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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great clean every time.
Everything turned out great! The technician was polite, friendly, and efficient.
Convenient reservation system, quick drying carpet cleaning, very informative and courteous employee.
Very efficient cleaning by tech
Work was done quickly and efficiently. Friendly service worker.
I am so pleased!! Zerorez restored my carpet that was stained to looking great again. The stains from my dogs are gone and it looks and smells fresh! Chad did an awesome job! Best carpet cleaning I have ever got! I would highly recommend Zerorez!
The carpets always look great & you don’t use chemicals or shampoo
Love the process, very professional, and detailed, always does a good job
Hi. This is our second time using Zerorez. The first time was absolutely incredibly and the person who came out to clean our two couches was here for nearly the entire day and did an incredibly thorough job. They had previously warned us about the complications with trying to remove cat pee from furniture; however, by the time he left the couch was free from stain and odor.
This time the person that did the cleaning was here for only a few hours and was not as thorough. Spots are coming back through on the carpet that we had cleaned (some of the spots are crunchy) and there generally didn't seem to be the same attention to detail as the first person. Unfortunately, our cat had another accident and we needed the same couch cleaned. This time when the person left the couch was still quite wet and when it dried, the cat pee odor was still there. Don't get me wrong, it is still better than it was before and had we not had such a remarkable first experience, we'd likely not think anything of it.
I still gave Zerorez a 9 because we were so impressed with our first cleaning and I anticipate that may be more inline with the typical service.
We will definitely try again.
pet safe
Fast, easy and great service.
Dries quickly. Cleaned pathway on carpet and looked much better
Always professional and listens to concetns
Our technician was very professional and did a wonderful job. We would highly recommend.
Technician showed up on time, was friendly, efficient and professional. He carefully assessed the job to be done, provided a quote, which was reasonable and quickly went to work. He followed all instructions about areas to be cleaned and accommodated all my requests regarding moving furniture. I have used Zerorez in the past and have been satisfied but Mark exceeded the performance of his predecessors. He took the time to do the job right and asked if I was satisfied...which I was.
carpet looks the same ... doesnt even SMELL like it was cleaned and for $117 thats insane
Quickness.
Wonderful experice. The tech was great!
Cost
Happy with the quality cleaning solution, fast drying process too!
Show up on time
We had some horrible stains from dogs on our carpet and the technician, Michael, did a great job at getting out the stains.
Easy to schedule, great customer service, high quality cleaning
Ease of scheduling. We’ve had the same technician the past 4-5 times and he’s been thorough and great to work with.
It was easy to set up. Michael was thorough and price was great!
I love the way my carpet looks and feels! As a pet owner I love that I can trust your process!
The tech did a wonderful job, he was kind and courteous. Very knowledgeable and answered all of my questions to my satisfaction. Cleaned my carpets and they look like new! Thanks.
I think it was the best job on my carpet ever. Everything was explained to me in a very helpful and informative way.
The online booking process is easy and convenient. The pricing is straight forward. The representatives that come out always work very hard.
I am very happy with this cleaning process and experience. However, there remains a few stains that could use some more attention. So, I’ll see if the 30 day guarantee really works.