based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The finance manager was unprofessional and rude. He outright told us that our refrigerator would die after a year or two so if we didn't buy his warranty, we would be on the hook for thousands of dollars. Very shady. This left a very bad impression on us after an otherwise pleasant experience.
Nice service advisors, service is done quickly and they have a great waiting area
Quick, accurate, friendly
The sales department was great and helped me find what I was looking for
Good quality. Better prices for those who bought the rv from you. Friendliness.
Friendly people
Communication is bad.
Friendly and helpful Service Manager
Great buying experience
Service continues to be exceptional!
Service personnel were very professional
Attention to detail and keeping me well informed as work progresses on my unit.
Services are very good.
Easy to work with, everyone I felt with was awesome. Got me in and out in no time and on the road same day. 10/10 recommend
T
I am very happy with the RV I purchased, I did a walk through a few days ago and was very happy
everything is good
We went in as strangers, and came out like family. An absolute pleasure to do business with Alpin Haus and staff , with big thank you’s to Geoff , Kathy, Mike, Kayleigh, Jeff and all the other friendly faces. My wife and I consider this business and staff a blessing to have dealt with
The group at the oak ridge location are exceptional. Very serviceable ,very patient,
Willingness to help and very thorough.
They took the time to go over every aspect of our trailer purchase and then some
I would highly recommend them and their service department. It was a pleasure dealing with all of them.
Service was great people are very hospitable and easy to deal with.
Service at Amsterdam Alpin Haus has always been excellent. I’ll never let anyone service my RV but them, if at all possible.
The staff. Everyone that worked with me was knowledgeable, polite, and followed up as expected.
Tyler took the time to ask questions and really listen to what I wanted and needed. This made the whole process quick and easy, and I ended up selecting a camper in my budget that has all the features I wanted. Even going in pre-approved, Keith was able to get me a better interest rate. I felt informed about my options, but never pressured. 100% recommend!!
Steve, the service advisor is excellent. He is extremely thorough and does not use high-pressure tactics and listens to the customers needs. As a hospitality professional, I feel very comfortable working with Steve.
Josh was/is very supportive and knowledgeable!
Everybody was great knowledgeable and very helpful in all aspects.
Everything went well for the purchase. I was very pleased about the entire process.
Matt and Steve were so incredibly helpful. Made the buying experience the best I have ever experienced.
The Service Department is very committed to listening to customers and understanding their concerns. They record every issue and they make sure they have a technician look into these issues. Although we did not purchase our RV from them. They did not disappoint and took the issues with our camper on and completed everything. They worked with the manufacturer to get the warranty to cover everything. Very amazing service department. Moving forward not only will we be returning to Alpin Haus for any future service needs we will Definitely be returning to purchase our next RV.
Always great service and great staff!