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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service! Everything was thoroughly explained, and it was impressive to see the process in action! The carpets were so much cleaner afterward, thank you so much!
My carpets looks brand new! The representative was on time, knowledgeable, professional, and efficient. Beyond happy! Will 1000% be a returning customer!!
Good job
Carpets get clean but not real wet. Drying time 4 hours. Time to clean 3,rooms and steps was 1.5 hours. Professional and courteous
The cleanliness of my carpets after cleaning.
Ease of reporting a stain that reappeared the next day and quick rescheduling at no charge.
Professional service tech.
Professional technician
Easy scheduling, quality service
Loved the guy who came and cleaned, Brandon!
We specifically called to have the vomit smell removed from our daughter’s room. After 24 hours the smell is back. It’s not as strong but still very noticeable.
Fast and friendly service. There was an issue with spots left on the carpet I noticed after they left. I called the next day and they came back and fixed it with no hassle, so great customer service.
Carpet cleaning: timely arrival, efficient service, it works!
I paid 170 to get carpets cleaned and the one room the needed help looks worse than what it did before I got them cleaned. It had some stains from my carpet cleaner and I think if I would have got a new carpet cleaner , they would have came out better!
Derrick did an amazing job. He was professional, very knowledgeable, had good suggestions and nice. He explained and showed me the whole process. My carpet looks amazing. Zerorez has great sales too so the prices were very reasonable and fair. Request Derrick for your next carpet clean.
Absolutely wonderful!
Still some spots visible that were not deeply ingrained to begin with. Still dark in hallway traffic patterns.
Your employee was by himself and in and out in less than an hour. We've used you several times and i don't remember the cleaning service ever being that brief. Maybe it was because he was close to an
hour late for our appointment and he was rushing to get to another job.
Thank you to Jake for a great job.
You all were punctual, professional, and very thorough in the cleaning. Only thing we noticed was that the baseboards were nicked in several areas where paint was taken off. We had to take our trim paint and touch up our baseboards in the basement. Other than that, fantastic job!
I've used zerores on 3 different occasions now. The staff continues to be friendly and helpful-no matter who I engage with. Each time, they have stayed in communication and are prompt in arrival. The carpet is so fresh after they leave. My only wish is for a quick-dry top coat option. Haha
Mathew was professional and did a great job of cleaning the carpet.
Great service 2nd time and I'll definitely hire you guys again.
Everything was great
It didn't take long
Derek was very helpful and explained everything that he would be doing to clean the carpets and told me what to do afterwards, so that the carpet would dry thoroughly. I like the fact that the carpet is so fresh and clean after this service.
You guys get stains out that I thought were absolutely hopeless! Thanks!
I made the appointment for 3/16 but the appointment accidentally got cancelled and they couldn't fit us back in until 3/18 so we are behind schedule they did give us a big discount which was amazing but still set us back 2 days in our move.
The tech I had was wonderful. Courteous and worked hard and our carpets look great.
It worked very well.
I like everything about Zero Rez, they r considered about how they handle ur furniture, they cleaned the carpet so well u can see they did some cleaning. Very polite they are. They don’t waste their time talking to each other, they take care of the business at hand. I highly recommend them to you.

Extra care/concern from my carpet cleaning representative.