based on 723 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not a single issue that I have had with my camper has been covered under any sort of warranty. I would not recommend alpin haus to anyone nor will I ever purchase a camper from alpin haus again.
Super friendly and easy to work with.
Everyone at Alpin Haus has been super helpful and accommodating.
Was told multiple times that my trailer was gonna be in it was only gonna take 2 to 3 weeks. I ordered it and it ended up being seven weeks. Told me it was gonna be in so I booked a room because it’s a 4 Hour Dr. for me all of a sudden Thursday comes no trailer.and you guys did nothing for me
Higher quality than others
My husband and I recently purchased a pontoon boat. We had also purchased a snowmobile a few years ago. The sales associates were knowledgeable and a pleasure to work with.
It is a guarantee that no one will answer your phone when I call, whether it's the main number, the Service Department, Sales or a direct line. It is also a guarantee that no one will return my call when I leave a message. I had to drive over 10 miles to speak with someone in person because I couldn't get anyone on the phone. That person told me that there are three people who could assist me, and they were training the other two and was completely overwhelmed. When I spoke with your representative at an rv car a few months ago, I was told that the issue with getting no one on the phone was resolved. Absolutely nothing has changed.
Lower your prices
Superior sales and service in both product and staff.
I was told on Monday that all of the parts for the repair of my Popup RV were in. I called three times the subsequent Friday (Nov 7th) and left messages but no one responded. At this point, the proper report seems "incomplete"
Quick, efficient, friendly service !!
Sales person was supposed to call me back regarding putting my camper on consignment, but never did.
I am having an issue with service. I brought our RV in for a service due to a manufacturing defect. There was a claim number with Grand Design and documentation. Service never contacted Grand Design on the claim and reported the damage in a complete fabrication. It was not what I reported or told Steve or the people in Middletown what happened.
Saratoga branch has always been good for doing business with.
My appointment to get my RV serviced was at 10:00am. I arrived and checked in with the service department at 9:45 am. At 11:30, my Rv had not yet been taken in to be winterized. I went back to speak with Scott who told me it was out of his hands as the service manager was next door speaking with the service technicians about why my camper had not yet been taken in to be winterized.
When I drive over an hour from Chatham for service, I expect my appointment time to be kept. My time is valuable too. If the technicians can’t get to my camper, I would expect a better explanation from the service advisor than, “it’s out of my hands.”
The man that repaired my BMPRO did an excellent job. He provided feedback and kept me informed during the whole process. His diagnosis was accurate and he installed the new BMPRO in a timely manner. Also thankful that this service was covered by my extend warranty.
Their service department is the best we’ve experienced over the last 30 years that we have been camping.
Great service and I like that someone answers the phone
My grand design has been a disaster but every one I’ve dealt with there to solve the problems has been great from sales to service everyone has been amazing
Rich head of service and Nick the service tech took care of the issue that I had with my camper ordered the parts and will complete once they are in . Thank you .
Despite have the wrong appointment time and showing up 2 hrs late, my husband was taken right in and the camper was inspected fully. We only wish the tech had perfor.ed the NYS inspection that is normally done because getting the camper somewhere else to have a NYS inspection can get complicated
Customer sales and service The woman at the front desk is the best ! Very friendly! and efficient. She always finds us what department we need and where to get what we need . Amsterdam Alpin Haus stored our airstream even though they don't sell them there ! Great place !
I got charged $230.00 for a set of spark plugs!
I always appreciate that. They’re very helpful.
Michael in the service department was fantastic at getting everything I needed done and kept me informed along the way.
Great communication and customer service!
Good communication, staff is incredible, Your service dept is well organized.
Your service left my water pump on killing my Batteries and refused to replace my Batteries. This is not the first time you gave poor service and broke something on our rig. When I bought my Grand design after returning from Texas I dropped off our rig and told your service manager that with the freezing temperatures it needed to be put inside so it would freeze. Well that didn’t happen and our hot water heater froze and broke. Again you tried to get me to pay for it.
This time your service department also couldn’t decide weather I had 6 volt or 12 volt batteries because every time the talked to me it changed. So in short your service department also is in my eyes either corrupt or just really bad liars
They explain every detail of the work that was done. He showed me how to hook up for flat towing, and procaustions when towing.
No returned phone calls, lied too, said it needed these parts when it didn’t, communication sucks. Johnathon shouldn’t be working there.