based on 3195 ratings.
What our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Na
I signed up in the Pompano Beach location last weekend. First of all, everything I have experienced at that location has been phenomenal from the start. A very positive experience! The facility is spotless, organized and well maintained. EVERYONE on the staff I have dealt with, from early walking in the door questions to signing up to your fitness instructors have been friendly, knowledgeable and helpful.
A special thank you goes to my class coaches, Lisah and Kalli, who have both been very patient and provided personal attention during busy classes to help me understand what all the numbers on the screen mean, demonstrating how to work the equipment and overall just helping me keep up with the workout as best I can. MUCH appreciated Lisah and Kalli!!
I have only done two classes so far, and it can be a little overwhelming at first with all the changes in pace, moving to different machines and so on. But even by the end of the 2nd session, I started to feel a little more in the groove and felt confirmed that this was what I wanted. It's a tremendous workout, it pushes me and gives me direction so I have the right mix of cardio, strength and endurance to be effective. And that is EXACTLY why I joined Orangetheory Fitness.
Whatever the highest star rating I can give is, please put me down for that!
I really look forward to becoming a more fit, healthier person while having a lot of fun doing it at OTF!
Thank you.
Jim
always different nice coach goes fast
Love the science behind the workout, the difficulty, the trainers helping if I’m doing something wrong, the equipment. I love the ease of getting a great workout, with the plan already done and equipment there.
We were charged full price when there was a special for 99 dollars and the band. I was charged 300 instead of the 99 and was not offered the correct amount that is listed on your website and we gave brought this to their attention and have gotten no where .
The variety. The music. The coaches. The location. 😊
Every day is different - I like the variety. I have seen progress in my ability to run longer distances since tread 50 has been added. The coaches are very inspirational and knowledgeable. Music is generally upbeat and adds to the workout.
Todo.
El método me tiene enganchado y he probado muchos gimnasios en mi vida.
Los equipos son fabulosos, están muy nuevos y son bastante modernos.
La variedad de clases y la cantidad.
... Y sobre todo... el equipo de Murcia, que son una caña. todos ellos, los coaches y el personal de recepción... FABULOSOS!!!
Très bon centre d'entraînement.
I love how I feel after. Love the support from the coaches and the atmosphere of the facility!
I like that it is efficient, and that I do not have to program it myself!
The coaches are great! They learn everyone's names and give good feedback on the exercises
OrangeTheory is where it's at if you want a workout that's going to target every area, challenge you every day, and create a better version of yourself every time you show up. I love my location, OTF Granger, because the coaches are 100 percent devoted to all of the members. They are passionate about their career, and because of that passion and their positive support, I naturally want to push myself and believe I can. Love OTF so much. It really has given me more life. I can't emphasize hiw much it has positively changed my life.
It’s structured and accommodates people of different fitness levels. I also like the energy and team spirit. Everyone is so motivating.
I think it's great! My rating at "only" 8 and this comment is a challenging one because the friends I might not recommend OT to would be those who are older and/or not in reasonably fair shape and not as able to go as intensely as the OT model seems to be.
Hello,
Over the years, I have watched this location struggle with coaches, front desk staff, and overall membership excitement. I have traveled quite a bit and been to many locations. Coaching quality at locations like Charlotte or even smaller locations has a better overall coaching staff for various reasons that I will share. Still, first, I must share my disappointment at hearing that Mo will be leaving. Mo has done a phenomenal job of coaching and keeping his classes motivated. Mo seems excited to be there, and you never get the feeling he's going through the motions, nor does he ever make the class feel like it's a "job." When I heard that he would be returning, I was elated that Toledo would finally turn around. Now, to hear that he will be leaving, I don't know how much longer I can stay as a member. The other coaches are very friendly and wonderful, but their lack of motivation and excitement during classes is getting old. It doesn't excite me or other members I have spoken with to come to class. There isn't a member in there who enjoys doing a 14-minute row without inspiration from a coach sitting in silence with only music playing. If members wanted that, they would go to Planet Fitness or a place like that and pay $20/Month.
Coaches and floor exercises.
I like the variety. Coaches are great and motivational.
The coaches and workout are great as always. However, the lack of customer support that the front desk displays is disappointing. From the moment we signed up to the lack of service/support/communication with the heart rate monitor I purchased here, multiple issues that were not addressed until the moment I requested to cancel membership for both my son and I. My husband was going to sign up but due to the struggles he held back. I’ve been a member at the cinco ranch Katy studio and it pales in comparison to the front desk enthusiasm and welcoming to assist experience there. I will be moving to another studio for sure, sad that Aliana studio which is close to where we live, lacks proactive customer support and due to this reason we cancelled.
I love the community that you guys have created at OTF.
everything
I like that it is broken into 3 different sections, music is upbeat and the OT band gives instant feedback to either push myself harder, or slow down.
Consistency in staff!
I am actively going through chemotherapy. I have done 3 classes and have felt really great afterwards. I appreciate the OTF coaches who have taken the time to help me when they see I am struggling. Fran and Matt “ROCK”. Love both of them. I am hoping that once I have completed my chemo I will be able to start seeing some great results. I love this class concept and that I am accountable to be there on time.
I love the energy and community feeling at OT Milpitas. All coaches have been positive, clear and supportive. Eva, whose class usually fits my schedule, has been such an incredible coach, always willing to offer encouragement and advice. The front office staff is so kind as well- they are creative, efficient, patient and welcoming. I’m so glad my husband and I decided to try OT Milpitas together!
The personal heart monitoring means you can go at your own pace more effectively. Especially when starting out, it doesn't matter what everyone else is doing, or even what the coach is saying - you can look at your own data and decide if you should push more or not. I would say it's ideal for people who aren't traditional gym folks, like myself, who aren't motivated by competition with others but more personal goals.
The coaches are very knowledgeable and they not only give great fitness but also a great community experience!
It’s challenging, and never boring because it’s never the same.
I love the coaches. They push me to get better and try harder. Also the music helps me to stay focused and dig deeper!
Intense, but the instructors make sure to tell you to go at your own pace if you’re feeling it too much