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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brandon was great!
Services:
The gentleman was on time, very polite, explained everything, answered all my questions.
The carpet was cleaned very well and dried very well meaning it wasn't wet for days and could be walked on sooner than other carpet cleaning services.
Products:
The chemicals used in the cleaning are pet safe so my doggie can lick his paws after walking on the damp carpet.
This is the second time I’ve used ZeroRez. As a returning customer, I’ve been extremely happy both times I’ve used this company, not only because the quality of the cleaning job, but of the politeness of the tech. Joe was very friendly and accommodating and VERY thorough! He was very careful working around the furniture pieces and my valuables that were left in the rooms and answered all my questions. He was a jovial, kind person and is a true asset to Zerorez.
I would recommend this carpet cleaning company to anyone.
Zerorez gets the job done. It’s very efficient and clean. Really appreciate your work. My carpets look great. All those trouble spots are gone.
This is a well run company. I have used them for years at my rental properties and they work wonders. Great communicators, efficient, on time. Much appreciated!
The employee was very thorough in his review of the carpet and feedback for what could be done to clean up any concern areas. He worked room by room and paid attention to any furniture or surroundings as to not damage them. He kept me updated through the process and made sure everything was clean and tidy when he left. I appreciated the conversation and updates on the process. I think Zerorez does a fantastic job with cleaning the carpets at a reasonable price.
Excellent ability to remove stains! Team member who did the work was professional & very kind. He did a great job!
I cannot remember his name but the gentleman with 4 Pitbulls. He did fantastic. He was very detailed and even acknowledged my own dog. Very respectful and had open communication on what he would be doing and how the process works. Definitely will be using the service again and would like the same gentleman.
My carpet was so wet and took over 24 hours to dry. Also the spots are showing through in the family room. I’ve used you guys for a couple years and usually have had a good experience. This one not quite so much.
First name removed
Great results and always clean when finished
I liked Kevin my service tech a lot. He explained the how, what, and why of the products he was using, checked the type of fabric of my loveseat to determine the method and product to use before cleaning it, helped move my small tables, and was deliberate and careful while cleaning.
Carpet looked great when he was finished.
He also explained additional services Zero Rez has so that was good to know.
Really a good experience.
Giving a 7 because although the tech did say we should upgrade to the more expensive pet spot cleaner that you offer, I feel like for $200 and only an hour or work, the stains should look better, not worse. The rest of the carpet does look nice and clean, it’s just the stains that look worse than they did before the job.
Professional
The speedy dry time
Service technician was very polite and did a great job! Always happy with the results.
Friendly technicians. I really appreciated Shady. He did a great job.
Technician arrived on site on time. Very professional and even showed me how the process works. Linda
Brandon did a great job, he worked hard and was personable. We will absolutely have him back for more services!
On time. Thorough job done. Friendly crew
Joe removed a grease spot from my familyroom carpet. He told me what to expect before he started the removal. So far, Iam very pleased.
Our kitchen tile was so dirty, after cleaning it looks brand new again. The color of the grout completely changed.
Very happy service, product. 0ur worker was great!
Great experience with Joe. He was very knowledgeable and helpful and also extremely friendly. I would recommend you for any type of cleaning service.
Associate was great! Carpet looks amazing
The technician was there less than and hour. He discussed nothing with me in regards to stains in my carpet and did not do a walkthrough afterwards. During the service he asked to use my bathroom and broke my toilet paper holder in my bathroom and leave my water running and said literally nothing to me about it. Then when I brought it up to customer service after I noticed hours later and he was asked about it he wants to lie and say it was loose even though it wasn’t. I don’t appreciate an insinuation that I would lie on this man for no reason.
I paid 189$ for my carpets to look the same, and my bathroom to be broken. I want my bathroom fixed and my carpets actually cleaned.
I already recommend zerorez to my neighbor
Simon was super super great and informative about what he was doing for my carpets. It wasn’t just another carpet cleaning job for him, he was truly involved. How refreshing to have that attitude from someone.
Stains gone, carpets aren’t soaked, dries fast, very knowledgeable techs
Technician was very professional and explained the entire process and answered all of my questions. I would recommend Zerorez to anyone that needs their carpets cleaned.

The efficiency and the results of a clean carpet.