What our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great workouts and excellent coaches!
My sister had class , she started , but she was stopped and asked to leave. The administrator thought she was in a waiting list, but she had confirmation for the training. My sister complained, but nobody did anything, and the administrator didn’t even apologize.
My sister , Olena Skvortsova , doesn’t speak English, so I spoke to the administrator who made this terrible mistake. It was an unpleasant conversation, and I told her that we wanted to withdraw from your club, she wasn’t interested. The manager knows about this situation, but she needs to call or write again to hear about it in person. But, frankly, I think it’s enough that we complained and sent confirmation. But, apparently, this is not enough. Unfortunately.
The tempo set by the coaches. I always leave feeling satisfied with each workout. The coaches take the time to get to know their clients and genuinely want to see them make progress.
Friendly coaches and staff. Great environment that builds community.
I enjoy the HIIT style of training and how well planned the workouts are; so my body doesn’t plateau and I can keep a steady pace of improvement.
It’s different every day . The instructors are knowledgeable
The studio is well maintained
Love the Orange :)
Very encouraging workouts! I love the friendly competition! It really helps me push harder! I love how none of the workouts are the same.
Love the format, length of time, array of workout styles and class options. Only reason I didn’t rate a 10 for this specific location is because the placement of the #4 weight floor spot baffles me. Why isn’t the whole thing pushed down a foot so that person actually has room to workout? There seems to be space after #9.
I like that I push myself each time to get 12 or more splat points. I love that. I’m in and out. I love that the instructors are so fun and friendly. I love the strength classes.
The variety
Pricing is very expensive compared to
Other gyms
I really enjoy OTF because of the structure,the dynamic and engaging workouts, and the sense of community. Personally, I have always done a lot better with group fitness, rather than going to a gym on my own. I love the structure that OTF provides. I like that i don't have to think or plan anything - i can just show up and know that I will get a great workout that is similar enough to demonstrate improvement but also dynamic enough to keep me engaged.
I also enjoy the sense of community at my local studio. When I go to OTF Bradlee, It is so nice to pop in and see your favorite sales associates, coaches, and fellow members. It adds an extra level of energy to the workout even before it starts.
Variations in workouts, cleanliness of the facilities, trainers and staff
Love the coaches, the atmosphere, and the simplicity of being able to follow along even as a new client.
The workouts are challenging and vary a good bit.
I like how we move from one station to the next. I have definitely seen progress in my fitness level and the muscle tone that I have developed in a few years.
Variety of workouts
The equipment is failing, the fan on my treadmill yesterday squeals when turned on, a number of the ipads on the rowers do not correctly record the information. It showed me getting over 700 watts yesterday and there is no way that I can row 700 watts. It just seems that there are more and more equipment issues and other studios have the upgraded treads that go up to 15 MPH and are more comfortable to run on. I hope that this studio will be getting equipment upgrades soon.
I love orange and our coaches/staff!
Fantastic music and coaching
The workouts and the motivating environment.
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I can work to my level and keep improving and pushing to my personal best.
The variation and challenge as well as the coaches
Upgrade your equipment. Add more free weight selections.
The coaches are awesome and I love the classes! Best place that I have ever worked out at.
I love the variety and intensity of the classes, and the direction and support that we get from the coaches. I leave each class feeling 100 x's better than I did before!
All workouts are varied, challenging, and well led by fitness professionals. Also, group environment encourages participant support, as well to challenge oneself to higher performance levels than individual workouts.
Absolutely, love the workouts.
I love that everyday the workouts are different! I also enjoy the benchmarks and competitions throughout the year.
Support from Coach and peers
Retain coaches and receptionists at Bitters location. Lots of staff turnover. Very kind and competent personnel leave this studio way too often. Also, offer more 2G and 3G classes during the week.