Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 15, 2024 — Rated 10 out of 10 by Patty Schilling Zerorez Indianapolis
What do you like about our products and services?

The efficiency and the results of a clean carpet.

Report a concern   February 15, 2024 — Rated 10 out of 10 by S.E. Zerorez Indianapolis
What do you like about our products and services?

Brandon was great!

Report a concern   February 15, 2024 — Rated 10 out of 10 by Mary Gerlach Zerorez Indianapolis
What do you like about our products and services?

Services:
The gentleman was on time, very polite, explained everything, answered all my questions.
The carpet was cleaned very well and dried very well meaning it wasn't wet for days and could be walked on sooner than other carpet cleaning services.

Products:
The chemicals used in the cleaning are pet safe so my doggie can lick his paws after walking on the damp carpet.

Report a concern   February 15, 2024 — Rated 10 out of 10 by Diana Riley Zerorez Indianapolis
What do you like about our products and services?

This is the second time I’ve used ZeroRez. As a returning customer, I’ve been extremely happy both times I’ve used this company, not only because the quality of the cleaning job, but of the politeness of the tech. Joe was very friendly and accommodating and VERY thorough! He was very careful working around the furniture pieces and my valuables that were left in the rooms and answered all my questions. He was a jovial, kind person and is a true asset to Zerorez.
I would recommend this carpet cleaning company to anyone.

Report a concern   February 14, 2024 — Rated 10 out of 10 by K.L. Zerorez Indianapolis
What do you like about our products and services?

Zerorez gets the job done. It’s very efficient and clean. Really appreciate your work. My carpets look great. All those trouble spots are gone.

Report a concern   February 14, 2024 — Rated 10 out of 10 by Barbara Getty Zerorez Indianapolis
What do you like about our products and services?

This is a well run company. I have used them for years at my rental properties and they work wonders. Great communicators, efficient, on time. Much appreciated!

Report a concern   February 14, 2024 — Rated 10 out of 10 by Shelley Meeks Zerorez Indianapolis
What do you like about our products and services?

The employee was very thorough in his review of the carpet and feedback for what could be done to clean up any concern areas. He worked room by room and paid attention to any furniture or surroundings as to not damage them. He kept me updated through the process and made sure everything was clean and tidy when he left. I appreciated the conversation and updates on the process. I think Zerorez does a fantastic job with cleaning the carpets at a reasonable price.

Report a concern   February 12, 2024 — Rated 10 out of 10 by T.G. Zerorez Indianapolis
What do you like about our products and services?

Excellent ability to remove stains! Team member who did the work was professional & very kind. He did a great job!

Report a concern   February 12, 2024 — Rated 10 out of 10 by Katie Palmer Zerorez Indianapolis
What do you like about our products and services?

I cannot remember his name but the gentleman with 4 Pitbulls. He did fantastic. He was very detailed and even acknowledged my own dog. Very respectful and had open communication on what he would be doing and how the process works. Definitely will be using the service again and would like the same gentleman.

Report a concern   February 12, 2024 — Rated 8 out of 10 by T.F. Zerorez Indianapolis
What could we do to improve?

My carpet was so wet and took over 24 hours to dry. Also the spots are showing through in the family room. I’ve used you guys for a couple years and usually have had a good experience. This one not quite so much.

First name removed

Report a concern   February 12, 2024 — Rated 10 out of 10 by Jeff Beck Zerorez Indianapolis
What do you like about our products and services?

Great results and always clean when finished

Report a concern   February 11, 2024 — Rated 10 out of 10 by M.K. Zerorez Indianapolis
What do you like about our products and services?

I liked Kevin my service tech a lot. He explained the how, what, and why of the products he was using, checked the type of fabric of my loveseat to determine the method and product to use before cleaning it, helped move my small tables, and was deliberate and careful while cleaning.
Carpet looked great when he was finished.
He also explained additional services Zero Rez has so that was good to know.
Really a good experience.

Report a concern   February 11, 2024 — Rated 7 out of 10 by C.P. Zerorez Indianapolis
What could we do to improve?

