based on 740 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone at Alpin Haus is always so helpful and goes above and beyond. First Rate!
Jim and his son are phenomenal! I’ve only had the pleasure of 2 experiences with them, but instances they went above and beyond to help and explain things to a new pool owner.
Great customer service and always go above and beyond. Friendly helpful staff and service prices are always fair. I highly recommend ALPIN HAUS.
Very friendly and helpful
We couldn’t be happier with our experience at Alpin Haus RV. From start to finish, Adam King was absolutely amazing and helped us every step of the way throughout the entire process. His professionalism, communication, and dedication to customer satisfaction truly stood out.
A huge thank you as well to Paul, Drew, Rusty and everyone in the service department for going above and beyond to take care of us. We had an issue with our fireplace not working, and not only did they replace it with a brand new one, but they actually traveled to our campground to complete the repair so we wouldn’t have the inconvenience of towing the camper back to the facility.
That level of customer service is rare these days and speaks volumes about the team at Alpin Haus RV. We truly appreciate everything they did for us and highly recommend them to anyone looking for outstanding sales and service!
Thank you Amanda for your assistance in getting my RV in shape!
Responsive clientele, friendly and knowledgeable
No pressure sales department and friendly staff.
Easy going staff that shared a lot of good information and never felt like they were trying to sell me something as opposed to helping me understand more fully what I was interested in. Josh as a salesman was great, Dan for the product demonstration was thorough and knowledgeable, and Keith with the paperwork was pleasant to work with.
Always done timely, neatly and correctly. Friendly and helpful staff.
Very nice and professional staff. Took the time to answer questions that I had.
Service Dept and Service staff are very friendly and knowledgeable and very willing to answer any and all questions directed to our Grand Design TT.
You took my money got paid 2 weeks ago and no boat yet . No calls or updates on status I wish I never bought from you guys!!! 2nd time I bought a boat from Alpin Haus and got jerked around Second time 38 years later. But on that one Mr Daley made it right!! payment for boat 2 weeks away!
Paid for dock and on vacation in a week to go fishing
Joe, we sincerely apologize for the frustration and lack of communication regarding the delivery of your new boat. We understand how disappointing this was, especially with your fishing vacation coming up. Unfortunately, there were unexpected delays with getting all the parts necessary to make the boat ready for you. I am glad to say we were able to rectify this and get you the boat the next day so you could still make your trip. We hope you enjoyed your vacation and many more to come.
Alpin Haus has opened and closed my inground pool for over 30 years. Alpin Haus installed my pool and serviced my pool when issues occurred. The service has been excellent and the products I purchase are good quality.
The service phone number listed on your website is incorrect and took multiple calls to finally get to the service department to schedule our annual maintenance. It’s great that we were able to schedule our service very quickly. We were scheduled for service on 5/7/2026. We still not have not heard from anyone from the service department to discuss some items we wanted to see were covered by warranty. Our camper is still currently in your possession but we are unable to get in touch with anyone at your company. I currently have a charge on my credit card that I did not authorize and would really appreciate if someone from your company could reach out to discuss the current status of our camper and if it’s ready to be picked up!
Service department is a nightmare
I wouldn’t recommend this company to an enemy
The salesman Chris Park polite no pressure any questions got answered for us quickly and any
Problems ironed out and quickly solved.
Steven David did the walk through. Took his time no rushing around showed us everything and
answered any and all questions.
Clayton Valkenburgh got all our options in A timely fashion and got them installed.
This is the 3rd trailer we have purchased from there. Very satisfied.
Delivery on time and very helpful
Alpin Haus has met all our needs in offering superior service and workmanship in repairing our RV. Rusty, our service representative, has been very helpful, keeping us informed and updated on the maintenance and storage of our RV. We recommend this establishment!
Had an issue with my 2025 Barletta Tritoon after it was delivered by Alpin Haus- after winter service and winter storage- called immediately and they did their best to trouble shoot over the phone- after calming down the next day- i reached out again- we worked through the phone - and ultimately found it was a simple blown fuse- problem solved- and the entire staff from Owner to receptionist were absolutely fantastic.
Good Service at reasonable prices
Services: Professional staff that will go out of their way to assist a customer.
Your service department lies to your clients when they get caught on lies they come up with excuses. Then the next time I brought it in the lies began again it took over two weeks to submit my work orders to the factory. It's been over three months since you had my RV, I canceled two overnight trips cause it wasn't worth fighting with you guys. It took from day one when I when you had to order a shade that broke the first week and I took out I did not receive it till January 28 when I called wondering where my shade was. Meanwhile it was in your warehouse since December, which it should've been in your warehouse back in September if I miss next weekend due to my RV, not being ready on Tuesday, it will be very upsetting. You've had the parts completely all the parts for over three weeks. Also, I brought it in with it totally empty but not winterized because they had to check the water system so I figured I'd leave it on winterized and then they would do the appropriate winterization after turning the heater back on in the water released out of the trailer from the two drains when I came to the trailer to get some of my stuff out, thinking, it would be ready sooner as when I discovered the incident there was many cold nights during that time the tankless hot water tank was running, wasted, all my propane in the one tank that they turned on to test the unit having a unit for over three months it's not fair to me when I spend a lot of money on the unit. With all that being said, I will tell people never to buy an RV from Alpin Haus anywhere in the country again I would never recommend for service or sales even though your sales department was wonderful to me. Thank you for your time. Name removed
Amanda was very helpful and pleasant Kim is always super nice and easy to talk to
Geoff and the Alpinhaus staff were very responsive to all my questions and concerns. They kept me very well informed as to the status of my trailer build and delivery. The walkthrough was very thorough and detailed. The financing and closeout was painless and there was no hard sell for add-ons. They even checked up with me the next day to ensure my tow home was safe with no issues. I would highly recommend them to anyone looking for an RV or Travel trailer. I traveled 2.5 hours from home to do business with them on a recommendation and would do so again.
Teresa is very friendly and very excellent at her job and so is Nick and Rusty excellent
We purchased our boat and maintenance service from Alpine Haus. Customer service has always been amazing. Staff from all departments are flexible and friendly. Service is thorough and staff are very accommodating.
Everyone's knowledge was extensive and outstanding! Every single person we came across was extremely nice. All of our questions were answered thoroughly. Contact after leaving was exceptional. Transaction was smooth without issue. I would highly recommend them!
They were very helpful
Josh: sales person was very supportive, knowledgeable and friendly.