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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It took over 24 hours for our carpet to dry, and our technician had three fans going, which he assured us would lessen the normal 6 hour dry time. There are also several areas that did not get clean. We specifically asked for areas where our child had gotten sick to be focused on and we can still smell both urine and vomit, in addition to there being another spot that had not been cleaned.
Kenny did a great job in communication and cleaning all of my carpets and upholstery.
Chad was great! Very knowledgeable and helpful!
My carpet looked so great after Zerorez cleaned it. In one room it even looked brand new.
Timely technician. Low pressure on explaining extra services and how Zerorez works.
Kevin was knowledgeable and very friendly. Great job!
Excellent
The technician was extremely polite and knowledgeable, I am going to take advantage of the 30 day garentee I'm hoping Jake is my guy. I think there's a spot I want to hit 1 more time
Love the way my carpet feels and looks after cleaning.
Cole is also awesome tech
He was very thorough and polite!!
Your techs are always kind and knowledgeable. No high pressure sales pushes, either. We had Kenny this time. Nice guy!
I like the whole idea of no odor and no residue.
The service was easy to schedule and the technician was on time, explained what he would be doing and answered any questions I had. His work was done carefully and with good results.
Our carpets look clean and refreshed. He told us of other services the company can provide.
Overall were pleased with the service.
Very thorough and timely service. Technician was Courtice and made sure I was satisfied before leaving. Asked Tech to be careful of corner wall due to other companies damage with hose. He had corner protection and no damage found.
Professional, Respectful, Priced reasonably, No harsh chemicals or odor. Carpets clean and soft. Technician very professional & knowledgeable.
It would be nice if the techs. would move small pieces of furniture
Did not have 3 rooms and a hallway as your special asked for. Had two rooms and a large (10 x 12) rug which I thought could be counted as the the hallway or 3rd room. No
You said no
The technician called & gave me his estimated time of arrival. He was prompt and polite. He asked me what I wanted & expected for the carpet. He explained what he was going to & how the Zerorez product works. He finished the job and went over the instructions on what to do after the carpet was cleaned and then made sure I didn’t have any more questions before he left.
Fast service, friendly staff, great job!
Nathan did a great job! Our carpet looks, smells and feels brand new!
Very efficient service and he paid attention to all of my concerns and suggestions!
I will definitely be using this service again!
Great experience, arrived on time and afterward the carpet looked great.
Kenny, your associate was very punctual and offered additional services that were desperately needed. We had the additional protection added for a small amount however it was worth it. The carpet is 17 years old and looks great now.
Your associate was very professional
I was very impressed with the outcome of the services I received. The technician was knowledgeable, friendly, efficient and provided quality service. I will be using Zerorez again and recommending you to anyone needing these services!
Efficient and do a great job!
Thorough cleaning with a smile!
On time, effective and a good value.
Matt was professional and friendly.
Thank you, we will use your service again!!
I love the entire process! Derek always goes above and beyond to provide excellent customer service!
Michael done a very good job cleaning the carpet. He was very professional.
Derek was very courteous and knowledgeable about the different services. The carpet came out very clean and fresh. We cleaned the rugs on a day that it rained and they still dried in hours.