What our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Different every day
I like the variety.
Over the last few months, the studio has had a few unfortunate events where the coaches did not show up for their classes, or when, for several days, the OT beat connector/screen was not working, decreasing significantly the experience for the members. It would go a long way for the managers/leadership to apologize to all members for this decrease in quality of service (an email is free and would have shown that the studio cares about the quality of the service it provides to its members). Lastly, today there was no running water which prevented us from refilling our bottles (or go to the bathroom and safely flush!). We were encouraged to either buy a ridiculously expensive water bottle at the studio or go to the grocery store across the street (not all members come to the gym with their wallet). If the studio had send one of their staff and bought water at the grocery store and offered this for free to the members, it would have shown that the it cares about its members and the level of service it provides to us. Please step up the level of service !
I love that each class you get a different workout routine so it stays fresh! The coach is there to correct my form to make sure I’m working the muscles correctly without injury. I look forward to coming in every week and getting a good burn!
I love that I can show up and and get a solid workout without having to think about a thing. And the results! I haven’t had true muscles in years until I started Orangetheory. I love that the workouts are always different too.
It’s good stuff for our bodies and the coaches are fun and motivating!
I like that I can push myself as much or as little as I want or need that day, and the coaches are supportive and encouraging.
Everything! The coaches, music, members, and community make working out fun and addictive.
Super friendly!
After the 7:30 classes were all removed after I pre registered, it makes it hard for me to rank the studio high. I’ve enjoyed coming here, but now with this sudden change during the push 30 challenge it makes it hard for me to give high remarks. I’m extremely disappointed in this decision and would like to make that known. I kept quiet in January when 2 classes a week were changed from 7:30 Orange 60 to the new 50 minute classes and I regret that. It is my hope that the studio comes to the realization of this mistake and reverses the removal of the other classes. If this doesn’t happen I’ll need to drop my membership to one class a week or cancel all together.
The coaches are so motivational, pushing me as needed. I like the workouts. They really push me and I do more than I thought possible. I like the use of heart rate monitors to achieve splat points. I like the overall atmosphere of low lighting, cool temps, and good music. The equipment is kept in working order. I like the accountability by booking ahead.
Every session is different, there is so much motivation in the room you want to push yourself. The addition of Ben and Paul as coaches is great and they both bring their own style to classes meaning we have such good coaches.
I have achieved so much and that is all down to the support in the room and my gym buddies.
The mix of exercises
The mix of cardio, weights, and balance exercises, and of course the high energy music. The coaches are really great - I always appreciate Sam, Angela, TJ for their energy, enthusiasm, motivation!!
The trainer's and front desk. There are excellent.
I love it! I have never felt better…It’s just what I needed at this midway point of my life…The instructors are amazing, friendly, supportive and encouraging every moment of the class. Bravo!
The tracking through the heart rate monitor!
The variety of the workouts!
The awesome coaches guiding us through
I like the templates and the coaching.
Discipline and cleanliness
I like the community feel to the gym. I love that when you’re traveling, you can drop in to any Orangetheory. The workouts are always different and there are signature workouts, challenges , and benchmarks which keeps you going.
Everything
Everyday is different. I love that I just have to show up knowing I will get a great workout with variety. The SA are all so friendly and accommodating. The coaches know everyone and how to motivate each one of us while recognizing the gains.
For years I was a member of LifeTime Fitness and loved the facilities and amenities. But I never felt like I pushed myself in my workouts. OTF has been a game changer. With the heart rate monitors and tracking of everything you do, you push to be better every workout. Coaches are trained and care about the progress of every member. I’m part of the OTF community with great friends that hold you accountable.
I love: Orangetheory, the coaches, the social events
Dustin and Stephanie are great coaches! All of the Coaches are encouraging and supportive. Facility is clean and organized.
The variety of the workout and enthusiasm of the coaches.
Fun and challenging classes. The coaches are knowledgeable, motivational and ensure exercises are being performed correctly and safely. Exercise modifiers also demonstrated if you have an injury or looking to increase the challenge intensity.
I like the structured nature of the classes and how they repeat so progress can be tracked.