based on 2469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They have always been reliable and I appreciate them. I would recommend them to anybody who is looking to purchase, repair and/or maintain their boats.
Please do not require partial payment for work done when you have our trailer at your facility. This is ludicrous. We have been good customers since purchasing our trailer from Garlick. Your service department has been less than professional to us in the past. The Sales department is phenomenal with their customer retention skills. The manager understood exactly our problem and corrected by becoming our point of contact for any Alpine Haus needs. Every time your service advisors get involved there is a concern.
Your Service manager Chris has been very helpful throughout our relationship
Name removed/Patricia Drain
Phone number removed GCB
Phone number removed TAD
Prompt and courteous service
Good communication between customer and service department
We liked the price of the RV we purchased and the employees that we dealt with. Jason our sales person was very helpful and knowledgeable. It was a pleasure doing business with Keith.
Allow you to drop off your RV on a Saturday.
Rusty, in the service department, is wonderful!
This is truly a top notch dealership, with comprehensive, friendly service! I did not feel pressured and every detail was taken care of. They even made me a cheeseburger for lunch while I went through my RV onboarding process!
Super helpful!
I hit the one thinking that I had to next hit zero as I wanted to give you a 10!!
The service department took care of the items needing repair and worked to cover items through our service contract
Russ, my advisor, was very helpful. He took an interest in my camping history, and suggested season ending services that Alpin Haus offers.
I always enjoy my time at Alpin Haus!
Always had great service and everything handled very professionally.
There is no high pressure sales here. The Customer Service here is excellent! The first time we visited , it was at the end of the day and in the pouring rain. Asa went above and beyond and spent time with us looking at 5 units after closing. We took 2 years and visited many dealerships. We researched alot of options and had a pretty good idea of what we were looking for. Alpin Haus was very good at listening to us and helping us move forward with our preferences. In addition they were extremely helpful with securing financing for our RV with very good rates. George and Keith were very accommodating with getting all of our questions answered and made the closing very easy!
Sales and Service people are great to work with
High quality product, very friendly personnel, environment and service and low-pressure sale.
We were very thankful for the call and apology from Rich Hatala after we were extremely disappointed about some of warranty work and the length of time it took to get results. We have delt with Alpin Haus for over 50 years and this was the first time we felt no one was listening to us. Because of his call we will continue to work with them when we need a new RV (not right away- this one isnt broke in yet!). We are still disappointed the manufactures no longer provide a owners manual for new motor homes- and realize that puts a lot of questions and problem solving back to the dealership.
Richard and Betty Filkins
Westerlo NY 12193
The product was exactly what I was looking. Adam king the sales person made a smooth process making it possible. The financial manager Matthew Mincher process the loan applications step by step, follow up with question that came up. Excellent service all around.
Very personal and helpful
Your customer service representatives are absolutely first class and that makes all the difference in the world.
The staff is friendly and very knowledgeable.
Alpin Haus listens to your concerns and works with you to resolve any issues.
Friendly knowledgeable staff, excellent service
every one is friendly, customer service is great
From purchase to repairs and service the staff is a pleasure to deal with and very helpful with everything..
Customer responsiveness
Answer the phone. If message needs to be left, listen to it quickly and return call quickly on number that is told on message.
We are very happy with your service. All your sales people and technicians are friendly and helpful. They go well out of their way to explain and answer your questions. They have an enormous amount of inventory and can match you up with the best available RV’s.
They stand behind their products and communicate relatively well and keep you informed as to what’s happening and you can work with them
Helpful !