based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys are the best
Bought a new camper and alot of things wrong with it and it has taken a long time to have it fixed and was told that it was all fixed and it's not, they should be taking a few thousand dollars of it
Lindsay told me about the jetski in a box waiting for parts told maybe 30 days or more to be ready and he nailed it! Got it before 4th July and I love it. Ron was great also!
I had some work done when we were camping with a mobile company. It did not come out right. We went to alpin Haus to get information about the repair and got the right parts and good information on how to install them from the shop. Thanks again for your help.
Dropped my camper off over the weekend for a Monday appointment never heard from anyone until Thursday saying it was done. Just maybe a little contact estimating how long job would be. Very happy though with the staff and service. Thank you.
Dominic Mayeo in Amsterdam was so polite, extremely knowledgeable and had outstanding customer service. He was a true professional and you should be proud to have him. Charles the salesman was also extremely knowledgeable and professional. All my questions were responded to honestly and they always knew all the answers. Kudos to you young men!
EVERYONE was very friendly and helpful. Couldn’t ask for a nicer group of people.
Personal service.
Parts department is outstanding. Matt sicko was the most knowledgeable and outstanding tech to do my showthrough with. Camper was bought sight unseen, love it in his driveway! Best purchase ever. 👍👍👍👍
All the employees are so professional and know what they are doing and what true customer service is. They went above and beyond what I expected and had my propane leaks from recalls repaired and back to me in a couple days. I will definitely bypass the port Jervis location just to come here.
Your service department fix my trailer perfect. The guys were great. I just had surgery and they hooked my trailer up for me. Thank You
Love the service at the desk for testing one’s pool water. Very efficient crew. Whenever we have a problem or question regarding our pool’s operation, it is always handled with professionalism.
service appointments timely and complete
John was the technician that came out to fix a leak in my camper.
He was the best!!
He knew exactly where to look and found the problem in no time.
Thank You for a great job!
I used the service department to do repair work on my RV. It was easy to make an appointment. I was able to give the department a 27 day window to make the repairs and the work was on on time. The service representatives I dealt with were friendly, able to answer my questions, and kept good communication with me through the process. They also did all the coordination with my Extended Warranty company. Understanding the challenges of supply chain and labor shortages, I was very pleased with the quality of work and with the time it took to make the repairs. I will definitely use again.
Kind, friendly and very helpful service desk employees. When the work was completed by the technician my camper was clean with no trace of someone doing any work inside. The counter top replacement was done in a timely manner within the limits of the estimated replacement estimate.
Products are the best in the industry. .your service staff is above and beyond. Very smart and knowledgeable about the products they are working on plus they are ALL very kind. When your having service done you can relax and feel like your at home. Thank you .
The people who work there have been class acts from the beginning. Very helpful, nice and easy to work with sums up doing business with Alpin Haus
Fast and kept informed. Service time as promised, friendly staff.
Very efficient, quick, courteous, and professional.
A joy to do business with and for reliable camper servicing.
Great snd knowledgeable service.
Your service e department in the port jervis location is very good louis and Krystal are on top of things
I brought my Travel Trailer in because the slide quit working. When I was called to come pick it up I was told it was fine and the only issue was it was hooked up backwards. In was always in and out was always out- how could it have been backwards? What i think happened was it was off "track" and when my husband manually brought it in and out it aligned it and started working because there was no resistance. We never tried it again before dropping it off. I would have still paid for the service and diagnostic fee, but theres no way the switch was hooked up backwards. Disappointing.
Always excellent service. We have our pool closed and opened by Alpin Haus. Last year we had the liner replaced on our 24’ Radiant pool. The crew is friendly and always willing to take time and answer questions. Jamie and Erica promptly respond to phone calls and are always very professional. Wouldn’t go anywhere else.
Dave Horney, the Service Manager, worked with me throughout the long process of a Warranty Claim to repair a broken awning. Dave went above and beyond. He was very courteous and professional and overall an absolute pleasure to deal with.
Everyone at Alpin Haus is a pleasure to deal with. I highly recommend contacting them for any of your RV needs.
Ted Howley
Only fixed the slides, stove and hot water heater still not working. It is a 2 hour drive my home and the trailer remains unusable. The service manager told its it was ready for pickup although the other issues were not fixed and we took on the road and spent a week without water. It would be helpful if someone could go over the issues maybe at this point via FaceTime, we were told you do not have enough seasoned techs to address our issues, so unacceptable with all the time we have spent taking it there and now still have issues
Must communicate with costumers more often and meet deadlines!
Sales and staff very friendly and knowledgeable, any questions sales didn't know they were very qick to find the answers. Nice camping and accessories store, great place to do business with.
Very professional services from the sale, payment and walk through. Was easier than I expected!