I love the product we purchased...Thank you very much.
We are currently having our Tiffin Allegro Bus 45 OPP serviced at Alpin Haus in Amsterdam. Fairly large amount of service work, upgrades and preventative maintenance. Dave H has been our service advisor since the first phone call. He has been AWESOME from that initial call right up until this very second. Everything is explained in detail. Never does a phone call not get returned by the end of the business day. I can't say enough about the quality of the work at Alpin Haus Amsterdam.
Everyone we worked with were super friendly and welcoming. Ryan was great and made sure we saw every camper we were interested in. He was very knowledgeable and did not try to push anything on us. Keith did an amazing job going through all of the paperwork and explaining everything. Demo Dan was also amazing! He gave the most thorough walk through and teaching about our entire camper. He was patient with us and made sure we had no questions by the time we were done. We would certainly do business here again! We love our camper we purchased too!
Had to bring my boat in for warranty work i was told it would be a couple weeks , a couple is 2 and that was exactly what is was , i dealt with kim in service very nice women and easy to deal with , happy customer
Once again, Amanda is great.
Getting easier to schedule service in a timely fashion.
Quick turn around time.
They sell quality boats, jet skis and snowmobiles. We have purchased a boat, snowmobile and may also purchase a jet ski from Alpin Haus. We had a couple of issues that were taken care of immediately and professionally.
Derrick has built an amazing team Derrick takes great strides to personally take care of his customers. This attribute rubbed off and leads his team. The best there is
Friendly, knowledgeable staff. A great experience.
Service department was very professional and understanding of my problem and took care of it. Inspection report detailed.
We purchased a new camper and on first use had 14 problems which many should have been found during their $1500 prep fee and some major and when we brought it in for the repairs we were instructed to empty it because they couldn’t guarantee our stuff wouldn’t be stolen. Then we have to call weekly to check when it will be ready for us to use. And now it’s been there 6 weeks and camping season starts in 2 weeks. Whether Keystone approves the problems shouldn’t be our problem as it’s brand new and under warranty so should be fixed and it should be their problem to retrieve compensation after it’s fixed rather than wait weeks for approval and parts. They have all “the talk” when your buying and no answers when there is a problem.
Service on time.
Good expert services on Yamaha jet boats
Overall was a good experience but after my forever warranty inspection my camper came back out with mud up the front cap and my trailer plug dragging on the ground. Now the plug is worn down in a spot and I’m not very happy about it. Plus the price continues to go up for the forever warranty inspection which is ridiculous
Organized, efficient, communicative.
Thank you for managing my expectations.
I appreciate the professional attitude.
My service manager runs our relationship like he is an owner of the company. That is always a GREAT sign of an employee.
the team gets my unit in and completed in a timely manner. i and informed of what was done and any issues are addressed to me.
ALL the people in service are terrific. We got appointments that were timely and work was done quickly while we waited as we live more than an hour away.
Great customer service!!!
Great selection of RV’s to meet every shopper’s needs, from novice to expert camper, in any budget. Friendly people at every stage of the process! Mike Pritchard is a super helpful sales rep.
Family Atomosphere
Great warranty free delivery and accessories good price. Easy process.
Have been with Alpin Haus for over 40 years.....Great service by Jamie years ago and the pool care by your professional tech Jimmy is the best in the area.
I have full trust in the decisions he make for the pool each week; Jimmy is the best along with his son.
If anyone is going to get a pool; Alpin Haus is the place to purchase one; full service, modern pool campus and studios.......affordable is a great motto for them.
Great tech; open 7 days a week with 24 hour answering service.
From sales to service, the Alpin Haus team have been amazing to work with over the years. We just purchased our 3rd boat from them!
Quality work & workers taking care of our rv.
Treated like family ALWAYS!!!!
I've had two RV serviced here for.many years. All has gone well
We are very happy with customer service
Quick, efficient, and easy to get on the phone.