Giving a 7 because although the tech did say we should upgrade to the more expensive pet spot cleaner that you offer, I feel like for $200 and only an hour or work, the stains should look better, not worse. The rest of the carpet does look nice and clean, it’s just the stains that look worse than they did before the job.

Report a concern   February 11, 2024 — Rated 10 out of 10 by B.H. Zerorez Indianapolis
What do you like about our products and services?

Professional

Report a concern   February 11, 2024 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

The speedy dry time

Report a concern   February 11, 2024 — Rated 10 out of 10 by S.J. Zerorez Indianapolis
What do you like about our products and services?

Service technician was very polite and did a great job! Always happy with the results.

Report a concern   February 11, 2024 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

Friendly technicians. I really appreciated Shady. He did a great job.

Report a concern   February 11, 2024 — Rated 10 out of 10 by Linda Harrison Zerorez Indianapolis
What do you like about our products and services?

Technician arrived on site on time. Very professional and even showed me how the process works. Linda

Report a concern   February 10, 2024 — Rated 10 out of 10 by Drew Tierney Zerorez Indianapolis
What do you like about our products and services?

Brandon did a great job, he worked hard and was personable. We will absolutely have him back for more services!

Report a concern   February 10, 2024 — Rated 10 out of 10 by H.C. Zerorez Indianapolis
What do you like about our products and services?

On time. Thorough job done. Friendly crew

Report a concern   February 9, 2024 — Rated 10 out of 10 by P.N. Zerorez Indianapolis
What do you like about our products and services?

Joe removed a grease spot from my familyroom carpet. He told me what to expect before he started the removal. So far, Iam very pleased.

Report a concern   February 9, 2024 — Rated 10 out of 10 by S.V. Zerorez Indianapolis
What do you like about our products and services?

Our kitchen tile was so dirty, after cleaning it looks brand new again. The color of the grout completely changed.

Report a concern   February 9, 2024 — Rated 10 out of 10 by Terry Grabbe Zerorez Indianapolis
What do you like about our products and services?

Very happy service, product. 0ur worker was great!

Report a concern   February 9, 2024 — Rated 10 out of 10 by Demarreo Campbell Zerorez Indianapolis
What do you like about our products and services?

Great experience with Joe. He was very knowledgeable and helpful and also extremely friendly. I would recommend you for any type of cleaning service.

Report a concern   February 8, 2024 — Rated 10 out of 10 by Terra Wilson Zerorez Indianapolis
What do you like about our products and services?

Associate was great! Carpet looks amazing

Report a concern   February 8, 2024 — Rated 0 out of 10 by J.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The technician was there less than and hour. He discussed nothing with me in regards to stains in my carpet and did not do a walkthrough afterwards. During the service he asked to use my bathroom and broke my toilet paper holder in my bathroom and leave my water running and said literally nothing to me about it. Then when I brought it up to customer service after I noticed hours later and he was asked about it he wants to lie and say it was loose even though it wasn’t. I don’t appreciate an insinuation that I would lie on this man for no reason.
I paid 189$ for my carpets to look the same, and my bathroom to be broken. I want my bathroom fixed and my carpets actually cleaned.

Report a concern   February 8, 2024 — Rated 10 out of 10 by Bill Lasley Zerorez Indianapolis
What do you like about our products and services?

I already recommend zerorez to my neighbor

Report a concern   February 7, 2024 — Rated 9 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

Simon was super super great and informative about what he was doing for my carpets. It wasn’t just another carpet cleaning job for him, he was truly involved. How refreshing to have that attitude from someone.

Report a concern   February 7, 2024 — Rated 10 out of 10 by Kathy Phillips Zerorez Indianapolis
What do you like about our products and services?

Stains gone, carpets aren’t soaked, dries fast, very knowledgeable techs

Report a concern   February 7, 2024 — Rated 10 out of 10 by Jeff Narva Zerorez Indianapolis
What do you like about our products and services?

Technician was very professional and explained the entire process and answered all of my questions. I would recommend Zerorez to anyone that needs their carpets cleaned.


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