based on 2469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Repair took way to long. Caused trip cancellation. Service rep. waited for insurance to order axle, after she was given authorization to use credit card on file to order parts. Have service listen to the customers requests
Staff was helpful and salesman Patrick did everything to make the sale a very easy and good experience.
Responsiveness and professionalism. They definitely value my business
Very responsive!
You met my expectations throughout the boat buying experience.
Great service. Very nice helpful people.
After an EF3 tornado totaled our trailer that we originally purchased from Alpin Haus it was a no brainer to go back to them for an upgrade and replacement. The whole crew there is exceptional and we have never been disappointed with their sales and service departments. They are always friendly, accommodating and reasonable. We were able to decide on the exact RV that was right for us with no pressure. They even had the selection on site that we wanted to look at. Needless to say we picked out the perfect trailer for us right then and there. I highly recommend Alpin Haus!
Dave B. is always very polite and professional. He has been calling me with updates on a timely basis. Much appreciated.
Entire experience was great! Excellant customer service
Scott was very professional,great person to work with,everything was top notch.
Very friendly, provided accurate estimate and completed when promised
Knowledgeable, professional and deliver on time.
Alpin Haus accessed our problem with the water and fixed it in a timely manner.
People say they will call back in a certain time and they don't. Trailer I purchased new has issues still four years later.
I had a prior issue with a charge for filling my travel camper with air. I was charged $68.70 plus tax. I spoke of this in my previous survey and I am happy to say the Jim Nolan reached out to me and told me that was an error and completely refunded me for that charge. My opinion that is excellent customer service and its what will keep me going back to Alpin Haus RV in Gansevoort.
Thank you
Good selection and our sales person, Heather, is very helpful.
Warranty for Life just removes a lot of the concerns of RV ownership, especially in the Northeast.
I had the pleasure of working with Jake. He was patience , understanding and did not rush me in making my final decision.
Everyone at Alpin Haus was a pleasure to deal with. Josh Hale was a terrific salesman and I would definitely deal with him again. Ricky in financial did a fine job for being in a new position. Brian in service was awesome and went over everything I needed to know in detail. Thanks again guys.
I received a response today to my earlier negative review. Upon arriving home with my brand new 19.6 (6/14/24) I found that I had no 12 V house power. I eventually found the problem and solved it but my calls for help and troubleshooting went unanswered. Today, (6/18) I received a call from the Saratoga service manager and discussed at length. I am encouraged to know that The dealership actually does care about serving their customers. My faith has been restored. Thank you for calling me back.
You never get a second chance to make a first impression…. you guys blew it.
Got my brand new Nobo 19.6 home only to find it all the 12 V house functions will not work off the battery. Had a discussion late Friday afternoon with my sales person. I asked to be connected with a service person to help me troubleshoot. He responded by email with some manuals and schematics that may as well have been Japanese as far as I’m concerned. Called my sales person again Saturday morning and asked to be connected to a service person. He had to take my phone number for the eighth time and still never got a call back. Monday has come and gone, it is now Tuesday and still have not heard from anyone. I’d be A little impressed if I got a response to this review from management.
Name removed
Phone number removed
2024 NoBo 19.6 purchased on Friday 6/14/24
Alpin Haus has great after the sale customer service. We always get someone to answer the phone or call us back and respond to our needs. Very friendly and efficient. Highly recommend them.
My sales contact, Rich, was wonderful.
Bill and team did a great install. It was evident that they have experience and take pride in their work.
The only thing I would mention is that some put their food and drinks on our home AC unit, which made me a little nervous, but, no spills, and other than that everything went off without a hitch.
Tom from Lou's Electric won't be here until tomorrow (a week after install) due to a mechanical issue. I got a call from Saratoga Bromite today so they will come pending electrical work and inspection. Pete from Morris Fence put up the temporary fence and measured for our fencing.
We are good. Thanks so much for a positive experience. I have been waiting a lifetime for this pool and hot tub. Jim and Linda (Petterson) Law
The final price came in on budget and on time. The install was also very professional.
I just bought a sea doo switch from Alpin Haus and I am extremely happy with their service. I knew nothing about boats and they answered all my questions.
The only reason I do business there is because of Jonathan Baker He is one hundred percent
Everything else I’m not impressed
Friendly , kind , able to talk about products , RV’s ,
And understand each others , they try to make it right
Great customer service. Did a great job with our Rv
Very good service. Everyone chips in to provide service and resolve mechanical issues. Good team work
Tom
The service and the folk at Alpine Haus were great. The workmanship is excellent and completed as expected.
I would not hesitate to take my RV back there and certainly would recommend them for any work to be done.
Thank you