based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have had several minor issues that have yet been resolved. Service manager was looking into some of them. Promised me a phone call by the end of next business day. 5 days later still no word. Worst service company ever
I was not able to reach the dealer by phone at all. I had to drive there to get an appointment. Over 50 miles. And I purchased two rvs from them. They were able to get me one and resolve my problems however. Some things were covered and some. Were not. I do appreciate there help in getting me going. But communication is very bad.
Brian did an excellent job recommending the proper replacement part to enhance the functionality of my old boat trailer.
While it’s a little soon for us to share our thoughts on the product we just purchased (day 2, loving it so far though) we can share that the entire experience with Alpin Haus in Port Jervis, from start to finish, was a 10! Each associate, from sales, to service, to finance, was exceptional! And “demo Dan” did an amazing job walking us through our RV covering every aspect of it, inside and out! What a great touch and testament to the teams dedication and interest to truly ensure that their customer understands what they are purchasing and can take full advantage right away! We are not only excited over our purchase, but also over the relationship and partnership we truly feel we will continue to have with Alpin Haus of Port Jervis.
Alpin Haus had the travel trailer we wanted in stock at the right price. They made arrangements to have the RV delivered to our seasonal camp site. The pre delivery instructions from First name removed were excellent. I would recommend Alpin Haus to a friend.
Everyone i worked with were great!! No high pressure salesman. We changed our minds a few times and they were very understanding. They were very patient with us, they showed us numerous rv .
Everyone at Alpin Haus was very friendly and helpful. Nick was able to steer us in the right direction on what we wanted. Jeff was very informative when we went to pick up our RV. James made it a little less painful parting with our money. Will definitely do business with Alpin Haus.
good tech service
I would like to talk to a real person when I call the service dept instead of waiting for a return phone call.
I've always been satisfied with both sales and service at Alpin Haus. We are now on our second tow-behind camper and years ago we bought a pop-up camper from them. They've always been a great place to do business.
We are very happy with the service we received from our advisor, Randy R. Knowing that we live in our fifth wheel full time, with our cat, he went out of his way to make sure all out warranty parts would be in stock in time for our appointment.
This was my first time using Alpin Haus. The service team members were fantastic to deal with in getting the work scheduled and when I arrived the day of service. The mechanic was a very nice gentleman and completed the work perfectly. I am very pleased with Alpin Haus and will use them as our go to RV shop going forward.
Brian is very nice. Knowledgeable and goes over everything.
I'm not happy that you charge for a road call when the call is for a warranty repair.
Extremely professional and friendly! Highly recommend!
Well the main issue is mileage from my location if something goes wrong even with the very best care things are prone to fail and it’s at the expense of the individual to return the merchandise for repair
I brought my unit in mid April for few little easy fixes. I had to wait to be completed until mid August
They never answer the phone, they do not return calls, they do not answer messages
They forgot to shut off the house batteries, which drained them dry and stayed like that for months with the consequent damage
They told me a balance amount and when I went to pick up my unit they wanted $400 more
I asked to fix the rear left light, they charged me for that, but still not working
Two years ago they broke a piece of my slide out. They recorded the damage commiting to fix it, but the new management refused to honor the commitment, saying that it was not their problem
Somebody climbed to the roof, leaving a sniker rubber mark, then they vandalized my unit carving a word in the left wall with a sharp object
After I picked up my unit I found a recently dead rodent in the kitchen cabinet
About what you can do to make it right? That, you will have to figure it out. Me, I'm NOT coming back there, that is for sure
Excellent customer service, very knowledgeable techs. Very good at explaining everything to the customer. Fast turnaround on repairs (once they get the parts which isnt their fault)
great team, very responsive. We appreciate how the service writer and technicians handled our special needs.
There was a problem delivering the trailer to our campsite. The first time there was no truck available for 2 hours or more. We arrived a little after one and did not get to our site to around 5. Otherwise, we are very happy with the service and the people working there.
Charged my card without permission
Service department is Aces with communication and fixing issues
Your technician did an excellent job installing the window in our recreational vehicle. The problem is that I had to pay for two windows. Because I measured the first window it came in and it did not fit. I was charge for the window.
Very helpful. Glad they had a canvass shop too. A well rounded place of business.
More thorough inspections of equipment. I discovered my refrigerator was not wired correctly when I got home with my new trailer (2022 jayco jay flight slx 8)
So here's the story. I inquired about any available jet skis at the beginning of the 2022 summer season. I was told nothing was available but I would be put on a contact list if anything came up. Okay great, I never got a call, but then wanted to place an order for something for next year. I try calling and don't typically get through easily and don't know direct extensions, and people don't call back. Finally get the phone number of someone to call directly from a friend of mine who orders almost every year. So I call and get a hold of Mark to place my order for next year. He tells me nothing about an available jet ski that is in stock (assuming it was there at the time I called) even though i have been on the "waiting list" all summer. So I discuss with Mark what model to get and gave payment info and sent my ID. I was told I would get an email back to confirm and continue the process and received nothing after a few days, so I call the store again. Now I speak to Lindsay who tells me he sees no record of my deposit or sale and he doesn't know how I could have ordered because he is the only sales person. So I told him I called and talked to Mark, but there is no record of me reserving anything for next year. Magically though, there is a jet ski available for this year. Again, I believed I was on a wait list for anything for this year, but wasn't contacted about it. So Lindsay offers for me to come look at it if I want it for this year.
Happy to say I loved the jet ski and began the purchasing process. Again, no record found of my $500 deposit that I thought I did previously for next year's jet ski, so we figured that out and moved forward with the purchase.
Pick up day- arrived for my appointment, wanted to go see Ron to do finances but was sent to see the jet ski first. Had a great appointment with the service person to explain about the jet ski to me. Returned to complete payment and Ron was then busy for around 20 minutes with another appointment?! Okay cool. I'll wait as the impending storm is coming and I just wanted to go get it in the water before it rained. I know- weather is not your fault, but we were anxious to get outta there with our new toy and didn't appreciate the extra wait time at the end.
The moral of the story for me is that when people are making these BIG purchases, it may not seem big to you because you all do this on a daily basis. But I just felt this entire process was completely disorganized from my perspective. I stated in the store that I thought Alpin Haus was lucky they were the only ones in town to do business with for jet skis and boats, or I would have definitely taken my business elsewhere.
If you'd like to make it right I would appreciate a response of my experience to let me know if this is typical for the sales process or not? I would really appreciate my first service fee be waived when I return with the jet ski for the service it will need after running it for 10 hours and also winterization. I will not need winter storage. Thank you for your time.
Great staff & service. Very accomodating.
Our salesman was very professional and took the time to show us several models of the RV we were interested in. The walk through with a service staff member was very informative and well done.
Lance and Vic did an excellent job on my camper
lack of communication. My father has been having issues pre-Covid and even after i got involved it took months (about 3) to get resolution with me having to be the one to ask for updates. The technician was great and quickly resolved the problem. But for only being there 30 mins the cost to get him there was outrageous. When my father purchased his RV he was told you would come winterize it for free etc seems to me lies told to an elderly person to get a sale.