Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 14, 2024 — Rated 0 out of 10 by J.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

This was the worst cleaning I've had from you. The 3 previous times were satisfactory. This guy was quick and just didn't do a good job.

Report a concern   January 14, 2024 — Rated 10 out of 10 by A.J. Zerorez Indianapolis
What do you like about our products and services?

Gentleman was knowledgeable and professional. Someone spilled a coke on carpet later in the day, and it easily wiped away.

Report a concern   January 14, 2024 — Rated 10 out of 10 by Brittany Bonesho Zerorez Indianapolis
What do you like about our products and services?

Easy to make appointments, service is quick, friendly service.

Report a concern   January 14, 2024 — Rated 10 out of 10 by L.H. Zerorez Indianapolis
What do you like about our products and services?

The service technician was very prompt and professional. He had our previous cleaning date and services and was able to offer additional services based on our previous preferences. He did a wonderful job!

Report a concern   January 14, 2024 — Rated 10 out of 10 by Randi Berryman Zerorez Indianapolis
What do you like about our products and services?

Our tech was amazing! He did wonders with our carpet that we thought needed torn out! I highly recommend zero rez!

Report a concern   January 14, 2024 — Rated 9 out of 10 by Adam Spangler Zerorez Indianapolis
What do you like about our products and services?

All around great. The gentleman who was sent to do the work was friendly and respectful. We had almost our entire house cleaned and the carpet turned out great. Took about 6 hours to dry, which was in line with what we were told in the beginning. Cost wasn't bad either with the current promotion. Would recommend.

Report a concern   January 13, 2024 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

The serviceman (Reece) was very friendly and kind. He also respected my property by taking great care during the cleaning. Your cleaning process is terrific! The carpet looks and feels great.

Report a concern   January 13, 2024 — Rated 5 out of 10 by M.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

It was cold and the front door was left wide open for quite a bit of time. The technician stripped our screws from our main duct with a drill bit that was old and should have been thrown away and put the vent cover on upside down. Lastly he didn’t apply the coupon and I had to ask him to update the bill.

Report a concern   January 13, 2024 — Rated 10 out of 10 by R.W. Zerorez Indianapolis
What do you like about our products and services?

Clean. Environmentally friendly, not toxic for my family

Report a concern   January 12, 2024 — Rated 10 out of 10 by G.G. Zerorez Indianapolis
What do you like about our products and services?

Great service On time always nice service people and the carpets look great Thank you for a great service

Report a concern   January 12, 2024 — Rated 10 out of 10 by Curtis Williamson Zerorez Indianapolis
What do you like about our products and services?

I had an excellent experience with this company. Chad Sharp provided outstanding customer service, ensuring I understood the process and then quickly did a thorough and efficient cleaning of the carpet. I appreciated Chad’s professionalism and attention to detail. Highly recommended!

Report a concern   January 12, 2024 — Rated 9 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

I like the concept of no chemical residue cleaning

Report a concern   January 12, 2024 — Rated 10 out of 10 by Ted Wilson Zerorez Indianapolis
What do you like about our products and services?

Low water usage. Dries quickly.

Report a concern   January 12, 2024 — Rated 10 out of 10 by C.E. Zerorez Indianapolis
What do you like about our products and services?

Professional, thorough service and helpful service technicians

Report a concern   January 12, 2024 — Rated 10 out of 10 by Nolen Schmidt Zerorez Indianapolis
What do you like about our products and services?

It seems that spots that have been cleaned by ZeroRez do not come back as quickly as those cleaned by other carpet cleaners.

Report a concern   January 12, 2024 — Rated 9 out of 10 by Tammie Fish Zerorez Indianapolis
What do you like about our products and services?

I have ZeroRez clean our business carpets 2x per year. The folks are always super friendly and accommodating.

Report a concern   January 12, 2024 — Rated 6 out of 10 by K.J. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The pricing is not transparent or consistent. I paid $100 more due to pet stains. It would have been $300 more for the pet stains to be extracted it double the bill. I got carpet protection the first trip and it did not help much.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

You get a deep, through cleaning. The service man, Jacob, was very nice and did a great job.
He was protective of my furniture.
.

Report a concern   January 11, 2024 — Rated 10 out of 10 by Charlotte Macbeth Zerorez Indianapolis
What do you like about our products and services?

The technician was excellent.

Report a concern   January 10, 2024 — Rated 10 out of 10 by Linda Miller Zerorez Indianapolis
What do you like about our products and services?

Very good & informative about carpet.

Report a concern   January 10, 2024 — Rated 10 out of 10 by Heather Luddy Zerorez Indianapolis
What do you like about our products and services?

Everything😀

Report a concern   January 10, 2024 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

It was done quickly and efficiently

Report a concern   January 10, 2024 — Rated 10 out of 10 by Doug Linton Zerorez Indianapolis
What do you like about our products and services?

Jacob was very polite and informative. He did an excellent job cleaning our very dirty basement carpet and did it at the estimated pricing. I would highly recommend Zerorez.

Report a concern   January 10, 2024 — Rated 10 out of 10 by Y.S. Zerorez Indianapolis
What do you like about our products and services?

Chad and Donavan came to clean ducts for us and they did a professional job. We are satisfied with their work.

Report a concern   January 10, 2024 — Rated 8 out of 10 by T.M. Zerorez Indianapolis
What could we do to improve?

Na

Report a concern   January 9, 2024 — Rated 10 out of 10 by Beth Hughes Zerorez Indianapolis
What do you like about our products and services?

Brandon was great!

Report a concern   January 9, 2024 — Rated 10 out of 10 by Jane Cooney Zerorez Indianapolis
What do you like about our products and services?

We were very happy with both the final results (super clean carpets, ventilation ducts and dryer vent) and the thorough, efficient and incredibly professional service we received from Joe. We could not be happier.

Report a concern   January 7, 2024 — Rated 10 out of 10 by Angie Krohn Zerorez Indianapolis
What do you like about our products and services?

Our technician Chad Sharp was very thorough and courteous. Our carpet looks and feels so much cleaner!

Report a concern   January 7, 2024 — Rated 10 out of 10 by lauren mount Zerorez Indianapolis
What do you like about our products and services?

loved the finished job! my technician was great and took his time and was very knowledgeable

Report a concern   January 7, 2024 — Rated 10 out of 10 by Jack Moyer Zerorez Indianapolis
What do you like about our products and services?

As usual, awesome job! Tech was very nice. Only critique would be the call center phone system is frustrating. The tech was held over at another job for a bit and I called there number multiple times and they kept dropping the call. I never did get through to the call center, the driver finally called.


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